We were visiting in the area and I wanted to do some bike riding on the Erie Canal Path. This hotel is right on the path, the parking lot in the back opens directly onto the trail. Everything else is as you would expect from a high-end hotel.
The room seemed a little chilly and it wasn't really that cold out. There was cold air leaking in through the power outlet on the outside wall which I think is the cause. I'm sure it could be fixed up with a little insulating.
Room was excellent, very comfortable, one of the best beds I've slept in for quite a long time.Staff at the hotel very good
The breakfast at the restaurant was TERRIBLEHome Fries? Frozen deep fried potatoes parts, the tiny portion of blackened crunchy corned beef hash, old cold toast, and the ' preserves' in the jar had to be years old. Maybe someone should sample the food
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The room service from Erie Grill was delicious! The hotel is also right next to the Erie Canal which makes a nice walk on a nice day.
Room was not what I would consider resort quality. I got both a massage and facial and was not impressed. Overall I feel the hotel was NOT worth the cost. Shower low quality, customer service didnt answer phone calls
The rooms are very nice and comfortable. The food was creative and the staff very attentive.
Could not get a Spa reservation during my entire stay (two and days). Disappointing since it was a weekend, apparently to cater to outside cliente for the Spa more than guests.
It was clean, luxurious and close to our family. I would definitely recommend the king bed and included breakfast. Excellent food and spa.