Good staff, nice hotel, fine location -
Good location, room and food! Wish there was a jacuzzi there!!
Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
The location, staff and size of room The rooms were too hot
Lovely spacious room, warm, Flat screen TV staff lovely and friendly
the hotel the centre of the city evry thing is good
We booked a suite but only got a room because they had over booked so was very disappointed about that
central location It was extremely noisey!
Being In the town centre
The Staff were very attentive in all matters, My husband was ill during our stay and all the staf were very concerned and did their utmost to help.the food was excellent. This is our 5th year of visiting this hotel (twice yearly) for the Jehovahs Witness Conmvention at The East of the Pennines Assembly Hall at Hellaby. It is very convenient and we are always made very welcome. debbie etheridge
Staff were very helpful and friendly, facilities were excellent. No complaints. Good value for money with continental breakfast included. No bad points very pleasant stay.
Pleasent guy on reception. Tired hotel - grubby. Noisy room despite having requested a quiet one. Don't like seeing hairs left in the bathroom /shower - should be cleaned better and shows they don't care. Holiday Inn Express much better.
Good value for money we just used it as a base for visiting relatives. I've stayed there a few times over the last 10 years and the rooms are looking a bit tired - could do with a lick of paint and new carpets.
Staff friendly, helpful and efficient. Although room was adequate for our needs ie. Comfy bed, spare bed for our son, tv, internet access, etc. we had to request bedding for the spare bed and extra pillows, towels, etc. - but staff was apologetic and supplied promptly. So not really that bad.
Rooms were not too hot and we enjoyed the breakfast Fire alarm going off at 2.30am because someone was smoking in their room. Water pressure very poor in the shower and even worse in the sink where it was barely a dribble.
Friendly attitude of the staff, cleanliness and excellent value of money no
It was a stay of one night. Thefact that there was no view from the window did not matter on this occasion. There was no soap in the showere container.
Location, price + friendly helpful staff. Noisy people walking in the corridor past our door intermittently all through the night.
Good helpful staff; reasonable simple evening food and ample breakfast.Clean. Initally put in smoking room but the nonssmoking room request was not received by the hotel from the booking site.
Nice and clean, comfortable room with friendly staff. The bar prices. Wow! Must be part-owned by Ryanair.
Good location ad view from window.
The aircon worked (it often doesnt); the bed was comfy and the room clean and big.
Pleasant, spacious comfortable room. Convenient for ciry centre and only a £7 taxi ride from the Sheffield arena. Nice bar area. Good breakfast.
The rooms are lovely, staff friendly and helpful, and it was just a really great place to stay. I couldn't sleep because people were so noisy in the corridors! The guys I was travelling with also had this problem. I think it'd be helpful if we could have called reception to get something done about this, as I felt bad for asking the people to keep it down - but it was going on from 2 to 4 in the morning! This noise happened on all 3 nights that I stayed.
the privacy from the staff and the location was great th waiting around at reception beiong a bit slow
Please write at least 15 words
All round, excellent
Smart, clean, good value, well placed
Convenient city centre hotel primarily a business hotel but no worse for that.
The starter for the meal I had there was original and exceptionally tasty no
The beds were comfortable, rooms were clean and staff was very friendly the bathroom needed refurbishing!!!
The food was excellent and the staff were very friendly and helpful. The walls in the hotel are very thin, while staying there my partner and I could hear everything that was going on in the room next to ours, including business phone calls at 4 am.
Told to check in at 3pm - no rooms available till 5.30pm - late fr our planned function.
The complimentary wine, chocs, bath robes and slippers. Plus the gym facilities were amazing and the pool was lovely and warm. I felt very spoilt! The bar was very expensive! £13 for one glass of white wine!!!! The barman didn't tell us when we ordered, we just asked for a glass of white wine and then came the bill....Arggh felt a bit decieved: There were glasses on the wine menu cheaper than the one he offered.
the hotel staff were particularly helpful but wouldnt like to single anyone specifically. As I have only recently become a Hilton Honours member I will certainly be looking to use Hilton again with such efficient and welcoming staff. nothing particularly although the bathrooms would benefit from refurbishment with some mould and wear around the bath.
