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The rooms were nice and clean The confusing layout of the place was frustrating, and the indoor pool was questionable
Location. Ease of travel to other sectors.
It was easy to check in, and the room was beautiful. There was no way for us to get food late night.
Friendly and helpful front desk staff. Happy hours prices were good (although I would not eat at the restaurant with that menu with those prices). I also thought the coffee bar was well run. Had mini-fridge in room I don't know if it Denver or if it is the hotel, but after flushing the toilet it takes like 5 minutes to fill. Also would have been nice if there was a shuttle. No microwave. No breakfast buffet.
Good value for the money. Parking on the opposite side of lobby entrance.
The price was great and staff excellent. Location great if you need to stay near Park Meadows or the DTC. Not good if you have business in downtown Denver. Nothing. It was great.
Location Old linen. Elevator closed on my bag and wouldn't open back up! Safety hazard!
It was great place to be. Food menu can have more vegetarian options.
I was led to believe each room included a microwave and refrigerator, our room had neither.
You stay was only brief. We arrived after midnight but the front desk staff was very welcoming and quickly got us checked into our room. The next morning was an early departure to finish our trip but the staff greeted us and got us underway quickly with a sincere thank you for stay with them and a have a wonder day send off. Families were just starting to wake and head to the pool.
The lobby was nice. For such a high end hotel maybe they could renovate it a bit. I was surprised to see the popcorn ceilings. The customer service was good. That breakfast was not included with the room. No continental either. Coffee was good.
Rock hard beds. Staff was rude and made dumb jokes
Proximity to the area. Needs updating. Felt dirty
I'd like a continental breakfast option
Pool awesome Hot tub great Pee stained mattress No food for breakfast for the $$ you pay, not even a banana....
Every thing was nice and clean. We asked for a rollaway and where told they would bring one right up after an hour and a half we still had no rollaway, so we asked again and they said they would check and see if they had any, half an hour later still nothing, we checked again and they said there where non. So we asked for two blankets and they brought one and we had call back for another one. Other than that is was a great stay.
The room was clean and the staff was super friendly. The location is close to the freeway but there are no shops or resturants near by. Breakfast was almost $13 and it was not worth it. Overall I would stay again.
The bed was hard on one side and like a flat tire on the other. the adjustable bed wasn't adjustable! the heater sounded like a cricket.
The staff and service was great. The room was comfortable and well kept. The fitness center is tiny and the elliptical is broken.
I arrived after a 7 hour drive from Durango. Pulled up to intrance and I was sent around to a back entrance. When I entered the dust from drywall work cast a white glow over the entrance. It was difficult to breath. I commented to the desk manager and he told me it's so bad he has to clean the counter every 10 minutes. What I wasn't made aware of the situation during my booking is the issue I have with Hilton and the hotel. Never offered any remuneration or reimbursement of any kind. Would never stay here again
Nice staff and a nice property. Older property but well maintained. Hate the resort fee. It's a junk fee in my opinion that hides the true cost of the room. Charge the full rate and don't nickle and dime guests.
I love the attention to detail this place gives as well as the accommodations! Only one valet driver stood out because he didn't act in the same courteous manner as his peers.
Great location and breakfast Bought club level room where everything was included, valet, breakfast and internet. Surprised by a facilities use fee that covered these amenities. That is not "free" as advertised.
Room clean, front staff professional and polite.
The location and value for money were excellent, as was the staff and evening lounging.
Staff was great. Had a great time. I would go back
The staff is friendly, lobby and rooms are well appointed and value for money is great.
We booked at the last minute and it was great. Beds were exceptional. Had dinner at the hotel and it was a pleasure. Leaving
Amazing indoor pool, spa and friendly service at the front desk. Was told they would remodel soon Rooms were on par with a much lesser quality hotel. Small/slow tv service. Beds weren't comfortable and Sheets weren't on correctly and falling off immediately. Pillows were down right awful, easily the worst part of the stay. Golf course was in pretty rough shape for the price. It's March in CO so it's understandable but rates should drop with it for a decent city-esque course.
Really nice and classy. Had everything you would want at your hotel. Every little thing there was a 70% up charge. Hotel price didn't include everything. Something called a facility fee, $20 for 2 beers pool side. Ridiculous!
