You Eng Hotel

Leaving

Staff very rude and the dining room staff very very rude

I was not pick up at the airport as I was told. -Upon arrival the rate per night was changed. -They pretended that they didn't know anything about my reservation and they didn't have a room.available; when they cancelled my online reservation and I paid double the original price they asked, them suddenly there was a room available. They made the whole thing looked like was so difficult to find a room. The toilet and the basin was very dirty. The head shower was leaking from 4 points at the top. The telephone to dial from desk was not working and I had to go down to the lobby if I needed to talk to them. I don't recommend this hotel.

Price rate was changed. Head shower inspected and fixed. Toilet and basin cleaned properly. Very bad place to stay.

near the airport

internet is not working

Nothing

- Incompetent staff, a late check out was not possible - Horrible disgusting room, everything was dirty and worn but the worst part was that we had bed bugs in the room. If we take them home we can congratulate ourselves....we were so angry about this - we were lucky that we only had to stay one night in this hotel. We packed our things very quickly in the morning, even though our flight only went in the evening. we preferred sightseeing with a tuk tuk driver rather than staying in this hotel for a second longer. in my opinion it should be closed