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Web site stated room would have microwave and mini fridge but did not and staff offered no compensation. Also AC/heater was broken.
the location that we needed to go the desk staff was very helpfu & friendly thin walls for hearing alot of the peoples conversations no fefrig in rooms
Good selection of breakfast items. The room was big. Staff was friendly abd helpful Pretty noisy and hard to sleep. Beds were kinda hard.
Loved the location. Loved how nice the hotel was. There was nothing i didn't like. It was an awesome hotel.
The staff was very accommodating and nice. Room was always clean. The pool is outside next to the hotel next door... Must share a pool? The mattress wasn't very comfortable.
We had to reset our room card on two different days - not horrible, but inconvenient since our room was on the fourth floor.
After trying an online app to help me find a hotel, closer and cheaper to my sons apartment. Well let's say that was a HUGE MISTAKE. This hotel was way worth the money paid. Hmmmm .. ordering a pizza took 2 phone calls. But still was quick. So, nothing to dislike here.
Loved the free breakfast and the friendly staff! Not a thing!
Breakfast spread was rad! Service was great. If I had to find something to complain about... The remote for the tv was kind of crappy but that's just being nit picky.
They held my money and never returned it back to my account.
Coffee 24-7 Nothing everything was good and clean staff was helpful
Beds were really comfortable Pool was closed .. Summer time
Everything was great. Delicious breakfast, clean rooms, close to everything. Staff was friendly and very helpful. No complaints (and I am very picky about hotels).
Friendly and helpful front desk staff. Happy hours prices were good (although I would not eat at the restaurant with that menu with those prices). I also thought the coffee bar was well run. Had mini-fridge in room I don't know if it Denver or if it is the hotel, but after flushing the toilet it takes like 5 minutes to fill. Also would have been nice if there was a shuttle. No microwave. No breakfast buffet.
Location. Ease of travel to other sectors.
The rooms were nice and clean The confusing layout of the place was frustrating, and the indoor pool was questionable
It was easy to check in, and the room was beautiful. There was no way for us to get food late night.
Breakfast- continual effort to maintain cleanliness and to keep things supplied. Micki++ Easy use business center, fridge, one room w/ multiple areas (lounge, dining, work, sleep) Piles of towels & linens outside of rooms looked AWFUL & a 1st! Families near solo traveler, Numerous dirty bowls, broader tv selection, wanted a single but got a double twice.
Modern furnishings and great location Coffee bar/front desk was confusing
My wife and I stayed at this hotel this past weekend for a quick weekend getaway while my mother in law watched our two little boys. We had a great time and this hotel was very impressive. The front desk staff was very helpful and switched us to a room with a King Size bed after we realized we had booked a double. The pool was warm and very relaxing. The bed was comfortable and the breakfast was delicious. I would recommend this hotel in a heartbeat. There really wasn't anything about this hotel that I didn't like. Maybe if we had stayed longer we would have noticed something, but during our shor stay, everything was excellent.
Room was very clean and updated. Hotel staff was super friendly and helpful. Continental breakfast was a nice bonus too
Love the room and Location We were told in our reservation that we would get a king size or queen size bed and we were given two doubles. That did not make for the romantic weekend that my wife and I had planned. And when we asked about getting a single queen or king we were told there were none left even though we had root quest in our room well in advance. We are extremely disappointed.
Extend the breakfast at least until 10:30
It was beautiful. The people who worked there were so nice and really friendly and professional!!!!! They continued to surprise us with their caring ways. We have told everyone we know about this place. We had a wonderful stay and would LOVE to stay there again. Thank You so much for all you do!!! We were so so happy!!!!! Thank You, Tamara Alter P.S. We also stayed one night at the Hyatt Regency Denver Tech and it was not as nice as this. There wasn't anything we didn't like. Wonderful stay!!!!!
Location Old linen. Elevator closed on my bag and wouldn't open back up! Safety hazard!
Good value for the money. Parking on the opposite side of lobby entrance.
I was led to believe each room included a microwave and refrigerator, our room had neither.
It was great place to be. Food menu can have more vegetarian options.
The price was great and staff excellent. Location great if you need to stay near Park Meadows or the DTC. Not good if you have business in downtown Denver. Nothing. It was great.
