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The hotel is in a historic train station. Wonderful restoration. I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.
I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
Beautiful structure in a great location Noisy.
The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
All I could want from a $70 hotel room.
Location No being able to fix a cup of coffee in the morning.
It is in a good location right off the highway. The staff were very friendly. There were small repair issues that could be addressed. The door to the room was finicky, and the HVAC unit had the distinct odor of mouse urine coming from it when I turned the fan on. The wifi also didn't work very well in my room. But, for a relatively inexpensive motel, these were not huge issues.
Value for price. Other people staying were loud, late at night.
Staff was courteous. The wi-fi worked well, though the desk was a little small. It was comfortable for a reasonable price.
Appearance of public areas of hotel Buffet breakfast was not good. Eggs were overcooked, bacon greasy and clumped together, sausage ditto, nothing tasted fresh, coffee mediocre, service staff just going through the motions, no one was remotely cheerful. Room layout was not good and furniture uncomfortable. No refrig. in room. Price was twice that of lesser hotels in the area but definitely not worth it.
Very modern accommodations yet relaxed atmosphere. Bar/dinning area while good, was pretty quiet. Perhaps time of year had something to do with it.
We came from central New Jersey. Your place is tucked away off the highway. When we came in there was one man, Charlie working the desk. He was pleasant, patient and thorough working the check in. I felt bad for him because I was third on line and he was there by himself to assist everyone and answer the phone. The downstairs is just great. We went to the bar for dinner. We got there at 8:45, they still allowed us to use the full menu even though the full kitchen closed at 9. They said we had plenty of time, instead of giving us a hard time. The food was just delicious. We pretty much ordered what was pictured in the elevator. Everything even at that hour was fresh and made to order. Outside there was a bonfire with chairs to sit in. It was also decorated with lots of fancy lights. All of this with the stellar mountain views just added to our feeling of seclusion and comfort. The room was just fantastic. We had so much room to put our stuff, and had choices of where to plug all of our devices in. This hotel totally served its purpose and we will be back for sure. Check in/check out could be quicker/smoother. We weren't there for business or in a time crunch, but if that was the case the time was pretty lengthy. I do not blame the associates at the desk, it would just be nice for things to be a little more streamlined, especially if there is one guy at the counter multitasking.
Hotel check in staff was rude and uninformed. No time for details but expect a long wait even if there is no one in line. For the room price and lack of amenities you are better served staying at a national chain rather than the overpriced , overhyped mohegan sun. Will not return even if the room was free. Customer service skills are non existent as it appears there is no competent managers at the hotel.
The beds were nice and comfortable. The hotel allowed us to check on late. The bathroom was literally soaking wet when we checked in late at night. It was very hard to explain as the towels, even the folded ones were soaking wet, the shower was wet , and the trash can had water in it. The whole hotel room had a humid feel to it so I don't know if that was from months of not using the room and it being so warm or if there was a strange leak. When I told the person at the desk she seemed concerned but didn't have an explanation. We left ASAP.
My room (417) was very quiet, which is essential to me. Bed was great. Breakfast was good, even though I usually don't like to have mandatory TV during breakfast. The Wi-fi was a bit slow.
Hotel was very clean and new staff was very helpful No lock in bathroom door
comfortable and clean nicer than the Hampton Inn etc Breakfast
very modern - loved the rooms - very clean - couldn't have ask for anything more
We were impressed. Rooms very spacious. Large bathrooms as well. Beds very comfortable
Could not handle my issues. Did not return phone calls
Hot tub, breakfast
The rooms were spacious, clean and comfortable, with enough space for a family Nothing
Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast small workout facility
Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
Nothing I was told my room was not available when I went to check in at 11pm.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Everything seemed clean and it was close to many attractions. The room has cold air leaking in around the heating unit on the outside wall and left a cold draft blowing through the room. Room 509
This guest did not leave comments about this hotel.
No refrigerator (a must), no microwave ( not do much)
The location was excellent was going to show at Mohigan Arena was very close could have walked to it. Also close to the casino and many of stores and restaurants. no
So accommodating! So polite! They were simply amazing! Nothing!
Delicious complimentary cookies every night in the lobby, as well as coffee and hot chocolate. The pool is better than you might expect for a 2 1/2 star hotel. The same goes for the fitness room, which has TVs, plenty of water and different devices. . Everything was so impressive that I just assumed there would be a refrigerator in the room, as an added perk. Free WIFI, although navigating to get it is a bit tricky, since when you select it there remains a $4.95 per day charge onscreen.