Friendly,professional and good value for money The price of a bottle of water. Can get a full breakfast with toast and tea in London for less!
The staff on reception were very friendly and helpful.The room was very comfortable and there was enough tea and coffee for more than one drink.
Hotel was clean and local to town centre Room was small
The staff were excellent, helpful and curtious. especialy a young man who dealt with us on Thursday 24th and Friday 25th July 2008. Well done. the bathroom in the room was fairly basic for such a hotel. the curtains in the room were detached from the rod which is used to close them, the safety lock on the windows was broken and the window can be fully opened.
Lovely position and could be a lovely hotel We had stayed here 2 years ago and understood from the web site that it had been refurbished but it hadn't. Everything was clean but the rooms were shabby
Nothing Very basic and dated room carpets dirty and stained. Cigerette burns on bedspread. Ensuite old, mouldy and unclean.
The old style building and the woodland setting The shower was very mouldy. The bed was old and lumpy
staff was extremely helpful.Pleasant surrounding and very peaceful. Good value for the money. Abit shabby, could do with updating. The walk in shower that we had requested was very small and had a very large step up, which are daughter who we were travelling with who has mobility problems then couldn't use. that was a bit disappointing.
A pleasant location Lack of dining facilities (Despite menus in room and signs outside advertising the restaurant) and milk for making drinks in room almost two months out of date.
excellent breakfast Not really
was a nice place, the first member of staff we met was helpful and arrived with a smile, was a nice building in a good location but could do with updating again could do with updating as rooms were a little dingy, everything worked in the room but on checking out other guests were complaining. the staff that checked me out seemed to only be interested in finishing the transaction and getting you out the door, a smile would have been nice. also wasn't to happy that there was only one towel and no hair drier.
The staff member who booked us in, and who also seemed to do everything else, was very friendly & helpful. It's a lovely building but the interior is in need of a refurb. We actually have stayed there before a few years ago, and the rooms are looking 'worn' & 'drab' which is a shame as it used to be a nice hotel.
Price My stay was not very good, you could here every noise from the room next door. was very off putting.
The place was very clean and the rooms were large. A great place to stay and affordable.
Friendly staff, brilliantly decorated, nice food. None
I loved our room, it was really plush with a kingsize bed, very comfortable. The only thing i didnt like was in the bathroom, they had a shower curtain which smelt stale, my sister also stayed in another room and had the same problem. They should look at changing the curtains.
Check in was quick and fast.
room layout, cleanliness, smart appearance of hotel and overall pleasantness of staff Lack of availability of any food, including snacks after 11pm. We did no want room service. Lack of available seating in the lounge areas
Good location and extremely comfortable room. There was no minibar - nice to be able to have a bottle of water in the room without having to go through room service and particularly as its a 4 star hotel.
The comfort and size of the room. Also the quality of the fittings in the large bathroom.
Friendliness of everyone we encountered Booking site had suggested it was very close to the arena - it wasn't
Lovely room excellent breakfast, plenty of fresh fruit and the cooked breakfast was well cooked. Thermostat in room faulty(kept clicking all night) reported this in the morning though & reception staff said it would be attended to.
The size of the room was really good and the heated mirror in the bathroom was genius! I didnt find the bed too comfortable, my neck hurt the next day.
The staff were extremely helpful. The building was very impressive.
Disabled bedroom/bathroom facilities excellent, very grateful for that. Cleanliness was excellent, too. The waitress in charge of the breakfast dining room was superb - friendly, helpful, and smiled when talking to you. Very good, the best employee we came across. Lack of customer-needs awareness in which additional training was indicated.
The bar is very nice The pressure to go into the bar before and after your meal
hotel layout,accommodation,parking. Disorganised,breakfast a Faulty Towers experience
The room was nice Staff where not on the ball at all could have stood at the bar for half an hour with staff walking past and noone would come to serve you.
Room was cold. Also we were given a room without a bath.