Staff was great. Had a great time. I would go back
I love the attention to detail this place gives as well as the accommodations! Only one valet driver stood out because he didn't act in the same courteous manner as his peers.
Newly refurbished rooms and excellent staff. When our first room had erratic wifi (due to being at the very end of a long hall, they helped move us to another room). When we had errors made in both our breakfasts, they didn't charge us and were really concerned on our behalf. Great spa! Ask for Ringo if you want a massage. Construction noise started earlier in the morning than they said it would, 8:15 am instead of 9, with a sound like two cars scraping against each other. Two of us had two meals each there. Dinner, my husband's meal was perfect, but they brought me the wrong salad. He was nearly finished by the time I got the right salad. At breakfast, we ordered his with no cheese since he's allergic, and it had cheese on it. By the time they remade his, I was finished with mine. We both ordered our eggs over medium; his were perfect, mine were hard.
Room clean, front staff professional and polite.
We booked at the last minute and it was great. Beds were exceptional. Had dinner at the hotel and it was a pleasure. Leaving
No microwave . Floors dirty due to remodeling.
Great location and breakfast Bought club level room where everything was included, valet, breakfast and internet. Surprised by a facilities use fee that covered these amenities. That is not "free" as advertised.
The staff is friendly, lobby and rooms are well appointed and value for money is great.
The location and value for money were excellent, as was the staff and evening lounging.
Nice staff and a nice property. Older property but well maintained. Hate the resort fee. It's a junk fee in my opinion that hides the true cost of the room. Charge the full rate and don't nickle and dime guests.
Amazing indoor pool, spa and friendly service at the front desk. Was told they would remodel soon Rooms were on par with a much lesser quality hotel. Small/slow tv service. Beds weren't comfortable and Sheets weren't on correctly and falling off immediately. Pillows were down right awful, easily the worst part of the stay. Golf course was in pretty rough shape for the price. It's March in CO so it's understandable but rates should drop with it for a decent city-esque course.
Really nice and classy. Had everything you would want at your hotel. Every little thing there was a 70% up charge. Hotel price didn't include everything. Something called a facility fee, $20 for 2 beers pool side. Ridiculous!
Happy hour was great and made to order breakfast nice except for the glue fumes from the carpet being replaced Renovation, fumes and noise from construction and carpet glue, broken furniture in the room.
we enjoyed the facilities. the rates and buffet breakfast every morning and the happy hour. wehave our family reunion there every year and like the openness of the lounge as it give yoy a place to gather. we enjoy using embassy suites for what we do with our families and friends .we will use embassy suites again next year.it has everything we need .your service was excellent and hospality was great. hotel security was just hovered around a person .made you feel uncomfortable.kids in swiming pool area was always being watched and told to not make any noise. just being to strict.always watching. just felt they were to strict.
This is our 2nd year staying at this location for our family reunion and the atrium is a wonderful gathering place. Great value!!
This is a very new property, modern, clean, up-scale but with a very great price for the weekend! My wife and I entertained our son and his wife along with our grandchild..all in a two-room standard suite..and it worked out beautifully. With the full breakfast in the morning and cocktail hour and munchies for all (except our grandchild of course), it was a tremendous value. The location is perfect for shopping, and seeking out other places to eat..very easy to find off of I25--for tripping around Denver. I asked for a crib and it was delivered immediately for the grandchild. A perfect value and location for a weekend touring around the Denver area!
Breakfast was good and complete for all tastes, rooms very clean, conference rooms for every size, quick multiple elevators A 30.00 charge being put on my charge card for "just in case I incur an expense" and then taking days for it to be refunded back into my account. I did not knowingly authorize that charge.
This was a great place to stay with kids. I took my daughter and 4 grandkids and all had a wonderful time. The adults love the separate room to sleep and relax. Everyone enjoyed the pool and the breakfast.
I'd like a continental breakfast option
The room was clean and the staff was super friendly. The location is close to the freeway but there are no shops or resturants near by. Breakfast was almost $13 and it was not worth it. Overall I would stay again.
The bed was hard on one side and like a flat tire on the other. the adjustable bed wasn't adjustable! the heater sounded like a cricket.
The staff and service was great. The room was comfortable and well kept. The fitness center is tiny and the elliptical is broken.
