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Nothing Front desk had no clue about 3rd party check in. A very disturbing trip no rest keep calling the room for nonsense maid came to clean room at 10am before noon check out I was a very mad traveler no rest.
Location and proximity to freeways was excellent. Staff was courteous and helpful.
Atmosphere was peaceful, personnel was courteously and respectful. We did not find an extractor in the RR.
New facilities, comfort, nice hotel staff When I had to specify something, then I would say the distance to downtown, but actually everything was fine!
Staff was friendly. Facilities were clean Breakfast was not complimentary
We checked in around 8pm and had a king room with a sofa bed. There was no bedding for sofa bed. Went to front desk and asked for them and was told they did not have any and wouldn't have any. Next morning at 7, I asked again and theyhanded them to me.
Breakfast was amazing! Rooms super clean! Definitely will stay again! Check out time. It was 11:00am. It'd be really nice to have that check out time changed to 12:00pm. (noon)
Great location for the event I attended. I enjoyed my stay
Location Front desk clerks are not customers focus.
Very Friendly staff and great breakfast bar. Thank you for the great stay.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Cleaniness, location, etc... All the things that I mention above. Smoked out room! My clothes were funky and I was charged a fricking security deposit for the first time EVER! I am still mad at that.
Breakfast and hot coffee. The staff was great and nice. No
I liked that there was a back entrance that was close to the elevators. With small children it was very convenient to get in and out of the hotel. The hotel pool was accessible from the parking lot without a key card and anyone could go to the pool area. It wasn't secure at all. Other than that, everything was fine.
Everything was great No
We were staying at another hotel in the area and received bad service so our family decided to move to this hotel. The staff was very polite & well trained & the room are exceptionally clean.
I just like location is good Staff was not help full
The room was clean and had everything you needed. For the size of the room, we did not expect a microwave or miniature refrigerator so that was a nice surprise. Could not find where to park, but we left our vehicle with the valet.
We do "staycations" on weekends all over Texas and we've had some odd smelling rooms but the smell of crawfish we do strong I got sick. There was no fabreeze or candles to light to help the smell so I had to use my expensive perfume. Sadly will not be returning.
I reserved a room for two nights through a booking agency and paid with a card. I wasn't able to make the trip so I cancelled the night before. I had the reservation for less than 24 hours and I cancelled it 24 hours before I would have checked in, but I was still charged for the first night. The booking agency said it was the hotels policy and vice versa. They just stole $110 from me
Single traveler for 1 night stay The value is fantastic, the customer service was great, the decor is minimalist lovely. Coffee, tea always available and healthy snacks for an early evening pick me up. I was attending an event at the NRG stadium, and was able to hop on the light rail to get there with ease.
I loved the gym, plenty of equipment to meet my needs. the lobby was spacious and comfortable. and the staff were friendly and helpful especially the valet parking and concierge. When I upgrade myself and book " Room 1: Superior Room With Kitchenette -Non-Smoking Spacious Room With Queen Bed.." I expect a superior room, not a closet! and instead of a kitchenette there was a tiny refrigerator and a tiny sink. my stay was uncomfortable and disappointing, and I will tell people to save themselves a bad time and avoid booking here.
Filtered water everywhere, complementary snacks, clean and central location
Location is great! The room I was initially assigned to was extremely small w/ a scetchy view, but the staff was kind enough to switch me w/ no hesitation. Very accommodating front desk. The valet is costly & should be considered in the price w/ room since there's not another option.
Availability of water and snacks. Free self laundry. Excellent work out equipment. Room card entry for use of elevators. Expensive to make phone calls.
Asked for receipt to be e-mailed--never got it --bit of a problem since I was supposed to be able to expense this
Outstanding customer service
The room was large and very clean. The view was great! We could see the fireworks at the stadium one night even! It's a bit pricey, but was worth it
Very close to downtown Houston. Walking distance to sporting arenas. Free shuttles when needed. You have to pay for parking.
Our driver, Modesto, was AMAZING! Actually all of the staff was very welcoming and awesome :)
It really was the perfect venue for our excursion. Papasito's was amazing. The breakfast at 1600 was amazing. And I can't say enough about the skyline view from the pool deck and outside terrace. I was really surprised that there were no fans in the bathroom.
