Águas Palace Hotel

The bed sheets and towels are clean, ensuring a comfortable stay for our guests.

You can expect efficient and helpful staff, with a special mention of the resourcefulness and friendly treatment provided by the receptionists and the breakfast lady.

Some guests have mentioned concerns about the age of the facilities, the presence of cockroaches, and issues with the hot water in the shower. We are continuously working to address these concerns and improve our facilities.

Some guests have reported issues with the heating system not working, resulting in cold nights. We are actively addressing this to ensure a comfortable stay for our guests.

Currently, we provide a soap bar for bathroom products. We are constantly looking to enhance our amenities to better serve our guests.

Several guests mentioned that the hotel only has one small elevator for seven floors, which can lead to long waits and inconvenience.

The hotel is conveniently located near several attractions such as Sagrado Coracao De Jesus Cathedral, Dom Malan Square, and Sao Francisco River Park, making it easy to explore the area on foot.

Despite some negative feedback on the facilities, guests appreciated the terrace/patio and balcony options, so consider booking a room with a view for a more enjoyable stay.

The hotel offers free parking, which can be a valuable perk for guests traveling by car.

While no specific seasonal information is provided, it's always a good idea to check for any special events or seasonal attractions in the area before planning your visit.

Some guests reported issues with old facilities and heating systems, so it may be helpful to promptly report any maintenance concerns to the staff for resolution.

With breakfast included and the option for food to be delivered to guest accommodation, guests have convenient dining choices within the hotel.

The hotel offers tour desk and ticket services, which can assist in planning and booking local activities and excursions.

The hotel provides multi-lingual staff, which can be beneficial for international travelers or those who are not fluent in the local language.

The hotel offers contactless check-in/check-out and follows physical distancing rules, providing guests with added safety and convenience during their stay.