Every thing was nice and clean. We asked for a rollaway and where told they would bring one right up after an hour and a half we still had no rollaway, so we asked again and they said they would check and see if they had any, half an hour later still nothing, we checked again and they said there where non. So we asked for two blankets and they brought one and we had call back for another one. Other than that is was a great stay.
I arrived after a 7 hour drive from Durango. Pulled up to intrance and I was sent around to a back entrance. When I entered the dust from drywall work cast a white glow over the entrance. It was difficult to breath. I commented to the desk manager and he told me it's so bad he has to clean the counter every 10 minutes. What I wasn't made aware of the situation during my booking is the issue I have with Hilton and the hotel. Never offered any remuneration or reimbursement of any kind. Would never stay here again
Rock hard beds. Staff was rude and made dumb jokes
You stay was only brief. We arrived after midnight but the front desk staff was very welcoming and quickly got us checked into our room. The next morning was an early departure to finish our trip but the staff greeted us and got us underway quickly with a sincere thank you for stay with them and a have a wonder day send off. Families were just starting to wake and head to the pool.
Proximity to the area. Needs updating. Felt dirty
Pool awesome Hot tub great Pee stained mattress No food for breakfast for the $$ you pay, not even a banana....
The lobby was nice. For such a high end hotel maybe they could renovate it a bit. I was surprised to see the popcorn ceilings. The customer service was good. That breakfast was not included with the room. No continental either. Coffee was good.
The staff was very friendly and customer service oriented. Pantry was nice for buying items. Better than always using a vending machine. Guest rooms are a bit dated so maybe some future updates would be nice.
very convenient, love the popcorn and drinks until 10pm, hotel staff was very helpful and pleasant we have pets but are not fans of staying in a room after non-familiar to us pets have been there. We would rate this hotel superior if we had the choice of staying in a pet friendly or non friendly room. Perhaps they could designate a floor or section for pets and reserve the rest of the hotel for those of us that prefer to not wonder about the habits of other peoples pets.
We loved that the hotel offered buffet style food for no extra cost. Also, we received 3 free drinks! There was a few stains on our comforter. Also, the pool was very cloudy and filmy, as well as the hot tub. When choosing a hotel a pool is a must.. The appearance of it was so awful we didn't even go in. That was very disappointing
Good thread count on sheets and clean room. Happy hour and apps and breakfast were awesome-atmosphere very comfort inn like Staff was professional and very welcoming Smallest room and bathroom I have ever seen! Not sure if I will return. Room was just above pool-so screaming kids until 10 pm was not great I have stayed there in the past and had a great room which faced the highway and was much more serene and spacious
Great breakfast. Wonderful staff. Great rooms. Good wifi. Bathroom is very small - hard to close door without hitting feet. A/C was a bit wonky, but we got it to work.
Everything was great, very solid breakfast as well Slow elevators
Rooms are so spacious! They look very nice and clean PLUS the free breakfast is great enjoyed my stay will definitely stay here again.
Extremely nice rooms, good room service. Prices of movies on TV. Way overpriced.
Very friendly staff Awesome breakfast Not walking distance to food or shopping
This is a nice property - with friendly, helpful staff. We have stayed there about a dozen times. Convenient, easy to get to and a short trip to both downtown and DEN Intl. Great value.
The room was beautiful, roomy. Bed was very comfortable friendly staff. I had a coffee stain on my sheet.
Everything about this place is excellent. The staff, the room, the bedding, the facilities, everything. I liked everything.
An excellent location and beautifully maintained. Rooms were very comfortable with great thought to detail and layout.
Upon entering we were welcomed with a smile by the staff and the hotel was gorgeous. Our room was big, comfortable and clean. The complimentary breakfast was the best I have ever experienced at a hotel. When I'm in Denver again I know I can always count on this being worth my money.
I had just called off my wedding and needed a place to hide out. I found the Element online and it was just what I needed. An efficient, modern room with a kitchenette, super comfy bed and great view. The evening happy hour was a nice way to get out among other people. The pool area was sparse and could have used a hot tub/jacuzzi, fountain -- something to jazz it up a bit. An onsite spa or massage room would have been a welcome addition for the true unwinding experience.