The location is great for me as I was here to see a concert at the House of Blues. This is a great location for the convention center. The staff is friendly and helpful. It was close to a homeless shelter and walking around at night didn't feel safe
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Staff is excellent. Very friendly and quick to help with any and everything. This is the second time we've stayed here and the experience was excellent both times. Can't think of anything we did not like.
My room was clean everyday
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
The hotel can use a renovation in the rooms.
Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.
The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.
the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!
Location is good, very convenient. The blanket is not soft at all
I like the overall value in the cleanliness of the rooms I didn't like the 50 dollar deposit per room because I reserved three rooms so that was an extra hundred and fifty dollars taken out of my account
Location, secure environment, large room, comfortable queen size beds, kitchennet area in room, beautiful accommadations,and extremely friendly staff. I did encounter one problem with no hot water in the shower. My parents were two doors down therefore my family used their bathroom. I immediately reported the plumbing problem. We were offered another room and given a credit for not receiveing full sevice in the room. The manager and staff accommdated my family quickly and graciously. For a family of three and my parents traveling with me there was no free complimentary breakfast available. I really think this should be included for the price of the rooms
STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY
To be honest there wasn't much I liked about the hotel and I have stayed there before. This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.
Beautiful spacious room. Front desk staff was wonderful Garage elevator broke and was out of order nearly two days during our stay.
I had a pleasant stay at Crowne Plaza River Oaks. The staff was very helpful considering that this is my first time in the US. The room was spacious and very clean, and you cant beat such price.
Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us
Comfy beds. Easy check-in. Must pay for parking due to location.
hotel presenation my a/c went out and was placed in a room with same problem
Samar <3 Leaving Samar :(
Even with the construction outside, we had a great stay at Hotel Derek. It's a fun hotel at a great location. The only real negative was the cleanliness of the room (specifically the bathroom). Overall, the hotel staff was great. We also enjoyed grabbing a drink at the hotel bar as it had a great vibe, lots of energy and plenty of opportunity to mingle.
It was in a great location. Clean, great area, very trendy, great staff. There was a bunch of hidden charges, everything was a la carte. I ended leaving 3 hours into my stay because I had a emergency. None of my charges where refunded. Even 20$ off the restaurant would have been nice in that situation. I was given the absolute worse view. Im from Houston and ill get hotels so avoid driving on the weekends but, probably wont stay at Derek again.
Hotel Derek made my money worth, that we even decided to stay an extra day and the front desk workers where very professional and flexible with check out hours.
A family emergency brought me to Houston, and I booked my room online. I loved the urban modern decor. Boutique and trendy - and the decor is my style, but some fixtures were a little dated. Location and self (or optional valet) parking were very convenient. Lots of hidden fees: resort fees, "misc tax", parking tax; plus upon check in - after already paying my entire reservation (4 nights), my CC was charged $100/night for "misc". I was prorated some of the $100/nt, but it was still an unexpected expense that I was not aware of $100/nt fee when I booked - or I probably would've cancelled my reservation. Also reserved for 4 nights, but when I tried to extend my stay 2 extra nights, the room rate was much more per night. They did allow me a late check out to decide if I wanted to pay the increased rate - which I greatly appreciated. I ended up checking out of the Derek, and stayed in another hotel in the galleria district those 2 extra nights.
Not much too extra fees not worth the stay. The price did not fit the service and accommodations.
Boutique hotel feel. Near the Galleria and other shopping and restaurants. Fire alarm went off at 5:30 AM. Noticed that some of the lobby furniture and room furnishings looked worn and needed to be updated. Located in a busy area and entering and exiting on Westhimer is difficult.
love the surroundings,the quietness and cleanliness of the place...the staff was also wonderful and friendly especially the bartender...although there was one staff that doesn't know the first thing about customer service not really towards me but what I've seen with other guests on 2 occasions.....overall I love the place but there's a few things they can work on because of their price
I loved the location of the hotel and the fact that they actually had a full bar. I made reservations through hotel.com and the check in process was very easy. The staff were very friendly. Nothing against the hotel itself, but I wish there was someone who monitored the noise levels in the hallways. Even with a sign posted requesting guests to be mindful of their noise level, the guests next to us kept partying and being overall noisy until 4 AM.
We had to pay an extra charge for the self parking. This charge was %40 of the charges I was paying for staying the night.