Excellent rooms and location card machine didn't accept visa electron and doesn't have a cash machine
all the staff and the food where very good.they made us all very welcome
Comfortable beds Food Portions
Efficient and friendly staff
All staff were extremely friendly and I was made to feel a welcome guest
It appears the Hotel is being run down. The resteraunt was terrible and should be avoided at all costs
Food was excellent. There was no cold water in the rooms
Staff are really pleasant & helpful
Linda, the breakfast chef went out of her way to be helpful. The location was ideal for our needs. Desperately in need of refurbishment. Probably OK for housing the homeless.
Comfy and homely. Away from traffic. All very pleasent
The service was excellent. Staff were helpful, friendly and attentive. Very good breakfast with healthy options and choice of fruit, fruit juices, cereal as well as English breakfast. Chef was kind enough to find Earl Grey teabags for our room as well. I reported a broken bedside lamp which was not mended.
Non-smoking part of hotel with newer rooms was great. We had one room in this end. Smoking end was fine for decor and OK for smokers!! I was put in a smokers room. I asked to be changed as it stank of smoke but was told no. The receptionist said that it was not a smokers room although there was an ashtray by the bed and it smelt terrible. He said that as no-one had been in it for 2 days it was fine. Next doors radio and alarm went off 5 times during the night. The wall was only thin and I thought it was in my room as it was so loud. Had a terrible night!
Friendly, helpful staff. Good value. It says on Booking.com that there is free wifi throughout the the hotel but actually we could only access it in the Lobby. Breakfast was included in the rate but we missed it because they had cleared away by 9am.
The staff was very friendly and kind. The food was delicious! The wifi computer system was barely functional, despite the staff's best efforts (none was very familiar with its workings though). This turned out to be quite an inconvenience.
Staff did their best to help Rather antiquated furnishings. Gloomy room, lit by low-wattage light-bulbs. Peeling paint in some areas. Window could not be closed.
Close to hospital
The breakfast was substantial and wel presented and cooked. The boiler failed over night and there was no hot water in the morning.
it was convenient and so close to the hospital...reason for my stay. The staff were very friendly and most helpful. I felt very much at home, although was along way from home. I live on the Isle of Wight. Keep up the good work. Nothing
Helpful staff. No hot water for shower or bath !! Dinner of average standard only Steep stairs to room. No lift .... would have been very difficult for disabled or elderly person
Staff were very helpfuland it was convenient The food was OK but not of a high standard
Staff were friendly, room was clean. We arrived late and were not sure where to park, we actually drove out of the car park as we thought it was private property.
The attitude of the staff was fantastic. Very polite and helpful. Bathroom radiator was too hot at night but not on at all in the morning.
Good service,comfortable room.
Nice grounds Breakfast cold be better, was cold and little left,
every thing worked and the staff were very pleasant and nice to deal with
In a lovely country atmosphere, excellent grounds, ease of distance to motorway, average food.
setting/quality of food/price
The staff were most pleasant and helpful and the meals were well presented and of good quality.
We went to see a concert in holmfirth
Everything was wonderful. My room which was in the main building was absolutely delightful with a fabulous view. The general atmosphere of the hotel was peaceful and lovely and staff were helpful and friendly. Couldn't fault it at all and wish I'd been able to stay longer.
The hotel was clean and very comfortable.Ideal situation for peace and quiet in the countryside.Well situated for a visit to the Kirklees Railway Limited menu.The same menu each day.Not a wide choice of food.However,the meals were delicious and well presented.
convenience third party taxi called by hotel did not know where the hotel was nor my very local destination.
Excellent food in resturant good breakfast very attentive staff pleasant grounds Do not book the lake view rooms these are in a seperate converted "barn" you will think you are in a travel lodge.
Spotlessly clean, friendly helpful staff, great breakfast. Plates not cleared away when finished certain parts of breakfast so major plate buildup!
The staff where very welcoming, the place spotless, the room comfort excellent, and the breakfast was lovely. Nothing was unpleasant. Definately would stay again at this hotel. Keep up the good work.