Very clean and relaxed atmosphere. Great customer service, free breakfast spread in the AM was a good assortment :)
Great experience. Good rate, clean room and all Eco friendly.
room, near mall, decent breakfast, happy hour,pool, and fitness eqpt. noisy outside hallway, safe in room is broken, bathroom door warped -difficult to close room 137
Housekeeping and Internet/cable service was great. Breakfast was good as well Restless nights. Stayed in room 104 and you could head every step the people above took. Sounded like someone would fall through the floor...... So I paid to get no sleep for 2 nights. Asked staff if I could change rooms and if there was a charge I would pay the difference. Staff said since I booked through a third party there was nothing they could for me. Wow no service! So much chlorine in the pool in which it would make you cough after 30 minutes of being there while your eyes are burning and one of my children through up because of swallowing the water! Awful stay and experience
The room, bed, and pillows were great. Hundreds of channels available through DirecTV. The mini-fridge was a great place to keep snacks for our 19 month old cold. Plenty of room to stretch out. There was hideaway bed that we didn't need to use. The pool and hot tub were nice. Breakfast was mediocre. Do-it-yourself waffle maker, circular thawed egg patties, and paper thin bacon. There were also breads, yogurt, coffee, and fruit. I'm not complaining about the breakfast's middling quality because it saved us quite a bit of $$ from eating out every morning. Our AC went out on day 2 of our 5 night stay. I told the front desk about the AC around 8pm. They installed a new unit the following morning.
Clean, quiet and comfortable.
Decent rooms and breakfast, friendly staff took my shoes off at the desk in my room. the next morning, i have at least a dozen welts from being bitten by something.
I was impressed that they emailed me before arrival and asked me for preferences and came through on those. The first floor room was convenient to the pool and lounge/cafe, very roomy, but it was also quiet even with a sports team in the building. Nothing. It met all my needs we were in town for my nephew's Graduation.
The beds are comfortable, the suites are fresh-feeling, clean and the lobby and bar feel good. Free cookies at 3PM! :-) Laundry room. OK weight room. The staff is extremely friendly and helpful. There is a pool which I saw many people using. I don't swim. There are places to sit outside if you want to. Good freeway access and close to a great mall with lots of restaurants and shops. The bar closes at 10PM. Seriously, this just seems to cancel out the point of having a bar in a hotel. The "high speed wifi" is definitely not high speed. No pullup bar in weight room and very limited space there. The maid came to clean our room at 7:15 AM. Way too early.
every staff member was wonderful, professional, efficient, helpful
rest for a family with a small child. fridge stove microwave. plenty of space to spread out the multitude of bag that comes with traveling with a small child. only downside was no bath tub stand up shower only at least in the room I was in. definitely going to look for this brand next time we travel
The hotel had everything you'd need for an extended stay. Full size appliances including a dishwasher. It was very clean. The king size bed was comfortable. The shower was a large warm walk in. The hot breakfast was good and included an omelet bar. I'd stay here again. The tvs were older and throne in the the livin area was fuzzy but did include a DVDs player.
I loved everything about this hotel!!! When I made my reservation online with kayak I was just expecting a regular hotel room. When we arrived in was shocked at how nice it was! Everything was really clean, the room was actually a suite with a full kitchen and living room. My husband and I had our two daughters with us (1yr & 6yr) they provied us with a crib for the baby at no additional charge. The staff was really friendly and helpful. The guy at the front desk even helped me look up daycare nearby. The complimentary breakfast was awesome. They had different options daily. And as much as I hate to say it my youngest daughter got sick and vomited at breakfast and the kitchen staff was so kind and helpful. I really appreciate that especially in such an embarrassing situation. So thank you Hayatt House, you'll definitely being seeing my family again!!
The location. This was a horrible experience from the time we walked through the front door. All the staff was in a meeting about an inspection they had just had. I stood at the front desk yelling "hello" and finally someone came to the desk stammering an apology. This was approximately 4pm and they didn't have our room ready, they didn't have another room that we could have so we had to wait in the lobby 45 minutes for this whole process to happen. (that's 45mins I didn't get to spend with my grandchildren) When we got to the room there were no tissues, just an empty box, no water cups and I would be willing to bet they couldn't have found a cheaper toilet paper even if they had tried. It literally fell apart in you hands. The towels were rough, I don't think they had ever seen fabric softener. The phone next to the bed didn't work and the information on the phone was inaccurate and outdated. I went down one night to get a candy bar from the front area, myself and another guest stood there for probably 10 minutes until finally I left the $2.00 on the counter and went back to my room. My card key didn't work, thank goodness my husband was in the room. I went on the TV to give feedback on our stay but that application wasn't working. I found the manager to be rude and obviously needing more training to do the job she held.
