Hotel Bats

Guests have praised the excellent breakfast, great service, and the amazing indoor pool, indoor garden, and spa facilities. The hotel is also pet-friendly and offers a well-equipped gym.

Some guests found the beds to be comfortable, while others mentioned that the beds and pillows were old and uncomfortable.

While some guests appreciated the cleanliness and comfort of the rooms, others mentioned issues with dirty walls, sticky carpets, and a dirty and moldy bathroom.

Guests have highlighted the friendly and polite staff, particularly mentioning a receptionist named Mihail who provided excellent service. However, some guests experienced language barriers and difficulties in communication.

Some guests were disappointed with the spa and pool facilities, mentioning that the jacuzzi and swimming pool were not working as expected. Others had to wait for the sauna and steam bath to warm up upon request.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests reported issues with the spa facilities, including a broken spa, dirty jacuzzi, and non-functional steam bath. It's advisable to inquire about the status of these facilities before booking.

English-speaking guests may encounter language barriers as not many staff members are fluent in English. Consider using a translation app or learning a few basic phrases in Bulgarian.

This hotel is pet-friendly, but it's important to note that charges may apply for bringing pets. If traveling with pets, it's recommended to confirm the pet policy and associated fees in advance.

Some guests experienced issues with room amenities such as hot water, air conditioning, and Wi-Fi. It's advisable to verify the functionality of these amenities upon check-in and report any issues to the staff promptly.

The menu in the restaurant may be challenging to interpret, leading to uncertainty about the dishes. Consider asking the staff for recommendations or clarifications on the menu items before ordering.

Some guests expressed disappointment regarding the condition of the spa facilities, particularly the pool and jacuzzi. It's suggested to seek transparent information about the status of the spa amenities before making a reservation.

The hotel offers convenient parking facilities, which can be advantageous for guests traveling by car. It's recommended to inquire about the parking options and any associated costs during the booking process.

Several guests praised the friendly and polite nature of the staff, particularly the reception and restaurant employees. Engaging with the staff for assistance and recommendations can enhance the overall guest experience.

Guests appreciated spacious rooms with balconies and comfortable beds. When booking, consider requesting a room with a balcony and confirming the bed and room amenities to ensure a comfortable stay.