Okay

Mar 2017

6.0

Good location and good view of the river

The location is very close downtown and the river.

The concierge was keeping track of me and reporting it to someone.

Good

Aug 2016

6.2

Great space; incompetent staff; needs updating

Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities.

Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel

Okay

Feb 2015

6.0

Hotel rating

Location was good. Staff were friendly and helpful.

Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.