Solaire Resort And Casino

Unauthorized charges

The hotel amenities were above average. The suite we stayed in was clean although I had to ask a 2nd time for a non smoking room. The hotel pool was a big hit with the kids but the buffet was priced a little high for the selections available. The staff was really friendly especially the front desk (kudos to Jen).

We originally had three room reservations the first week we arrived. Three adults got sick and therefore we're unable to make the trip with us so we had to cancel/rebook the third room. Paid cash to upgrade to the deluxe sky tower suite for us to check in the day before our flight which was a week after our first stay. When we got home, there was a charge for the 2nd stay. Called my sister in the Philippines and we had to be on 3way conversation with the manager who swears that there were no charges but just a "hold" for the incidentals. Right now we are waiting for a resolution from them which could take 7-14 days according to the manager on duty.