This was a great place to stay with kids. I took my daughter and 4 grandkids and all had a wonderful time. The adults love the separate room to sleep and relax. Everyone enjoyed the pool and the breakfast.
we enjoyed the facilities. the rates and buffet breakfast every morning and the happy hour. wehave our family reunion there every year and like the openness of the lounge as it give yoy a place to gather. we enjoy using embassy suites for what we do with our families and friends .we will use embassy suites again next year.it has everything we need .your service was excellent and hospality was great. hotel security was just hovered around a person .made you feel uncomfortable.kids in swiming pool area was always being watched and told to not make any noise. just being to strict.always watching. just felt they were to strict.
Breakfast was good and complete for all tastes, rooms very clean, conference rooms for every size, quick multiple elevators A 30.00 charge being put on my charge card for "just in case I incur an expense" and then taking days for it to be refunded back into my account. I did not knowingly authorize that charge.
This is a very new property, modern, clean, up-scale but with a very great price for the weekend! My wife and I entertained our son and his wife along with our grandchild..all in a two-room standard suite..and it worked out beautifully. With the full breakfast in the morning and cocktail hour and munchies for all (except our grandchild of course), it was a tremendous value. The location is perfect for shopping, and seeking out other places to eat..very easy to find off of I25--for tripping around Denver. I asked for a crib and it was delivered immediately for the grandchild. A perfect value and location for a weekend touring around the Denver area!
Happy hour was great and made to order breakfast nice except for the glue fumes from the carpet being replaced Renovation, fumes and noise from construction and carpet glue, broken furniture in the room.
This is our 2nd year staying at this location for our family reunion and the atrium is a wonderful gathering place. Great value!!
The room, bed, and pillows were great. Hundreds of channels available through DirecTV. The mini-fridge was a great place to keep snacks for our 19 month old cold. Plenty of room to stretch out. There was hideaway bed that we didn't need to use. The pool and hot tub were nice. Breakfast was mediocre. Do-it-yourself waffle maker, circular thawed egg patties, and paper thin bacon. There were also breads, yogurt, coffee, and fruit. I'm not complaining about the breakfast's middling quality because it saved us quite a bit of $$ from eating out every morning. Our AC went out on day 2 of our 5 night stay. I told the front desk about the AC around 8pm. They installed a new unit the following morning.
Clean, quiet and comfortable.
Housekeeping and Internet/cable service was great. Breakfast was good as well Restless nights. Stayed in room 104 and you could head every step the people above took. Sounded like someone would fall through the floor...... So I paid to get no sleep for 2 nights. Asked staff if I could change rooms and if there was a charge I would pay the difference. Staff said since I booked through a third party there was nothing they could for me. Wow no service! So much chlorine in the pool in which it would make you cough after 30 minutes of being there while your eyes are burning and one of my children through up because of swallowing the water! Awful stay and experience
I was impressed that they emailed me before arrival and asked me for preferences and came through on those. The first floor room was convenient to the pool and lounge/cafe, very roomy, but it was also quiet even with a sports team in the building. Nothing. It met all my needs we were in town for my nephew's Graduation.
Decent rooms and breakfast, friendly staff took my shoes off at the desk in my room. the next morning, i have at least a dozen welts from being bitten by something.
Very clean and relaxed atmosphere. Great customer service, free breakfast spread in the AM was a good assortment :)
I had just called off my wedding and needed a place to hide out. I found the Element online and it was just what I needed. An efficient, modern room with a kitchenette, super comfy bed and great view. The evening happy hour was a nice way to get out among other people. The pool area was sparse and could have used a hot tub/jacuzzi, fountain -- something to jazz it up a bit. An onsite spa or massage room would have been a welcome addition for the true unwinding experience.
Great experience. Good rate, clean room and all Eco friendly.
room, near mall, decent breakfast, happy hour,pool, and fitness eqpt. noisy outside hallway, safe in room is broken, bathroom door warped -difficult to close room 137
very convenient, love the popcorn and drinks until 10pm, hotel staff was very helpful and pleasant we have pets but are not fans of staying in a room after non-familiar to us pets have been there. We would rate this hotel superior if we had the choice of staying in a pet friendly or non friendly room. Perhaps they could designate a floor or section for pets and reserve the rest of the hotel for those of us that prefer to not wonder about the habits of other peoples pets.
