El Dorado Maroma By Karisma - Adults Only

Hotel and facility is very attractive, well laid out with very fine grounds and upkeep. Hotel staff, excluding management, are extremely friendly and helpful. Room very comfortable, lovely large balcony, beautiful beaches, excellent food. There were some equipment problems -- our room phone did not work from Saturday night until Monday afternoon, and AC was extremely loud. Therefore, unable to access key services - like room service, breakfast in room, spa and sauna reservations, etc. Management insisted it was a phone line, not their fault, and did nothing to accommodate the inconvenience. Not even an "this massage is on us" Problems can happen, but extremely inexperienced and rigid management made it seem worse, not better.