Holiday Inn Express & Suites Pearland

I have stayed at this Hotel before and it was fine. The person who checked us in was friendly and upbeat. Breakfast was good The hotel is being remodeled and the entire reception area is torn up the elevators were not working and I had to walk up and down the stairs to the third floor with three children. Had a cold shower. It was not a great experience

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Very clean and the staff was friendly as well as knowledgeable about the area The bed wasn't very comfortable

The noise

The Front Desk clerk (night shift) was hard to locate.Discovered her smoking near the front exit.

The young lady who worked the front was very helpful. Manager was helpful as well. Changed rooms 2x. 2nd time was bigger room but like 1st 2 rooms smokey. This is an old hotel renovated.

The effective use of space. Cleanliness of room Comfortable Would have liked to have better overhead lighting. Lamp lights were ok, but not the brightest.

a good value for room/services provided location was not convenient for our specific planned activities

Location The fire alarm battery chirping in the early morning and no overnight maintenance to fix it.

Nice and new inside and out. Our fire alarm(as well as others it seems) went off ALL NIGHT LONG! NO SLEEP!

Check in manager was great. When I informed him of the AC not working, he quickly got me another room. Check out manager had a dirty sweatshirt on over the uniform and did not stand when i was checking out. Very unprofessional.

professionalism of staff other guests were super loud, all night, at 7am I had to call front desk after listening to someone kick in the door right next door, I was afraid to walk out to get coffee. check in wasn't till 3, priceline said it was 2, ac window type unit confusing

When we first got therefor our 2 night stay, they gave use a room that smelled funny and the mirror on the closet was broke; and the ac would not adjust to cooler so I ask house keepping to help and she did very nice person. After we got all set up in the room hotel front desk called that we needed to move to another room due to the broken mirror, so the next room we went to was not even ready so my family and I walked around the grounds until room was ready and saw that the pool was not clean and had allge growing on the walls so my kids couldn't enjoy the pool due to I feared them to get an ear infection due to the dirty pool. Also our room was right by the exit door that is suppose to be opened with your room key but didn't work I told the desk about it and was told that it would be fixed on Saturday morning and we left on Sunday morning and still not fixed. Also during our 2 night stay our room never got cleaned we even put the sign to request housekepping and they never came so I requested cleaning at the front desk and they told me that housekeepping was already gone for the day and housekeepping can't read the signs and thought we had the DO NOT DISTRUB sign on the door. I also had to request clean towels 3 times several hours apart the 2nd time that I requested I went to the desk and the desk personel said that I had already received them when I ask where did they put them cause I couldn't find them they could not tell me.

Booked rooms for Thanksgiving holiday & called hotel night before to confirm room type and lower level. When we arrived, we were put on the 3rd floor and in a smoking room. When asked the be moved, Front desk agent was impolite and did not help. Next day we changed hotels

This hotel is located next to a railroad tracks. It wake me up in middle of the night. Also, the lobby smells like mold and the building and rooms smelled funny.

Hotel Staff needs great improvement in customer service. Hotel is located next to railroad tracks, kept us up all night.