Staff were very friendly and enthusiastic - even when one member of staff appeared to have been on duty all day (she was working when we went out in the morning and still working past midnight when we left the bar). It was dangerous walking up the ramp in the car park with bags as it was a blind corner and cars could travel both ways.
High standard for a budget hotel; ggod access and parking; excellent staff; quiet room.
It was a reasonable price and good value for that.
It was nice and my wife also satisfied with your hotel. No any complaints.
As above I had printed off a map and directions to the hotel. Neither were very clear and it took me a while to find the hotel which was a little worrying as I was travelling on my own late in the evening.
The rooms were spacious There was no hot chocolate within the rooms with the tea and coffee!
staff were ver helpful and friandly
The accomodation was good, the food was good and the staff were excellent. We had an enjoyable stay, though the reason for our visit was sad. There was no iron/ironing board, no fridge, no mini bar and no safe which I suppose is reflected in the price.
Hospitable and friendly
Location Value for money Poor ventation in room
Ease of booking through yourselves None apparent
Bedrooms were spacious - bathroom large, very clean with plenty of towels. Bed very comfortable. Breakfast service was rather haphazard although food was well cooked and tasty. Staff were not attentive enough to refilling coffee/tea cups.
Only one set of towels between two people. No seal between shower and bath so water poured onto floor! Toilet seat would not stay in upright position.
Good service and friedly staff Nothing to report
Large well appointed room. Small but efficient restaurant and bar
Friendly staff. Easy access. Comfortable beds. Very cramped. One towel for two in double room! Could not turn washbasin tap off. Shower: a trickle. Ordered newspaper first forgotten, then delivered much later. Breakfast: service a joke (excuse: training new staff!)
Was a great night all the staff were great help with everything we needed thank you
Nice people and very helpful,room was first class Problems with catering very slow and not much choice
made to feel "at home" - relaxed atmosphere minor comment:- the wine list was not too impressive and the food, whilst excellent quality, reflected London prices for some items.
The staff were exceptional and friendly. The cleanliness of the room was not to a high standard with dusty bedside tables and ledges. The choice of TV stations was limited and there was no room service for food after 10pm
Very good breakfast. Would have preferred an a la carte menu for the evening meal
The catering No
Nice clean room Room was a bit small -
Comfortable, clean bedroom. Lovely restaurant and lounge area with welcoming open fire. Fabulous breakfast! Good food in the restaurant but evening meal limited in choice and quite pricey. Busy main road but quiet enough at bedtime.
the resteraunt and food were outstanding the rooms, although comfortable were still alittle basic.
Lovely, comfortable hotel. Young staff - very helpful and friendly. Hotel loung very homely and informal with settees throughout and a small bar. Bed and pillows lovely - soft and comfortable. Would definately staff here again - highly recommended.
It was classy, cosy, comfortable, welcoming, friendly staff, good food, in a lovely location and much better than when we came before 10 years ago. I forgot to pack my husband's razor and although the staff found one for him, it was not good and he cut his finger on it.
Wifi is poor at best. I would rather pay for Internet access and have a decent connection
good clean, stylish hotel. very good restaurant. lovely staff.
Friendly staff, superb room, easy access and parking
Blakes bar was very nice and it was good to have use of the pool next door and towels supplied. not really no.
Value for money, access to the spa. Too noisy, with noise coming up from a private function and then noise from the next door room and corridors. No place in the communal areas for children (play room or just a safe area).
The rooms were comfortable The food was not cheap and the bar was expensive for the area. Breakfast was also expensive.
My wife and I were visiting our relatives in Dodworth and so your Hotel was very convenient. The breakfast buffet selection was excellent. 1.--Regretably, there was insufficent staff on duty in the dining room for Sunday breakfast as there were a large number of wedding guests who stayed overnight. This did cause a slight hiatus.--2.Our room 211,appeared to have thin walls as we could hear our neighbours (a family) in 212.They were not excessively noisy either.