Good location for easy access to the highway while being near Houston's Galleria. Free wireless service.. The staff are curious and accommodating. The room was clean and comfortable. The price was very reasonable. I would recommend it to anyone who wants good value and easy access. The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.
Newly renovated, spacious, comfortable. Fairly high parking fees, though perhaps reasonable for this location.
Nice facilities, cordial and friendly staff that went above and beyond to ensure my stay was a pleasant one. The bedding was extremely comfortable, the showers well kept and gave a home away from home feel. slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.
I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.
We had to pay for parking.
the staff was extremely friendly and the location is perfect for getting around. The rooms were clean and the hotel was beautiful. Would definitely stay again.
Beautiful hotel, atmosphere perfect. I only got to stay one night.
The hotel was beautiful and everyone was so friendly and helpful!!!!
All staff is very friendly and helpful The room was very large and accommodating The meeting rooms very conveniently located Was not happy valet parking $32 per day
The room was super clean, staff very friendly and efficient, and great atmosphere.
not a thing it was terrible! They gave me a bad room in front over freeway to get even for getting discount rate, noise all night long, two nights they had 50-100 dump trucks and other semis right outside my window. They showed up starting about 10:30 pm and went till about 1-2 am Tuesday night and Monday night. They also have very bright lights out side each bedroom which comes through old work blinds. So noise and light make for poor night sleep. They don't clean rooms till late after noon I don't think I should have to pay they put me (the only person I saw on the 7 th floor 100 yards from one of the main freeways going into Houston trucks and cars and workers all night long. In mornings on ramp is right out side window so people gunning motors to access the freeway. And there were empty rooms in other spots people were getting I think going through you, getting a lower rate they punished me by putting me there. Pool was full of slim. I have pictures and video of trucks waking me up in middle of night and they didn't care! I SHOULDN'T HAVE TO PAY and they could have cared less! Would never stay there again big front to poor rooms TV channels were all bad unless you paid for some thing! No sleep for two days!
Rooms needed to be updated. Door handles broken etc.
Reasonable Price; clean, friendly staff, excellent services
Close to where we needed to be. Ckean Traffic noise ALL NIGHT LONG. Air conditioning constantly on- off - on -off. Just noisy.
Nice size of the room! Very friendly service!!
The cleaning staff was very nice I liked everything
Brkst good. No channel guide on tvs, or instructions
I drove for four straight hours from San Antonio to Houston and when I got there my reser
Love the hotel. Staffs are great and very friendly. The hotel location is prefect and easy to get to. Not to impress with the breakfast buffet. The buffet make the hotel look cheap. Being it is a Crowne Plaza , the buffet make it feel like a Quality Inn breakfast experience. I was expecting a nice setup with omelet and bacon, fresh fruit etc.. The service was not good either,. Servers did not refill coffee or come by to check on you or even pick up dirty plates . I had to get my own coffee refill . Then one of the server call last call on the breakfast buffet. Last call??? Never seen that one before when someone called last call on a buffet with the restaurant full of guest. .....Over all, the hotel is very nice and the staffs are friendly. I would still stay there but won't do the buffet.
Room was very nice. Huge tub. Service was excellent all the way around. Towels were a little rough. $40 for 1 night of parking is steep. $30 for two mojitos is also steep.
I liked the short walk to Minute Maid Park and to Vic & Anthony's restaurant. I like the ability to check-in early. I liked the pre-reg email asking for early check-in preferences. I did not like the cramped quarters at the entrance. Due to the train, the narrow lanes for auto & valet made for a cluster. There were no bell carts available and the bell men seemed too busy. I did not like the small size of the sleeping room. Very cramped quarters.
Rooms were well appointed and thoughtful. Staff was attentive and professional. Beautiful hotel. Located near light rail and could be heard all day and night.
The staff was very kind and helpful. The area at night seems a little unsafe.
We really enjoyed the room and the location. It was 2 adults and a 5 yr old. We were there to catch an Astros game and to visit NASA which was only a 30 minute drive away. Minute Maid was within walking distance. Concierge said we could use the complimentary shuttle but we walked to ballpark instead. Hotel was also next to the northbound and southbound light rail so we hopped on that to the museum district. We would definitely stay there again. We didn't use the valet for $36, we found street parking around the corner. Got locked out of room at noon even though we had a late check out scheduled. Was no big deal though. They had a bus boy sent up to give us new room keys and they apologized.