Staff was great, room very clean, and breakfast yummy!
Location. No Refrigerator in room.
Pool and hot tub were nice. Continental breakfast was more then what we expected! Very nice hotel overall would definitely go back if we see another show at Mohegan Sun Arena.
OK, not great. Missing some basic ammenities...no fridge or microwave. No movies offered on the TV. Shower head very tall and I was unable to reach it. (I'm 5 feet tall.) The counter in the bathroom also much taller than normal. The towels at the pool were about the size of a dish towel. The walls were quite thin and we could hear the people next door's conversation. Also, the mapquest directions didn't bring me directly to the hotel.
The staff was great , very friendly , the room was excellent, bathroom very clean.I forgot my deodorant and asked if they had any, gave me one for me & wife at no charge, Breakfast was better then I expected. Excellent Hotel experience..... All good....Great
This guest did not leave comments about this hotel.
The breakfast is always good. The beds were comfortable, etc.
Room was clean and staff was pleasant
The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning. My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.
Jacuzzi room we stayed in & the morning breakfast offerings were excellent. Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.
Location. Value. Breakfast. Comforter too heavy. Would like the option of a lighter blanket.
We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money. Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.
Ease of location to highway. Area looked old and tired.
With a family of five the included breakfast is a great plus. Nothing. We weren't there long enough.
The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.
Free breakfast was good.
We were there for 16 nights and the staff was great. The rooms and all facilities are spotless. Parking is ample and secure. Easy highway access. Complementary ''free''breakfast fantastic.
Maybe I am easily impressed, but they have this machine that lets you push a button and it dispenses freshly baked pancakes. Free pancakes. What else can I say?
This was a convenient stopping point on a long journey. The hotel is rather isolated by the airport, and therefore food options are limited unless one wants to drive. There are many places that deliver food (pizza, Chinese, etc.) to the hotel, however. My only real compaint is the room was a little dusty and definitely would not pass the 'white glove test.'
Fantastic hotel staff, from front desk to housekeeping. We were there for 16 nights and were treated with much respect and friendliness. Extra clean hotel. All it needs is a restaurant on site, but the complementary breakfast is fantastic. For part of the stay, our family and friends had up to 3 rooms and all were excellent. We all share the same opinion and anytine we are in the area will stay there.
I have had the good fortune to stay at 4 and 5 star hotels throughout the world and none of them had a more friendly, courteous staff as the Holiday Inn Express Scranton. The room was extremely clean, neat and comfortable. The cinnamon rolls at the morning buffet breakfast were incredible! If I ever travel through Scranton again I will make it a point to stay there again!
Clean. clean, clean... The hotel is newly renovated and the staff is absolutely fantastic. Complementary breakfast was very good and the location is great. We were there for 16 nights and will stay there again and again.
Stayed for three nights while visiting relatives in the area. The staff was friendly and took the utmost care to make sure we were comfortable. The room was clean and there were many pillows on the beds. The lobby was inviting and the breakfast each morning was amazing. Looking forward to coming back!
Good location. Extra clean hotel and rooms. Fantastic staff. Will stay there again and again.
For the amount of money that people pay the room should have been cleaner. It was dirty and noisy.
Each time I've stayed here, the staff has been extremely helpful, and very friendly. The hotel has also been remodeled since the last time I visited. The continental breakfast is great too!
Close to Montage Mountain where we were attending an event. Loved the 12 Noon check out as we didn't arrive until midnight and were able to sleep in. The breakfast was fine. The room clean and the staff courteous. A bit of money for a single night's stay - but would stay there again - and probably will now that a family member is going to the local college.
very clean breakfast should be free as per the cost of the rooom
The staff was absolutely amazing, great location. The hotel was very well kept and clean. The bed was amazing if I'm ever in the area I will definitely be going back there.
The entire staff is friendly and personable. They are very pet friendly, the have a wonderful hotel with lots of ammenities. Minir issues but all were addressed quickly
Easy access to the highway. Loved the fact that it had an equipped kitchen and a spacious suite which is invaluable with a child and two dogs. The staff was so helpful and every one of them was very nice.
Staff was beyond excellent as the were extremely helpful and freindly. The hotel provide a taxi to pick me up at the airport at 2am.