24 hour service available, friendliness of staff
Nice room interior and country location Floor boards overhead very noisy when people moved around in the room above sufficiently so to wake you up, noisy loud guests or even owners/staff I am not sure who returning past midnight making a lot of noise in the corridors and then walking about a lot upstairs creaking the really noisy floors.
Clean Room , convenient location for my business requirements
Helpful staff Getting a little tired now - it needs a lick of paint here and there to bring it back to it's previous economical designer chic look
The staff were nicem friendly and helpful! The room was also very nice!
My daughter would say the breakfast, I would say it suited us exactly for what we needed, to be within walking distance of the O2 arena in comfort, Thank you
staff were very welcoming and helpful
easy access to city centre N?A
the staff were lovely,and the bar food was lovely...at 1st u thing its expensive but the quality and portion size is well worth it...i had the chicken,bacon salad...was lovely even had croutons in it...wud defo stay again...
the price of the rooms wich includes breakfast and the restaurant was very good the whole weekends entertainment which is why we stayed in shefield
It was overall a good experience! Am not so sure if it will be helpful if the parking rules at NCP can be made more relaxed for the hotel guests or even as they are explained more fully to the guests on arrival! Other than that pretty good hotel!
The size and cleanliness of the bedrooms The number of times needed to swipe the key card when trying to open the bedroom door
The friendly reception staff
Cheap, cheerful and relatively convenient. Not in the best part of the city, but you wouldn't expect that based on the brand and the price.
Room was comfortable and clean and close to the train staition, would recomend hotel to others.
staff and clean near the tram which I used every day to have access to the university where I study no changes of sheets and towels every day
Nice room, clean, toilet/shower very clean No bath, menu a bit limited
Clean, great shower, great room, nice staff, attractive bar, easy to find None
Good value close to event ie ponds forge pool,staff helpful First evening noisy hen party in corridor at 12.45 and again later at 2am,also smoking in corridor and smell coming into room this I dont like as I dont wish my son to have to inhale secondary smoke
very friendly staff, and it is not noisy. no heater, only AC is inside, and breakfast over charged.
Value for money and very handy for city centre Poor breakfast facilities ie: if you wanted just coffee and a coissant only , it still cost you as much as a carvery style meal. not everybody wants a "full .english style " .breakfast meal. cafe's aruond the corner will provide one though.
The shower cubicle was hugh and powerful. Towels and toilet paper were of very poor quality.
Room not adequately cleaned - carpet had not been efficiently vacuumed, stray human hairs on outside of bed. Breakfast whilst not expensive was of poor quality, especially cooked items.
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
The staff were excellent, made sure everything was to our satisfaction. Nothing
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
Very central, friendly staff. Comfy room. None whatsoever
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
The complimentary port in the rooms is a really nice touch, and breakfast was superb. When the fires were lit in the morning my room was filled with the smell of woodsmoke. Not what an asthmatic needs at that hour.
Friendly helpful staff; excellent food; pleasant comfortable room and facilities; pleasant gardens Hard to find; directions inadequate and map poor.
Calm and tranquil environment. Lovely and quiet at night time. Beautiful new clean bathroom. Nice and warm in the room. Reception staff were not very welcoming. Limited selection of cereals and fruit for breakfast.
Great facilities. Very unfriendly, almost rude, check-in receptionist.
Restaurant, quiet, comfortable and excellent staff
Excellent menu for dinner - food was fresh, well prepared and well presented. Room well appointed and comfortable. The room was in the annex - the restaurant/bar is in the main hotel and it was necessary to go outside in the ice and snow to access the main building.
I have no complaints what so ever, the hotel was just amazing, the best i have ever stayed in and location brilliant. The most helpful staff ever. Highly recommended.
The hotel was easy to find, the staff were inconspicuous but extremely polite and helpful.The room was immaculate, warm without being overpoweringly hot and the bed exceedingly comfortable.The breakfast was of very tasty and piping hot. I have nothing but praise for this hotel it was a delight and I would happily recommend it to my friends.
Everything was. Very good and the rooms and bed was excellent The bar prices were very high