Extremely friendly staff. All the pictures showed a large tub in the bathroom. This was really important to us in booking our room, however, there was only a shower upon arrival. We felt duped.
Very friendly staff Not enough cabs
I would've liked for there to be a spa.
Great location! Clean! Excellent service and food! Mattress not the most comfortable
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
The place was beautiful. Very kind and helpful staff. Easy check in and check out. Good time over all. Asked for a king bed, got two full beds. .-. I was a solo traveler and had no need for the other one. But oh well life goes on.
The hotel was very nice and very clean. The food was great too. The only thing that I didn't like was at 7:50 am the maid let herself in and woke me. She left immediately, but still that was somewhat strange.
I liked the comfort and overall feel. I liked the pond and the easy access to the hotel from the parking lot. They don't offer basic services offered and 2 or 3 star hotels like complementary breakfast. Also they "offer" drinks and snacks in the room but at very pricy extra cost. $3 or $4 for a can or soda or snack bar.
It was clean For the price they tend to give you the least updated room. So you get the omni name but not the quality experience you expect
Centralized location, affordable. No valet the night we arrived, pearking area was dark and entrances were a good distance from the parking lots. I would not have felt comfortable with my wife walking to the car at night. The room left much to be desired as well, only a double room availability right next to noisy I-10 FWY. The room was clean but had a mildew odor and the AC was extremely loud which may have been intentional to drown out the hwy noise. Saturday evening only one very small elevator was functioning so waits for a spot on the elevator exceeded 5 minutes. Not a hotel I'd recommend.
This old property has a great lobby and fountains to view outside. Parking was limited so use valet. Small clean rooms and quiet. The night staff swiped my card on the wrong room. Then britney said she was doing me a favor giving me a 2nd set of keys and needed to swipe debt again...
A very nice hotel. The staff was great, the room was quiet and equipped as you'd expect. Lobby was tremendous. A must-stay if you're in west Houston!
Great stay with very friendly and helpful staff. All arrangements were fulfilled and hotel offered as many amenities as any traveler could dream of. Fantastic overall experience! Hotel was such a retreat, It instantly made me regret not booking more nights! I had a great experience for my first time at the Omni.
$75 a night for a 4star hotel.
The fish pond in the lobby the pillows were really soft and overalll it was a good place Housekeeping coming at 9:00am
Great Space, nice and clean and bed is comfy! There was a women convention and my neighbors were very loud and disconsidered, also front desk made a mistake and woke me up at 8am
Super comfortable beds. 1 block from light rail, easy access to NRG stadium. Great staff. By car, slightly inconvenient. Lots of hard-to-avoid traffic in vicinity.
If you are there BC family is in hospital the. It is a great place for the price. Clean and convenient Shuttles are too inflexible. There isn't good communication within own staff. There are no set protocols. Some have their own rules. The day shift is A LOT more efficient than the evening. Not very good at keeping the bums from harnessing you outside the hotel
Great location. Center for medical use. Close to Rice Village, where there are several fine dining restaurants.
Location. Too expensive for what's provided. Very dated and old. Terrible restaurant.
Clean, comfortable, and convenience at great price! Everything excelled expectation
Great location to Medical center. AC worked great, good shower, nice towels. Good comfortable bed, Wonderful staff, First time to stay and will be back. T-Bone
Clean comfortabe beds, good temperature control, nice towels and toiletries. Excellent food in the hotel restaurant, well prepared, modertely high prices. Most of the wait staff was very well trained, and very polite and attentive. Unfortunately we had one waitress who was very slow and unattentive. I asked for an extra slice of bread and she tried to charge me $1.75 Plus tax. Excellent free shuttle service to and from the local hospitals. I thought it was excessive to charge $10 per day for parking while a paying guest at the hotel. Movie rental charges were insane, $15 per day for an older movie and $18 per day for a current movie. Ouch.
No complimentary breakfast, A/C made loud banging noises, bed was not comfortable and the parking is poor.
This is a good standard hotel close to the places I needed. I got upgraded to a suite, which included a kitchenette. Since I was only staying one night, that didn't really matter, but I could imagine that would be really nice for a long stay. Staff was very friendly. Their computers were down and I couldn't get my bill. When I asked them to email it to me, they forgot.
I like the hotel it's nice to stay if you come from long trip I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car
Great stay, friendly staff, great buffet, amazing mattresses. Would come again and again.
Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel. No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.
Nothing because I cancelled my booking Parking cost additional 35 dollar. It's a madness.
Staff and facilities Made a mistake on date and the hotel hid behind the Expedia foul up. No common sense.
Great location. Comfortable amenities. Friendly staff. Housekeeping was loud at times and non-responsive to my need for in-room creamer for complimentary coffee.
This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends. Parking is valet only, but service was fast so it wasn't an inconvenience at all.
No explanation that there is mandatory valet parking. Cost an additional $32 to park my car overnight.
location is close to shopping area nothing
Spacious rooms. Suite was nice.
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Bar Food and cookies! Poor Lighting in rooms
price and location
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
Good location, comfortable suite
Very clean, quiet rooms.
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
Excellent service standards
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
Staff was excellent. Facility was very nice. Good location. Room is in need of repairs and not up to luxury standards. Shower water temperature was very erratic. Hotel Restaurant was Italian themed, in Houston!
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
The hotel is in a great location. Lots of restaurants. I would suggest that families with children be on the first floor. For two nights I had to endure loud crying and running around from the children. I finally had to call the front desk. They should put children on the first floor.
The staff was very friendly and accommodated my customer needs Price was a little high, but there was nothing to complain about.
Clean and new. Elevator lights were messed up.
The room was very clean. The staff was very pleasant. The price for the room was to high & then you had to pay for breakfast.
Every employee is courteous and smiling at all times. They make sure every need is met. I will be staying here again. Not a single thing.
This guest did not leave comments about this hotel.
staff was friendly, room was attractive Mold on shower curtain and mini fridge was not cold enough to use. Second night the housekeeping did not make the sleeper bed . Sheets etc just piled up on it.
The location is fabulous! For any shoppers, this is wonderful. Walk out the front door and shopping abounds. Macy, Dillard's, Victoria's Secret all within walking distance.
This guest did not leave comments about this hotel.
Clean nice location great rooms I was late arriving early leaving, not a lot of time to make good analysis lower lobby grubby
This guest did not leave comments about this hotel.
There was a very strong smell when we had the AC on. Like cleaning products.
This guest did not leave comments about this hotel.
Mattress was thin like a cot. Had to use blankets to provide extra padding to the bed.
Staff were great and they got breakfast out early since we were all going to a softball tournament that morning! Could use a bigger pool.
Location I woke in bed with what I think was a bed bug, which completely canceled out anything nice that I would have otherwise said about the hotel. The front desk lady apologized but that's about it.
Rooms and breakfast Small pool
It's very quiet and the staff is professional and polite. The rooms were cleaned everyday and when we needed more towels housekeeping gave me more! The pool is very small and in texas there should be a shaded area by the pool for people to sit on the lounge chairs.
I HAVE STAYED HERE BEFORE. I REALLY ENJOYED MY STAY AND WANTED TO RETURN THERE BECAUSE OF THE LOCATION, STAFF, AMMENITIES AND ALL THE HOTEL OFFERS.I THOUGHT THE PRICE WAS GOOD AS WELL. JUST AN OVERALL ENJOYABLE EXPERIENCE. NO ... EVERYTHING WAS PERFECT.
Complimentary breakfast was really good. Kitchenette was great since traveling with an infant. Pool and pool area was full of ants, we couldn't check in until an hour and a half after check in times due to rooms not being clean and ready, and only 1 elevator for entire hotel which was really slow and made horrible noises at times.
the staff very nice, room very clean
Everything: great location, staff was great and room was nice and roomy. Breakfast was good too, lots of options. Nothing
Super clean, great breakfast set up. Nothing - everything was up to par
Wonderful hotel, great rooms, lovely staff and a perfect location. That I had to leave so soon.
It was clean and very comfortable
Service, food and ambience. Nothing
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
The room was large and beautifully appointed. All amenities were available. The beds were very comfortable and temperature control was easy. Bathrooms are small and plumbing is worn but nice looking and fits the room. The biggest problem I had was two mornings( plus a third I didn't tell staff about) when I couldn't get hot water to the shower. In one case it was a boiler problem and the other two I don't know but possibly regulator plumbing at the shower itself. The staff are exceptional and offered a room upgrade but only on the last evening of my staff so I stayed where I was. I would try this place again because of the kindness and the responsiveness of staff and if going to the theatre.
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel