Overview

Excel Sense Playacar Boutique Hotel

Playacar Phase 2, 77710 Playa del Carmen, QR, Mexico
+52 984 879 3777

$8+

Overall guest ratings

7.5/10 Good
Based on 171 reviews

Review highlights

  • 8.1
  • 7.8
  • 4.6
  • 4.0

Good to know

  • Friendly service

Nearby

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    About

    This is a boutique hotel located in exclusive area of Playa Del Carmen Playacar. Very quiet and secure, on the golf course, minutes away from beautiful Caribbean beach. Hotel offers beautiful roof top terrace with small swimming pool, snack bar, restaurants on the plaza, free access to the Reef private beach club, daily maid service, 24 hours concierge assistance. Standard rooms, one bedroom suites, double beds suites and family rooms with 6 beds are available. Kitchens in the suites are fully equipped.

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    Excel Sense Playacar Boutique Hotel

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Business center
    • Car rental
    • Concierge service
    • Laundry service
    • Bicycle rental
    • Golf
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Kitchen/Kitchenette
    • Safe
    • Airport shuttle (surcharge)
    • Free parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Linens
    • Towels
    • Soap and Shampoo Provided
    • Internet
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    Reviews

    Guest reviews of Excel Sense Playacar Boutique Hotel

    Overall Rating

    7.5 Good
    Based on 171 reviews
    • 8.1 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 7.8 "Good location."
    • 5.1 "Vibe was decent."
      5.0 "50% thought the atmosphere was somewhat friendly."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      4.8 "52% thought it was too noisy."
      0.0 "Air conditioning was criticized by 100%."
    • 4.0 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      2.1 "79% said rooms were dirty."
      3.6 "64% complained about the bathroom."
      0.0 "Air conditioning was criticized by 100%."
      0.0 "100% thought they were poorly maintained."
      4.4 "56% were unsatisfied with the kitchenette."
    • 2.7 "Generally quite dirty."
      2.1 "79% said rooms were dirty."
      4.3 "57% thought it was rather dirty."
    • 2.7 "Horrible pool."
    • 1.4 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall Rating

    6.8 Good
    Based on 116 reviews
    • 7.9 "Good location."
    • 7.7 "Good service."
    • 6.1 "Average amenities."
      6.1 "61% thought the building was acceptable."
    • 5.2 "Vibe was decent."
    • 4.9 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.9 "Rooms are not good."
      4.8 "52% didn't like the uncomfortable beds."
      2.2 "78% said rooms were dirty."
    • 2.8 "Generally quite dirty."
      2.2 "78% said rooms were dirty."
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    Overall Rating

    7.5 Good
    Based on 32 reviews
    • 7.6 "Good service."
    • 7.6 "Good location."
    • 7.5 "High value."
    • 5.6 "Vibe was decent."
    • 4.8 "Not very comfortable."
    • 4.3 "Rooms are not good."

    Overall Rating

    7.9 Good
    Based on 22 reviews
    • 8.4 "Great service."
    • 7.4 "Good location."
    • 4.5 "Not very comfortable."
    • 3.8 "Rooms are not good."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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