Good thread count on sheets and clean room. Happy hour and apps and breakfast were awesome-atmosphere very comfort inn like Staff was professional and very welcoming Smallest room and bathroom I have ever seen! Not sure if I will return. Room was just above pool-so screaming kids until 10 pm was not great I have stayed there in the past and had a great room which faced the highway and was much more serene and spacious
We loved that the hotel offered buffet style food for no extra cost. Also, we received 3 free drinks! There was a few stains on our comforter. Also, the pool was very cloudy and filmy, as well as the hot tub. When choosing a hotel a pool is a must.. The appearance of it was so awful we didn't even go in. That was very disappointing
The staff was very friendly and customer service oriented. Pantry was nice for buying items. Better than always using a vending machine. Guest rooms are a bit dated so maybe some future updates would be nice.
Excellent facilities and fantastic value. Clean and modern accommodations with a great staff. Bathrooms a little small.
Checking out Cheap mattress Cheap pillows Pull out sofa was awful Kids running/crying below our room sounded like they were in our toom. A very poorly built hotel. Bathing lighting was awful. Whatever the sheets were washed in made your skin just itch. My family all had very itchy skin wherever these sheets touched you. I would not recommend this hotel and would never stay here again. The manager had zero care when we expressed how terrible the mattresses were.
Room for look and close where we were going Spa was Luke warm . Though we were getting a king size bed got queen size. Noise level from above was like they had paper wall. Room405 must had a party until 4:15 .wife let me set them straight made me think I was a flea bag hotel . Next morning went to get breakfast but was out egg and bacon had to wait about 20 min help was wipe down outside wall
This hotel was excellent. It was clean, comfortable and the staff was friendly & efficient. Reasonable price included free internet & breakfast.
Easy access to to streets for travel around city. Staff made the stay . room was in good shape. No real family amenities, this is a business stay hotel, if that is what you are after this is a good place. road construction in getting into hotel.
Comfortable sleeping arrangements for a family with 2 teens. No kitchenette.
The staff was friendly and helpful, they had a very good complementary breakfast with more than just muffins and pastries like some hotels. The room was clean, they had an in-room safe, extra towels, and extra pillows of different firmness so you could find one that suits your preference. There were many places to shop and eat from fast food to fine dining within 1-2 miles of hotel. Also close to prominent businesses in the area. Although it is supposed to be non-smoking. I noticed a smoky smell in the hallway. The hotel interior is showing some age, however the rooms were clean. Swimming pool area is outside and visible from the parking lot. No privacy.
Very clean, spacious,comfortable. Very friendly bed. Had to wait until 5 to check in as room wasn't cleaned yet. Other than that excellent. Lots of plugs for multiple devices. Great wifi signal. Didn't have time to eat the breakfast so can't comment on that.
The location. This was a horrible experience from the time we walked through the front door. All the staff was in a meeting about an inspection they had just had. I stood at the front desk yelling "hello" and finally someone came to the desk stammering an apology. This was approximately 4pm and they didn't have our room ready, they didn't have another room that we could have so we had to wait in the lobby 45 minutes for this whole process to happen. (that's 45mins I didn't get to spend with my grandchildren) When we got to the room there were no tissues, just an empty box, no water cups and I would be willing to bet they couldn't have found a cheaper toilet paper even if they had tried. It literally fell apart in you hands. The towels were rough, I don't think they had ever seen fabric softener. The phone next to the bed didn't work and the information on the phone was inaccurate and outdated. I went down one night to get a candy bar from the front area, myself and another guest stood there for probably 10 minutes until finally I left the $2.00 on the counter and went back to my room. My card key didn't work, thank goodness my husband was in the room. I went on the TV to give feedback on our stay but that application wasn't working. I found the manager to be rude and obviously needing more training to do the job she held.
I liked that it had a washer and dryer to clean your close with.. It was also in a great location. The beds were a little tough and the bathroom is small
every staff member was wonderful, professional, efficient, helpful
The beds are comfortable, the suites are fresh-feeling, clean and the lobby and bar feel good. Free cookies at 3PM! :-) Laundry room. OK weight room. The staff is extremely friendly and helpful. There is a pool which I saw many people using. I don't swim. There are places to sit outside if you want to. Good freeway access and close to a great mall with lots of restaurants and shops. The bar closes at 10PM. Seriously, this just seems to cancel out the point of having a bar in a hotel. The "high speed wifi" is definitely not high speed. No pullup bar in weight room and very limited space there. The maid came to clean our room at 7:15 AM. Way too early.
