Penistone Hotels

Everything N/A

Lovely spacious room, warm, Flat screen TV staff lovely and friendly

Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre. No complaints

Size and comfort of rooms and the simple but quality food served in the restaurant.

We came in the morning in a hurry to check bags and get out to the football game. Train had been a mishap in the morning, amongst other things on our time in Yorkshire (don't judge this hotel on the area, it's a really nice place.) The check-in process was great, they took our bags no problem and gave us keys for after 2 p.m. Then they called a cab for us. After two or three calls, and about 30 minutes, a cab still hadn't shown up. I was upset, but Sandeep, one of the employees of the Mercure, went out of his way to advocate for me. He personally walked me to the nearest taxi stand. When none showed up there, he called again and insisted they get someone out there in the next five minutes in no uncertain terms, taking down the registration number of the car that was supposed to show. This time the cab did arrive. If it were for his willingness to go above and beyond and make my problem, his problem, I wouldn't have made it to the game on time. It was fantastic customer service and it turned my mood around. The point is... this is one story of how professionally run this place is, in an area where not everything is very professional. Well worth your stay.

Friendly staff, brilliantly decorated, nice food. None

The place was very clean and the rooms were large. A great place to stay and affordable.

the quality of the hotal, he ambience and the proximity to the city centre

Clean comfortable hotel in excellent location, particularly liked small square with choice of eateries and close proximity of city hall. Nothing comes to mind

Radio by bedside with facility for ipod. Bed really comfortable.

Room - very clean and good amenities Nothing

it was ideal location for barnsley town and the toby carvery was next door

V.Clean, facilities in good working order, good breakfast. Nothing!