|"The food was delicious."||(in 7 reviews)|
|"The bed was very comfortable."||(in 3 reviews)|
|"The staff is genuinely friendly."||(in 44 reviews)|
|"The air conditioning was horrible!"||(in 2 reviews)|
|"Bar area awkward/loud."||(in 2 reviews)|
|"We checked out early after one night."||(in 5 reviews)|
|staff was amazing||in 94 reviews|
|room with a nice||in 83 reviews|
|great location||in 53 reviews|
|poor service||in 44 reviews|
|great hotel||in 42 reviews|
|great service||in 36 reviews|
|nice view||in 31 reviews|
|front desk||in 25 reviews|
|beautiful lobby||in 24 reviews|
|food was good||in 21 reviews|
|everything was great||in 19 reviews|
|one night||in 13 reviews|
|king bed||in 11 reviews|
|air conditioning units||in 10 reviews|
|city hall||in 9 reviews|
|ritz carlton||in 8 reviews|
|communal space||in 7 reviews|
|philadelphia||in 5 reviews|
|valet ticket||in 2 reviews|
The service and attentiveness to detail is always excellent. My room was lovely and more than comfortable. This is a lovely hotel with a perfect location, just south of City Hall.
We experienced several days of significant rainfall and the lack of a covered awning to the curb was a bit inconvenient.
The hotel is centrally located and very well maintained. I believe that the value for dollars was excellent. Service and amenities were also excellent.
A lovely retreat
The Ritz Carlton in Philadelphia is a luxurious, welcoming hotel centrally located just south of the iconic City Hall. The.staff were courteous, responsive and very helpful. My room was oversized and very comfortable with outstanding housekeeping service. This was my third visit and will surely not be my last. My son now lives in center city, so this will be my home when visiting in the future.
My Philadelphia Getaway...
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted
There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
Awesome building champagne at checkin have had many enjoyable and memorable stays.
Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
Almost a disaster
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating.
The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience!
They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
The Ritz-Carlton in Philadelphia is the perfect option for business and leisure travelers to experience the city in luxury comfort and style. The high-rise hotel is situated inside a historic bank building, just across the street from Philadelphia City Hall. Its central location makes it the perfect place from which to explore the rest of downtown Philadelphia.
The polished, luxe rooms offer spectacular city views. Guests can choose from a variety of accommodations, including luxurious suites, presidential suites, and one bedroom suites. All accommodations are furnished with contemporary decor, blending quality with comfort. Rooms include complimentary high-speed wifi, flat-screen televisions, iPod speaker docks, marble bathrooms, waterfall shower-heads, plush bedding, custom bath products, and air-conditioning. Premier suites include club-lounge access and spacious sitting areas. Some rooms have kitchens. Laundry and room service are available. Rooms are kid and pet friendly.
Additional amenities include an airport shuttle and valet parking. A business center is available, providing an event space that is perfect for corporate meetings, conferences, or social gatherings. A fully-equipped 24/7 gym is available, boasting cardio machines, free weights, and other exercise equipment. Guests can indulge in the luxury on-site spa, which offers a wide range of upscale therapeutic beauty treatments, such as massages, facials, manicures, and pedicures.
The upscale on-site restaurant, Aqimero, offers fine-dining style Latin-inspired cuisine among other offerings. The menu includes mezcal cuisine, a raw bar, sushi, and ceviche. A bar menu offers gourmet cocktails, fine wines, and craft beers.
based on 209 reviews
Policies vary by room type and provider.
Guests with existing The Ritz-Carlton Philadelphia reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Ritz-Carlton Philadelphia for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Ritz-Carlton Philadelphia is located at 10 Avenue of The Arts in Center City, 0.6 miles from the center of Philadelphia. Historic City Hall is the closest landmark to The Ritz-Carlton Philadelphia.
Check-in time is 4:00 PM and check-out time is 12:00 PM at The Ritz-Carlton Philadelphia.
Yes, The Ritz-Carlton Philadelphia offers free Wi-Fi.
No, The Ritz-Carlton Philadelphia does not offer free parking.
No, The Ritz-Carlton Philadelphia does not offer free airport shuttle service.
The Ritz-Carlton Philadelphia is 6.4 miles from Philadelphia. The Ritz-Carlton Philadelphia is 29.1 miles from Trenton Trenton-Mercer.
Yes, The Ritz-Carlton Philadelphia is a pet-friendly hotel.
No, The Ritz-Carlton Philadelphia does not have a pool onsite.
The Ritz-Carlton Philadelphia has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.