Upon entering we were welcomed with a smile by the staff and the hotel was gorgeous. Our room was big, comfortable and clean. The complimentary breakfast was the best I have ever experienced at a hotel. When I'm in Denver again I know I can always count on this being worth my money.
An excellent location and beautifully maintained. Rooms were very comfortable with great thought to detail and layout.
Everything about this place is excellent. The staff, the room, the bedding, the facilities, everything. I liked everything.
Rooms are so spacious! They look very nice and clean PLUS the free breakfast is great enjoyed my stay will definitely stay here again.
This is a nice property - with friendly, helpful staff. We have stayed there about a dozen times. Convenient, easy to get to and a short trip to both downtown and DEN Intl. Great value.
Extremely nice rooms, good room service. Prices of movies on TV. Way overpriced.
The room was beautiful, roomy. Bed was very comfortable friendly staff. I had a coffee stain on my sheet.
Everything was great, very solid breakfast as well Slow elevators
Very friendly staff Awesome breakfast Not walking distance to food or shopping
Great breakfast. Wonderful staff. Great rooms. Good wifi. Bathroom is very small - hard to close door without hitting feet. A/C was a bit wonky, but we got it to work.
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Our room was not ready when we arrived at 3:00 pm! We waited about 30 minutes and when we finally got to our room it was not vacuumed and bathroom was not throughly cleaned!
Clean, good breakfast, location, restaurants, staff
The non hotel feel and complimentary breakfast. No.
The staff was extremely helpful.
The hotel is incredible. Great location with plenty of places nearby to eat and shop. Breakfast is incredible. Staff was great and I'll definitely stay here again.
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Quiet, good location, easy access to rooms and the price was good for such a large suite. There really wasn't anything I did not like.
The room size was great, and the price was excellent. Our stay was short but very good and we would go again! We were checked in early and the staff was friendly. Never heard any noise from other guests. Breakfast was good and replenished quickly. No
Most everything met my needs. The value and the star level exceeded what I was needing. Didn't really see or experience a negative.
We come around Christmas each year with family - a tradition! Always enjoy the hotel. Disappointed that you have done away with the happy hour. That was a strong pull for us to continue our annual tradition. Will probably now go to a different hotel nearer to the City center. But we have truly enjoyed it over the y
The mattress was new and breakfast was great. The pillows plain suck and hurt your neck and the hot tub needed to be cleaned.
Front desk staff were AMAZING 100% helpful Went above and beyond to help the stay be as comfortable as possible VERY pleased!
I liked the convenience of the location, as well as a safe neighborhood. The staff was very friendly and the breakfast was very good. The discount was also a plus. It wasn't as clean as I would have hoped, the bathroom was a bit dirty. Also there were kids on our floor that kept running up and down the halls and banging the doors. Other than that, I am very satisfied
Clean, affordable, good location, friendly staff, pool, hot tub, included breakfast Nothing really, I had a good stay and enjoyed my time.
It was very nice and clean the room was big and had a few sitting chairs which I liked Nothing :)
I didn't like the fact the housekeeping must not wash the mirrors in the bathroom because the first night went and took a shower and got out and the steam from the shower made the word redrum show up on the mirror.
Location was great, hotel was clean, breakfast was simple but enough, staff was nice. Rooms are small, everyone kept tripping over bed frames, pool is small.
Rooms are clean. Both breakfast and dinner is served which was surprising. Heavy walker above my room which is no fault of the hotel.
the hotel was clean and the staff was nice and polite. The location is always great for us because it is a quiet neighborhood and there are many things to do nearby. our second morning there, we had very low water pressure. May have been due to everyone taking showers at that time.
The staff was friendly, the room spacious and clean The food served at the breakfast buffet was subpar, the fruit and juices were the only thing palatable. By booking through kayak I didn't receive my HHonors for the stay.
Great safe location Cleaning staff very loud in hallways early in morning.