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The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
comfort, food,its a goog place for honeymoon
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
The location is superb with stunning views The food left a lot to be desired especially when coupled with the limited choice offered for half board clients
Outside swimming pools were attractive, small collection of animals entertained children, room balcony view pleasant but that's all. The hotel claims 5 stars but is realistically 3 star. Reception staff were unhelpful and disinterested, night staff spoke inadequate english to be able to effectively communicate. Facilities again were inadequate and definitely not 5 star standard. No business centre, no available printer. No minibar, no in room tea making facility, no available room service despite claimed.Thankfully we only had breakfast ,the food was repetitively bland, oily and unimaginative
Very private and excellent breakfast!
The hotel grew on us throughout our stay which was only actually 2 nights. There were many places to sit and enjoy the views without continuous background music found in so many hotels. Not really a complaint but we did notice that we had to search for a member of staff in order to buy a drink in the bar.
Typical mediterrranenan ambience. staff friendly and helpful. close to small but clean beach. clear sea water. spacious clean room and bathroom with good a/c Lots of steps making it difficult for anyone handicapped or with arthritis. steep walk down to beach. little to no young people making it unattractive for younger guests.
Our room was ready for us when we arrived even though we were early. A nice spacious room with stunning views across the bay. Twin basins in the bathroom with plenty of toiletries. Complimentary drinks in the fridge a nice touch. Robe and slippers provided and pool towels. The grounds were very well maintained, a delight to walk around. Sun loungers were always available and the pools good. No drinks service around the pool areas. The food was a poor standard for this class of hotel. We did not enjoy evening meals. The breakfasts were good apart from the last morning when we requested to eat early (7am) breakfast dosn't start until 8! We were given dry packet toast, biscuits and something resembling polysterene. No fresh bread or even milk for the cereals.
family run hotel, we highly appreciate the athmosphere and the services!!!
lovely hotel, stunning views, peaceful, great outside areas and pools. Nice to have private parking. No noise from other guests whilst in room. Shower leaked onto floor, told reception but nothing done
All aspects excellent stay would return Nothing
The friendliness of the staff It was classified as a 5* but did not really have all the features for this - e.g. TV with not English channels, no tissues provided, very limited information on hotel services in room, fridge/ minibar not stocked at all so we had to go to supermarket for water etc
Staff was friendly, atmosphere relaxed. Buffet dinners varied and interesting. Fun for a short family seaside break. Decor and design rather faded. Pool area was crowded and nosiy. Air conditioning in rooms not strong enough.
The staff at the reception especially Diana is excellent,very cooperative & infact she went out of her way to give us a room to our liking.The sea view is breathtaking. The carpets in he room are rugged ,old & stained.It's time they refurbish the rooms.
The charming and always helpful staff and the convenient location for our purpose (local property purchase). As the hotel was not full to be given a room with a view of two unsightly flat roofs was disappointing.
7th floor resturant is very good and stuff doing will.reciption stuff is very co operated ,but the night duty is not do his job wright.not woke up us morning.in general hote is v good and would be coming againe. reciption duty night shift only
We had let the hotel know we were on our honeymoon prior to arriving, so when we got there they upgraded us to a Presidential Suite - it was amazing! The views are spectacular and the option of swimming in the pools or sea is great. Definitely check out AquaZumba at 11am. T The food in the buffet isn't that great. Also be aware that there is a music concert every night at the pool from about 9-11pm. It's very loud so you can't get over your jet lag until after the performance. Lots of kids in the big pool, so take advantage of the adults only pool.
Fantastic situation, superb beaches and places to explore, very convenient for Palma. Great Views. No Tea and Coffee making facilities in room
Variety and quality of the breakfast was excellent
The food variety is excellent. We always eat a lot of vegetables and salada and the dinner and breakfast buffet has a lot of choices. The pool is very clean and the sea view was beautiful. Although the local bus stop is just in front of the hotel, it takes about 30 min to get to the city center by bus.
Staff were very friendly to us especially to our 1 year old. Great place to stay just to relax and unwind. The hotel is very clean is nicely decorated and is in a great location overlooking the sea. Really nice pool area with plenty of room at the pool. The bedrooms air conditioning was in great working order leaving our room refreshed at all times. We asked to change our dinner to lunch as we had booked halfboard, however this wasn't possible. (baby is now on the move and can be a little loud at times we didnt want to disturb other diners at dinner)
We found the views beautiful, the staff gracious, and the atmosphere most welcoming overall. The meals (we had the package with breakfast and dinner) were quite adequate, with a great variety. We would not call the food gourmet though. The air conditioning was barely adequate It needed a stronger fan to carry the cool air into the room.
IT was wonerful,would stay again -they could not do enough for you!
Excellent views from seaview room across sea.Stunning location.Good staff. The English breakfast was really poor.Despite excellent site the hotel is a long (and hilly!) way from Paguera centre. Car needed but cost of E10 per day for parking not mentioned in brochure.Free minbus to centre appreciated but timings could be better.
Sadly we where not informed about the roof top pool and bathing area which would have enhanced our stay but having discovered them on the last day I would go back...lovely setting...peaceful The Check in... lack of information
Reception staff very helpful and friendly Waiting staff in the restaurant appeared stressed at times sometimes food was not very hot
Helpfulness of staff, and reasonable value for money Rather dated and bedding was very '70/S. Would like better Sky programmes in English. Really miss cnbc, and free
receptionists were very helpful food and restaurant staff manners could be improved
fantastic location, lovely beach, good quality hotel no
Relax, silence, sound of the sea, great wieus, beach just in front Part of the staff, cafeteria service, TV in rooms
I am normally too lazy to make review , but the hotel staffs were so nice and the location and everything was just perfect!! I am returning for sure!!!
- fabulous views; - beautiful surroundings; - pleasant terrace with good food and service; - reservation system for sunbeds; - some members of staff are highly professional - small and overcrowded beach; - very small TV; - room cleaning superficial
the view from the room
Pool. Manager, staff and location Lack of international mix,
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
Spacious hotel and rooms with attentive and helpful staff. Open outlook and views although views not as good as some hotels in area. Extensive breakfast buffet. Light green seating in lounge and bar area not to my liking and pictures on walls rather uninspiring.
The value for money, situation and cleanliness
Well run,polite and helpful staff,clean comfortable room.Breakfast reasonable and varied Some of the 'hot'food was rather cool
For what we wanted which was a nice break for the weekend it was handy for the bars,restaurants beach and marina which where only a short walk away! If you don't want the maid waking you up early as we had been and she tended to get earlier each morning, then it's best to put the do not disturb sign on the door before bed.
Friendly helpful staff, clean rooms
Great position, all at your hand. Great welcome at the staff at reception, especialy Sara. She is so nice always with smile, give all informatikons. Very comfortable room, beautiful bath. Fantastic breakfast. Highly recomanded this hotel
Reception Staff were excellent/and room was clean/tidy and breakfast was good - what lets this hotel down is that it is going shabby and the air conditioning is atrocious/non existent ...we stayed before and specifically asked for a room with decent air conditioning but again we found the system just didn't work - improve the air conditioning and we will be back again - couldn't fault the staff they were top class.
Staff were pretty friendly and helpful, it was clean, beach not even ten mins downhill, restaurants close by Food was not nice around the pool, bad service as understaffed, pool had salty water, needed updating, not very easy with a 1 year old, ie heating milk and food etc but that's my fault I should have probably stayed in a villa with a fridge and kitchen
we liked the location and the food.
The view; very yupgrade facilities We thought the price was too high
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
Nice quiet location but close enough to both beaches and the resort center. Very clean.
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
Loved the music, tho was slightly loud, but that's what the hotel's like so as long as you know before hand it's fine. Plus they don't put the music on til after 11am which is fine in my opinion, and on til 8ish, ideal for getting ready to go out. Loved the huge pool area, go the sun all day. Location was great for the beach and bars. Price was fantastic. Wouldn't book it for a long stay but was excellent for our short break. Sun loungers were quite uncomfortable, gave a few of us bad backs. And the music was sometimes too loud.
the rooms were spacious, and the music was very good, although a little loud first thing in the morning. music was a little loud first thing in the morning and the staff were a little rude, but not them all.
Clean well located hotel for a weekend break More crockery in the room but I understand a lot of young people will stay and it probably gets broken!
location is excellent, close to beach, pubs and clubs. the pool is excellent poor quality rooms and the loud music from 10am each day. Rooms booked are not available so moved to 2 different rooms
This hotel is designed to suit groups of friends who like music and DJs on during the day and who want a lively atmosphere. It does exactly that. Families wouldn't stay there. We went for a 40th weekender and it was exacctly right for our needs. We actually got 2 x 1 bed apartments next to each other which was great - more space and an extra bathroom. Beds were very comfortable and showers always hot. Don't stay here for a relaxing break, but for groups wanting a fun hotel, this is the perfect place to stay. Excellent fun! Check in took a while as you have to pay on arrival which takes time if there's a queue. I would have preferred to have paid before we got there.
Good food, dinner was always different, free wi-fi in a lobby, quiet location but at the same time 3 min walk to the beach. Clean room every day. No refrigerator/mini bar even for money, noisy animation program every evening till 12 am and no chance to go to bed earlier, two twin beds instead of one double which we couldn't keep together, staff speaks german but only little english
Pretty little -- it's located somewhat at the end of the resort so it's more quiet. Large balcony. Not clean; ants in our room (which was on the 6th floor, so i guess ants everywhere). When we checked in, the room was not clean -- sand and hairs on the floor, blankets looked used and unfolded in the closet, dust in the closet. We were not offered another room, instead the original room was very superficially cleaned, and the cleaning lady was very discontent. Staff was unfriendly (maybe because we didn't speak German?). We were told dinner was between 18:30 -- 21:30. However if we went to dinner after 20:30, very few tables would be available, because staff would have already started to prepare the rest of them for the breakfast next morning. No minibar, safe didn't work. Hotel is old so the doors make a lot of noise when closed.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
We found the staff exceptionally welcoming and friendly. Our suites had a fantastic panoramic view. We had a great time and are looking forward to our next stay! Loved everything but would like to see more authentic Spanish/Majorcan dishes and entertainment.