$15 for glass of wine Wifi not working
The room was clean, amenities more than fine for what I was staying for (just one night to crash after an event in Scranton), and looks like it would be a nice place to stay for a longer visit too. The in room coffee maker and fridge were great additions, and the Noon check-out time is nice for a late-riser like myself – even 11:00 can be a little early sometimes. And kudos to the front desk employee who helped change my night when I was checking in – I accidentally booked the wrong night online and didn't realize until I was in the lobby but he switched it no problem and with no additional fees! Signage, the hotel is tucked up a driveway completely hidden from view from the road and the only sign they have is about the size of a Dunkin' Doughnuts drive-thru sign, on a dark road no less. There's a bigger sign once you get on the driveway obscured by trees but you can't see it from the road at all and I drove right by it the first time. They need a bigger and better lit sign so the driveway's easier to pick out, especially since there's two other Marriott brand hotels a stone's throw away up the road.
Rooms were beautiful and smelled so nice!!! I'd definitely come back!
Very nice, clean hotel with very friendly staff and good amenities. Very conveniently located to anywhere you need to get in Wilkes-Barre / Scranton area. Also, very nice to have the Friday's right next door.
A group of us stayed at this hotel while attending an area wedding. The hotel is brand new and fabulous but the management lacks basic customer service skills. We had a minor issue which needed to be addressed by the management, and the female manager was anything but kind. After our group spending over $* at this hotel, we will take our $ elsewhere next time!
This hotel was clean and quiet. Nice room at a great rates. Good lcoation
I stayed at this hotel for 2 weeks for a business trip in July. The hotel was very clean, and the staff was friendly and efficient. I did not have a fridge in my room, and when I asked for one, they brought one to me in just a few minutes! The breakfast was very good and had a nice selection of bagels, donuts, waffles, yogurt and fruit. They even had hard boiled eggs! The only complaint that I have is that my room was very humid and smelled like chlorine. I assume it is because I was very close to the pool, and it didn't bother me too much. I would recommend this hotel to anyone traveling to the Wilkes-Barre area. It is in a very central location, and
This hotel has so much going for it. The staff is soooo friendly. The room was terrific - nice look and feel, love the separate sitting area. And it has a small refrigerator so I hit Wegman's and stocked up on a few things that made my stay more like home. Breakfast has everything you need, plus some. And Henrietta at breakfast is the most delightful woman on the planet. Location of the hotel is great, too. Easy access to pretty much everything.
Nothing bad to say about this place! Great price! Great place for kids! Lady that helps in the breakfast area was so friendly and helpful. Staff super helpful! Rooms very clean and modern. Bed was extremely comfortable. Nice pool and hot tub. Will definitely stay here again.
The hotel is new, clean and really pretty nice. My room was terrific. Hotel has good access to highway, but not much else around it except for a TGI Fridays. So if you want to be able to go for a run outdoors you have to jump in the car and drive to a park (hotel has directions for that). I was pleasantly surprised.
We have stayed at this hotel several times when we visit the Mohegan Sun Casino...it is a short distance away ....the hotel is very clean ....everybody is friendly...it is located right next to TGIF fridays restaurant....with several others nearby....we have made this our hotel of choice for this area when we visit.
We traveled as a family of five. Very friendly staff, good breakfast, clean and secure hotel. We stayed there again on our way back, because of the good experience.
This hotel was very nice. Friendly staff, great breakfast in the morning, pool for the kids. I would stay there again.
Stayed here one night while my house was under repair, and it was great! I arrived at 10 pm, was checked right in, and the room was immaculate. Clean, bright colors, comfortable bed, spotless bathroom. They only have sheer curtains on the windows so it was bright early in the morning (i like to sleep in a bit) and housekeeping knocked on the door at 830am, so make sure you put the Do Not Disturb sign on the door if your looking for some extra Zzzs. Otherwise I would definitely recommend this property to anyone visiting the area!
i would not come back and stay there again. rooms were dirty and beds were not comfortable.there was no maid service. the employees were polite that was the only thing that was nice.
The room was very comfortable, clean and homey! We came in to cut travelling time to bring my Aunt for heart surgery. From are check in to check out, all your staff were friendly, accomidating and sweet. It made a very stressful time actually relaxing and fun nothing really
Second time we have stayed at this facility Very friendly and helpful staff Nice clean rooms Very comfortable beds No complaints
Great staff! Rooms aren't great, but for $75 it's a steal. The bed was uncomfortable bu everything else was very clean Beds were uncomfortable