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The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
Pool. Manager, staff and location Lack of international mix,
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
Typical mediterrranenan ambience. staff friendly and helpful. close to small but clean beach. clear sea water. spacious clean room and bathroom with good a/c Lots of steps making it difficult for anyone handicapped or with arthritis. steep walk down to beach. little to no young people making it unattractive for younger guests.
The friendliness of the staff It was classified as a 5* but did not really have all the features for this - e.g. TV with not English channels, no tissues provided, very limited information on hotel services in room, fridge/ minibar not stocked at all so we had to go to supermarket for water etc
The location is superb with stunning views The food left a lot to be desired especially when coupled with the limited choice offered for half board clients
family run hotel, we highly appreciate the athmosphere and the services!!!
lovely hotel, stunning views, peaceful, great outside areas and pools. Nice to have private parking. No noise from other guests whilst in room. Shower leaked onto floor, told reception but nothing done
All aspects excellent stay would return Nothing
Very private and excellent breakfast!
Our room was ready for us when we arrived even though we were early. A nice spacious room with stunning views across the bay. Twin basins in the bathroom with plenty of toiletries. Complimentary drinks in the fridge a nice touch. Robe and slippers provided and pool towels. The grounds were very well maintained, a delight to walk around. Sun loungers were always available and the pools good. No drinks service around the pool areas. The food was a poor standard for this class of hotel. We did not enjoy evening meals. The breakfasts were good apart from the last morning when we requested to eat early (7am) breakfast dosn't start until 8! We were given dry packet toast, biscuits and something resembling polysterene. No fresh bread or even milk for the cereals.
Outside swimming pools were attractive, small collection of animals entertained children, room balcony view pleasant but that's all. The hotel claims 5 stars but is realistically 3 star. Reception staff were unhelpful and disinterested, night staff spoke inadequate english to be able to effectively communicate. Facilities again were inadequate and definitely not 5 star standard. No business centre, no available printer. No minibar, no in room tea making facility, no available room service despite claimed.Thankfully we only had breakfast ,the food was repetitively bland, oily and unimaginative
The hotel grew on us throughout our stay which was only actually 2 nights. There were many places to sit and enjoy the views without continuous background music found in so many hotels. Not really a complaint but we did notice that we had to search for a member of staff in order to buy a drink in the bar.
Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
comfort, food,its a goog place for honeymoon
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
Excellent views from seaview room across sea.Stunning location.Good staff. The English breakfast was really poor.Despite excellent site the hotel is a long (and hilly!) way from Paguera centre. Car needed but cost of E10 per day for parking not mentioned in brochure.Free minbus to centre appreciated but timings could be better.
Relax, silence, sound of the sea, great wieus, beach just in front Part of the staff, cafeteria service, TV in rooms
- fabulous views; - beautiful surroundings; - pleasant terrace with good food and service; - reservation system for sunbeds; - some members of staff are highly professional - small and overcrowded beach; - very small TV; - room cleaning superficial
receptionists were very helpful food and restaurant staff manners could be improved
I am normally too lazy to make review , but the hotel staffs were so nice and the location and everything was just perfect!! I am returning for sure!!!
fantastic location, lovely beach, good quality hotel no
Sadly we where not informed about the roof top pool and bathing area which would have enhanced our stay but having discovered them on the last day I would go back...lovely setting...peaceful The Check in... lack of information
Reception staff very helpful and friendly Waiting staff in the restaurant appeared stressed at times sometimes food was not very hot
the view from the room
Helpfulness of staff, and reasonable value for money Rather dated and bedding was very '70/S. Would like better Sky programmes in English. Really miss cnbc, and free
most things i was not impressed with the entertainment programme
Well presented and very comfortable. Pool facilities were beautiful. Handy for walks and beach. Some of the reception staff had very poor english and were unable to help because of this.
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
Very close to beach. Hotel staff very friendly , Very relaxed hotel with flexible check-in times.
convenience of location, friendliness of staff, quality and choice of food, relaxing atmosphere
Friendly attitude of hotel staff. I did like quality of supper. Excellent meals :)
everything, but air conditionair :( it was something wrong with it.. but anyway it was great and lovely place
The staff were attentive and friendly hotel near resorts facilities and beach i felt very relaxed and very welcoming . the room was small but comfortable with a nice sunny outlook. The shower was rather too small.
The staff was polite and well trained. They served always friendly. The animation was professional, service hours were sufficient, meal was excellent, but simple. Bus transport to the Peguera beaches during the day was very comfortable. Young families are welcomed by heart. Low price, excellent meals and personnel. Little ants crossing the rooms. The buildings need some fresh colors, noisy evenings until 2400hrs depending on the weather. I can imagine that during high seasons some holiday makers will be disturbed. Locations near the pools and the Europa's place should be avoided for people who seek tranquility. This could be asked right at the beginning at the check-in counter.
nature and air food
The Hotel and grounds were exceptionally clean, the food was good and very varied. The rooms were clean and tidy everyday. Would recommend to anyone. Nothing
low-rise apartments, shuttle bus to beach, outside the town, quiet nights. Paguera town apartments were basic no air-conditioning, no hair dryer, no microwave, no toaster, no kettle. these items could not be hired.
staff, food,swiming pools, animations there was no aircondition in the room, old facilities in the bathroom, the was no shuttle bus on sunday
Nice apartmants, good location. It seems like a nice camping. The food isn't very delicius.
Staff was nice and accommodating. The hotel complex is assembled from storey houses to the ground floor, located in the beautiful environment, surrounded by nature and flowers. Accommodation We were on the floor, the room was clean, purpose of the institution as large glass balcony. The hotel has three swimming pools and playground for children. Due to the size and environment is also suitable for families with children. So we were happy with the diet was varied. Personal dining you gave special importance to its purity as greatly appreciated. Beach is located from the hotel about 10 minutes walk for those who do not want to walk every 20 min sails free Hotel bus. The hotel is also near the stop, of which approximately 2E as you can go to o I would recommend to restore equipment sports complex. Air-conditioning is not yet in all rooms, but it is thought that next year would probably already be everywhere. Since we were on vacation in mid-September, air conditioning was not required, temperatures during the day and evening was pleasant and bearable. The weather was amazing. Who is prehnene demanding tourist and who do not mind the hotel complex is already the newest, will certainly to what this hotel offer happy. What relates to Paguera, it's quieter resort with very nice alleys and boulevards, with many shops with souvenirs, clothing, restaurants, etc.. The beaches are nice, but more could be a little cleaner. We were very happy to leave and next year we are going again.
Cleanliness, hotel staff wifi internet conection
Breakfast always nice-Staff very friendly all questions answered and great facilities:pool/table tennis etc Wish our bathrom hadn't had cracks everywhere inc bath it did put me off a little bit and we had ants every day but only on a 20% capacity as they came and went.
I particularly like Paguera as a resort. I appreciated the use of an indoor pool and also the gym (though I wished that there had been a few heavier weights as I train regularly). I felt that the price of the table wine was excessive - about 300% markup i believe.
The area of restaurant was good and the variety for dinner too. exceptional professional behavior from the part of the entertaining/sports team. The reception staff was quite abrupt and not so customer-oriented and even if they are spanish,they always address people first in german.
Very nice location, away from the tourist center but yet at a walking distance from the main street. The breakfast was great. Evreything was fine.