_S-image.jpg?crop=true&height=118&width=118 "Provided by Leonardo")
_S-image.jpg?crop=true&height=118&width=242)
Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.6 "Beach is lovely."9.5 "95%
appreciated the clean beach ." 9.4 "Beach sports facilities are great , according to 94%." -
8.1 "Great service."8.8 "88% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 8.4 "84% said therecreation staff was great ." 7.1 "71% found therestaurant service to be one of the best ." 8.0 "Lovely bar service , according to 80%." 7.7 "77% werehappy with the room service ." -
7.7 "Good location."8.8 "88%
liked the proximity to sightseeing ." 8.8 "City centre within easy reach , said 88%." -
7.3 "Tasty food."7.1 "71%
loved the menu selection ." -
6.7 "Breakfast is mediocre."
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6.2 "Internet is average."5.8 "58% thought the
wifi quality was ok ." -
5.7 "Average cleanliness."
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5.6 "Rooms are ok."5.7 "
Beds were acceptable for 57%." 6.6 "66% said theview was so-so ." 5.7 "57% thought theminibar was ok ."
Overall Rating
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8.6 "Beach is lovely."9.6 "96%
appreciated the clean beach ." -
8.4 "Great service."9.0 "90% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 8.1 "81% said therecreation staff was great ." 7.0 "70% found therestaurant service to be one of the best ." -
8.0 "Location is great."9.1 "91%
liked the proximity to shopping ." -
7.3 "Tasty food."7.0 "70%
loved the dining experience ." 7.2 "Yummy desserts , said 72%." -
6.9 "Breakfast is mediocre."
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6.7 "Internet is average."6.3 "63% thought the
wifi quality was ok ." -
6.6 "Rooms are ok."6.4 "64% thought the
minibar was ok ." 5.9 "Beds were acceptable for 59%." -
6.1 "Average cleanliness."
Overall Rating
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8.8 "Beach is lovely."
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7.9 "Good service."8.5 "85% thought the
service was very professional ." 8.8 "88% found thestaff to be very friendly ." 8.5 "85% said therecreation staff was great ." -
7.7 "Good location."
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7.4 "Tasty food."7.1 "71%
loved the menu selection ." -
6.5 "Vibe was decent."
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5.7 "Rooms are ok."
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5.5 "Average cleanliness."
Overall Rating
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8.2 "Great service."
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7.7 "Tasty food."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor. THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
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4.0review from
Service
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9.1review from
nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great never care for the food in Mexico
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10.0review from
The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly. The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.
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2.0review from
Old facility room not cleaned
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8.2review from
The price the internet is the worse I every had at a hotel
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10.0review from
Everything (except the timeshare!)!! The staff was amazing, the adult only exclusive area was exactly what we were looking for. It was a nice walk (about 5 minutes) from our area down to the beach and if we didn't want to walk there were shuttles available. The beach was gorgeous and the pool so much fun! We loved that we did not have to reserve for the a la carte restaurants! Our favourites were Asiana and Mexican! The Premium Bar was also a nice feature of the room (gold wristband) that we reserved through kayak. The Jr Suite we stayed in was less expensive on Kayak than the standard room and when I emailed the resort to confirm this they responded immediately to assure us this was correct! We would go back in a heartbeat and highly recommend it! The first day we were asked to speak with someone for our Welcome Package which we knew was for timeshare. We sat with Enrique, received the information and did not accept the request for further information. We were contacted three more times about our "welcome package" even after explaining that we had received the information.
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8.0review from
We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.
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7.7review from
We felt really good. The services, the food, the restaurants, the location, everything were better than we expected. They respect and considered our requirememnt to get a quite room. No
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8.0review from
friendly staff, buffet food great, clean, beach wonderful, great value for the money
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8.0review from
The employees were generous with their time and help. Our rooms were kept spotless and the restaurant staff was wonderful. The food at the reservation only restaurants was awful although the wait staff was great. The buffets had much better food.
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8.0review from
Very nice resort, food was good especilly on the restaurants less on bufet greate service and great value for mony. I liked it all.
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5.6review from
included food far for centro
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4.8review from
The beach was the best in the area. Great water and relaxation areas. The staff was there to work, not friendly as our previous resort 30 minutes south. Pools were way too hot to enjoy or cool off in. First room they gave us was unacceptable - smokey. They tried to give us another on the ground floor and only made accomodations after we returned to the front desk - tried to get us to take something else over the phone. Said that they had no other rooms available but it appeared as though the hotel was 1/2 full. Messed up our dinner reservations.Pushy in trying to get us to listen to they "vacation package" when we first got there - said it would only take 90 min. of our time.... we would not give them that but they still kept trying to sell us on it.
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9.1review from
nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great never care for the food in Mexico
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10.0review from
The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly. The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.
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8.2review from
The price the internet is the worse I every had at a hotel
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10.0review from
Everything (except the timeshare!)!! The staff was amazing, the adult only exclusive area was exactly what we were looking for. It was a nice walk (about 5 minutes) from our area down to the beach and if we didn't want to walk there were shuttles available. The beach was gorgeous and the pool so much fun! We loved that we did not have to reserve for the a la carte restaurants! Our favourites were Asiana and Mexican! The Premium Bar was also a nice feature of the room (gold wristband) that we reserved through kayak. The Jr Suite we stayed in was less expensive on Kayak than the standard room and when I emailed the resort to confirm this they responded immediately to assure us this was correct! We would go back in a heartbeat and highly recommend it! The first day we were asked to speak with someone for our Welcome Package which we knew was for timeshare. We sat with Enrique, received the information and did not accept the request for further information. We were contacted three more times about our "welcome package" even after explaining that we had received the information.
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8.0review from
We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.
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8.0review from
friendly staff, buffet food great, clean, beach wonderful, great value for the money
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8.0review from
The employees were generous with their time and help. Our rooms were kept spotless and the restaurant staff was wonderful. The food at the reservation only restaurants was awful although the wait staff was great. The buffets had much better food.
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8.0review from
Very nice resort, food was good especilly on the restaurants less on bufet greate service and great value for mony. I liked it all.
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4.0review from
The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor. THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.
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4.0review from
Service
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2.0review from
Old facility room not cleaned
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5.6review from
included food far for centro
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4.8review from
The beach was the best in the area. Great water and relaxation areas. The staff was there to work, not friendly as our previous resort 30 minutes south. Pools were way too hot to enjoy or cool off in. First room they gave us was unacceptable - smokey. They tried to give us another on the ground floor and only made accomodations after we returned to the front desk - tried to get us to take something else over the phone. Said that they had no other rooms available but it appeared as though the hotel was 1/2 full. Messed up our dinner reservations.Pushy in trying to get us to listen to they "vacation package" when we first got there - said it would only take 90 min. of our time.... we would not give them that but they still kept trying to sell us on it.
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