Philadelphia 201 Hotel

Location is great, especially if you are going to the conference center. It was just a short, 7-minute walk. Additionally, the area in which the hotel was located is near multiple museums and attractions, and if you're a runner, there's plenty of green space nearby.

My room service tray wasn't picked up from outside my door/hallway for three days. I even placed it on the table in the elevator lobby, thinking that someone would take it away. Nope, they put it back on the floor and left it. Additionally, in the restaurant I waited for five minutes (and ended up leaving) because no one would greet or seat me. I tried again the next day and was able to sit down and eat, but despite their being few customers in the restaurant, I had to wait for my drink refills, my check, paying my check, etc. Very poor service in the restaurant.

The gift shop.

The water was turned off on the next morning from 10-4. During the time of departure. There was no safe and no refrigerator in the room. I had to call for a refrigerator. There was no call about the water being unavailable the next morning, we found out at checkin and I had prepaid. I would not have stayed there. The room was deficient. The carpet was a mess. The room was very rundown. The hallway Carpey’s were stained horribly. The next morning we were awakened by hammering from the floor above. We were in Room 1422. I WILL NOT BOOK THERE AGAIN. I feel manipulated.

I did not appreciate being embarrassed by “Gwen” she approached my girlfriend and I after we entered the breakfast area and we were not seated. She then asked for my room number and name. She returned and out loud told me and my girlfriend that we were not able to have the complimentary breakfast. I showed her my booking.com profile and on my purchase of the queen suite room 814 there was complimentary breakfast. She left and then returned later after going to the front desk and then said the breakfast would be comped. She could have pulled us to the side and informed us of where the complimentary breakfast was located but instead she embarrassed my girlfriend and myself in front of many people. We later found out about the breakfast through the wait stadf talking back and forth.

I was not a fan of this hotel.

Beat up, dirty furniture. Scratched and dirty walls and carpets in the corridors. Aloof staff.