Excellent service, clean and comfortable rooms, quiet, relaxing and beautiful rooms Did not dislike anything about the hotel but did not particularly like the area.
The View from hotel is great The breakfast is good, nice variety available. the bed room small dark and noisy. Shower did not work properly.Jets in jacuzzi bath not working properly.the woman on duty who checked us in unhelpful not very welcoming, other members of staff we met later much nicer but left us with a bad impression of hotel.
Very nice hotel. Food was excellent. Room very comfortable with good sea view. Excellent Spa facility. Difficult to find the slot for the key card during the day because there was no light during the day.
The hotel was very quiet & the view from the balcony ws lovely, the rooms were spacious and very clean never any free sunbeds, always reserved by towels at 0700! It was a long walk from the room to the main part of the hotel using two lifts.
Nice view over the sea; professionnalism of staff; fairly clean; fairly good food; a fairly good choice of fresh fruits; fair good size bed; jacuzzi in room with view over the sea; No beach, and uneasy to dive from the volcanic rocks into the sea but... There is a nice sandy beach at 15 to 20 minutes walk from the hotel; the water of the swimming pool is just too hot in summer and the climate, inside pool, with fresh water, is opened against payment only.
We loved the fact you didn't have to fight for sun beds each morning and we loved the beds with the canopy over them as i can't lay in the sun all day .The food was exellent and the waiters were very helpful nothing
hospitality, rooms, jacuzzi, staff smile, views of rooms, service, everything nothing at all
almost none, except no kid around. Booked it for our anniversary trip, hugely disappointed. The jaccuzi jets in the room were horribly dirty. Went to ask for a room change, n the other remain dirty. Not willing to do a proper upgrade for us so we just stayed in the original room but use shower only. Spa supposed to open at 10am, but by 10:30 we can only see cleaning bubbles on the ground, cleaning material everywhere but no staff. No one around can tell us when will it be ready, so we ended up check out early without a chance to enjoy any facility. What an awful managment for a 4-star hotel!!
Breakfast. poor internet options and signal strength
nature and air food
The Hotel and grounds were exceptionally clean, the food was good and very varied. The rooms were clean and tidy everyday. Would recommend to anyone. Nothing
Breakfast always nice-Staff very friendly all questions answered and great facilities:pool/table tennis etc Wish our bathrom hadn't had cracks everywhere inc bath it did put me off a little bit and we had ants every day but only on a 20% capacity as they came and went.
The staff was polite and well trained. They served always friendly. The animation was professional, service hours were sufficient, meal was excellent, but simple. Bus transport to the Peguera beaches during the day was very comfortable. Young families are welcomed by heart. Low price, excellent meals and personnel. Little ants crossing the rooms. The buildings need some fresh colors, noisy evenings until 2400hrs depending on the weather. I can imagine that during high seasons some holiday makers will be disturbed. Locations near the pools and the Europa's place should be avoided for people who seek tranquility. This could be asked right at the beginning at the check-in counter.
Staff was nice and accommodating. The hotel complex is assembled from storey houses to the ground floor, located in the beautiful environment, surrounded by nature and flowers. Accommodation We were on the floor, the room was clean, purpose of the institution as large glass balcony. The hotel has three swimming pools and playground for children. Due to the size and environment is also suitable for families with children. So we were happy with the diet was varied. Personal dining you gave special importance to its purity as greatly appreciated. Beach is located from the hotel about 10 minutes walk for those who do not want to walk every 20 min sails free Hotel bus. The hotel is also near the stop, of which approximately 2E as you can go to o I would recommend to restore equipment sports complex. Air-conditioning is not yet in all rooms, but it is thought that next year would probably already be everywhere. Since we were on vacation in mid-September, air conditioning was not required, temperatures during the day and evening was pleasant and bearable. The weather was amazing. Who is prehnene demanding tourist and who do not mind the hotel complex is already the newest, will certainly to what this hotel offer happy. What relates to Paguera, it's quieter resort with very nice alleys and boulevards, with many shops with souvenirs, clothing, restaurants, etc.. The beaches are nice, but more could be a little cleaner. We were very happy to leave and next year we are going again.
staff, food,swiming pools, animations there was no aircondition in the room, old facilities in the bathroom, the was no shuttle bus on sunday
Cleanliness, hotel staff wifi internet conection
low-rise apartments, shuttle bus to beach, outside the town, quiet nights. Paguera town apartments were basic no air-conditioning, no hair dryer, no microwave, no toaster, no kettle. these items could not be hired.
Nice apartmants, good location. It seems like a nice camping. The food isn't very delicius.