Easy access to to streets for travel around city. Staff made the stay . room was in good shape. No real family amenities, this is a business stay hotel, if that is what you are after this is a good place. road construction in getting into hotel.
Very clean, spacious,comfortable. Very friendly bed. Had to wait until 5 to check in as room wasn't cleaned yet. Other than that excellent. Lots of plugs for multiple devices. Great wifi signal. Didn't have time to eat the breakfast so can't comment on that.
This hotel was excellent. It was clean, comfortable and the staff was friendly & efficient. Reasonable price included free internet & breakfast.
Comfortable sleeping arrangements for a family with 2 teens. No kitchenette.
Excellent facilities and fantastic value. Clean and modern accommodations with a great staff. Bathrooms a little small.
We were greeted by very friendly and accommodating front desk staff. Check in was straightforward. The room was clean and inviting. Breakfast was quite sufficient. This was a great value! N/A
I liked that it had a washer and dryer to clean your close with.. It was also in a great location. The beds were a little tough and the bathroom is small
Room for look and close where we were going Spa was Luke warm . Though we were getting a king size bed got queen size. Noise level from above was like they had paper wall. Room405 must had a party until 4:15 .wife let me set them straight made me think I was a flea bag hotel . Next morning went to get breakfast but was out egg and bacon had to wait about 20 min help was wipe down outside wall
Checking out Cheap mattress Cheap pillows Pull out sofa was awful Kids running/crying below our room sounded like they were in our toom. A very poorly built hotel. Bathing lighting was awful. Whatever the sheets were washed in made your skin just itch. My family all had very itchy skin wherever these sheets touched you. I would not recommend this hotel and would never stay here again. The manager had zero care when we expressed how terrible the mattresses were.
The staff was friendly and helpful, they had a very good complementary breakfast with more than just muffins and pastries like some hotels. The room was clean, they had an in-room safe, extra towels, and extra pillows of different firmness so you could find one that suits your preference. There were many places to shop and eat from fast food to fine dining within 1-2 miles of hotel. Also close to prominent businesses in the area. Although it is supposed to be non-smoking. I noticed a smoky smell in the hallway. The hotel interior is showing some age, however the rooms were clean. Swimming pool area is outside and visible from the parking lot. No privacy.
It was very nice and clean the room was big and had a few sitting chairs which I liked Nothing :)
The mattress was new and breakfast was great. The pillows plain suck and hurt your neck and the hot tub needed to be cleaned.
I liked the convenience of the location, as well as a safe neighborhood. The staff was very friendly and the breakfast was very good. The discount was also a plus. It wasn't as clean as I would have hoped, the bathroom was a bit dirty. Also there were kids on our floor that kept running up and down the halls and banging the doors. Other than that, I am very satisfied
Front desk staff were AMAZING 100% helpful Went above and beyond to help the stay be as comfortable as possible VERY pleased!
Clean, affordable, good location, friendly staff, pool, hot tub, included breakfast Nothing really, I had a good stay and enjoyed my time.
Location was great, hotel was clean, breakfast was simple but enough, staff was nice. Rooms are small, everyone kept tripping over bed frames, pool is small.
I didn't like the fact the housekeeping must not wash the mirrors in the bathroom because the first night went and took a shower and got out and the steam from the shower made the word redrum show up on the mirror.
Rooms are clean. Both breakfast and dinner is served which was surprising. Heavy walker above my room which is no fault of the hotel.
The staff was friendly, the room spacious and clean The food served at the breakfast buffet was subpar, the fruit and juices were the only thing palatable. By booking through kayak I didn't receive my HHonors for the stay.
the hotel was clean and the staff was nice and polite. The location is always great for us because it is a quiet neighborhood and there are many things to do nearby. our second morning there, we had very low water pressure. May have been due to everyone taking showers at that time.
Great safe location Cleaning staff very loud in hallways early in morning.