Pros: The vehicle had a few scrapes on the outside and the seats had stains and a burn hole
Nov 11 2015
Lied about prepay gas "deal"
Cons: I was told that no matter how much gas I had in my tank when returning they would credit my account on a pro rate bases. So you paid for a full tank, but if you came back 1/4 full they gave you a 1/4 of your money back. I returned with 3/8 and they said "sorry has to be half or all full to receive any type of credit" It is a scam!
Aug 21 2016
Pros: Very clean
Cons: Charged for GPS in error. Charged airport fees that I did not know about. Charged for two extra hours I did not know about. I will never use Payless again! Booked for $151 - paid $284.
Sep 10 2016
Pros: Representative at the Myrtle Beach airport was very friendly and welcoming. I can't think of anything negative to mention with the rental from booking to drop-off. Car was excellent. Great experience all around!
Sep 12 2016
Inspect your car!
Pros: The people at Payless were very friendly and helpful, but...
Cons: The car had a blowout on the highway due to completely bald tires. there is no way this car should have gone out the door. It was a serious safety issue. I regret not looking first and demanding a different car. Don't do what I did.
Sep 13 2016
Not a good experience
Pros: From start to finish very poor experience.
When we picked up the car they just handed us keys and said it is parked out on that side of the parking lot. Ok so no big deal we can find the car. However when we did find the car there was nobody with us to inspect which apparently they don't care because when we returned it nobody even looked at. That brings me to the first real problem and that is the car was nasty. It was a 2014/15 impala with 30k miles on it. It should be in decent shape but this one was bad. The smell was terrible, it had cigarette burns everywhere. The back passenger door was missing the handle in the inside to open so all weekend I had to let my daughter out of the back seat. It had scratches and dents all over it as well. Ok so it's just a car we drove it for a week and then returned it. When I brought the car back the girl was trying to tellme I rented from budget not them because she couldn't find me In the system. I told her no I rented from you guys on Friday matter of fact she was the one that helped me. After 15 minutes she finally found me then handed me a piece a paper and said thanks. No signature no questions nothing ? See ya by! Ok so I will probably rent from a more repututable company in the future even if it's more money
Cons: That I had to pay an extra fee for a one way rental
Nov 2 2016
A Journey for my journey
Pros: Vehicle was relatively clean and smoke free. Comfortable, good extras: gps, keyless ignition. Overall good ride.
Cons: Not the type of vehicle I requested. Was given a Dodge Journey had requested a sub-compact. I did not intend spending much time driving so a bigger vehicle was unnecessary. But, the Journey was all that was available(?). Less than good gas mileage. Overall costs of the rental wasn't bad, but when you add in the taxes, surcharges, airport fees it starts to get exorbitant.
Nov 15 2016
USE A DEBIT CARD AND GET A CREDIT CHECK?!
Pros: I made a reservation to rent a car to drive myself from South Carolina to Boston, Ma. I had a rough week and just needed to get home. I was subject to fraud and had my credit card shut down, so all I had was my debit card.
To make a long story short, my credit is bad and was rejected. Not to mention the embarrassment felt in public, I was stranded.
I think this policy should be rethought and reworked. I had plenty of money to cover the rental plus any extra hold associated with using a debit card.
Your potential customer is now vehemently opposed to ever using your services again.
One upset traveler
Jan 4 2017
Pros: easy access to return lot
Jan 1 2016
Pros: Staff in Georgetown were very polite but the car was a disgrace.
Cons: The car was filthy but we were in a hurry so we let that slide. We noticed upon returning it that the tires were bald! Then they tried to charge US for the tires! It was a one day rental. UNBELIEVABLE. Very UNSAFE car that never should have left the lot.