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Pros. Good location. Nice to be away from Quinta, but still pretty central. It's a good base to explore the area. 10 minute walk from the main collectivo stops. 5 minutes from Quinta (5th Ave). Felt safe in the area. Super convenient to have a cheap laundromat steps away from the front entrance. Staff was friendly and accommodating. Coffee was provided, but no milk... just powdered creamer. At least provide little cream packages. We ended up walking across the street to a great little Italian café in the morning. Great to be across from a MEGA which had really inexpensive items just a few minutes away from Quinta (5th ave).
Cons. It was noisier than expected. Wifi was really inconsistent with different passwords for different floors and very confusing. Feels like it was put together by someone's nephew. The bathrooms don't have fans, but rather, they have windows that open to the main hallway. You can ask for a hair dryer at the front desk. During rains, the metal roof will make the rain sound like a rock concert on the second floor. Most of these faults by themselves aren't deal breakers, but together they degraded the experience. There wasn't any one thing that really stood out as excellent. We checked in late, but we had reserved a room with two double beds... and ( for the first night ) received a double + single. We have two little kids, so it wasn't a big deal for one night, but good to keep in mind.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a quiet street view, family rooms, a coffee shop, and a balcony for guests to enjoy.
Is parking available at the hotel?
Yes, the hotel provides free parking and private parking for the convenience of guests.
How is the food quality at the hotel?
The hotel does not offer breakfast, but guests have access to a coffee shop. Additionally, the nearby area provides various dining options within walking distance.
What is the cleanliness of the hotel like?
While the hotel is described as clean, some guests have mentioned concerns about the noise at night and the need for improvements in maintenance.
How is the customer service at the hotel?
The hotel staff is described as friendly and helpful, providing a quiet location and easy car parking. However, some guests have experienced issues with amenities such as the elevator and internet connectivity.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Street Noise
Several guests reported that rooms facing the street experienced significant noise disturbances, particularly at night. Consider requesting a room away from the street to ensure a quieter stay.
Check Elevator Functionality
Some guests encountered issues with the hotel's elevator, which caused inconvenience, especially for those with mobility challenges. Prior to booking, it may be beneficial to confirm the current status of the elevator and its accessibility.
Be Mindful of Noise Levels
Numerous guests highlighted the issue of noise disturbances, including nearby warehouse activities and rowdy guests. Bringing earplugs or requesting a room in a quieter area of the hotel could enhance the quality of your stay.
Consider Room Size and Bed Comfort
Several guests mentioned that the beds were small and uncomfortable, with some experiencing issues related to room size. If space and bed comfort are important to you, it may be advisable to inquire about room dimensions and bed sizes before booking.
Verify Internet Connectivity
Multiple guests expressed dissatisfaction with the hotel's Wi-Fi, citing poor connectivity in rooms. If reliable internet access is essential for your stay, it might be helpful to confirm the current status of the Wi-Fi with the hotel before arrival.
Inquire About Elevator Accessibility
Due to reported elevator malfunctions, guests with mobility concerns faced challenges. If elevator accessibility is crucial for your stay, consider contacting the hotel in advance to ensure that it is fully operational during your visit.
Consider Noise-Reducing Measures
To mitigate the impact of external noise, such as nearby truck loading activities, consider bringing noise-canceling headphones or requesting a room in a quieter location within the hotel.
Confirm Hot Water Availability
Some guests encountered issues with hot water in their rooms. Prior to booking, it may be beneficial to inquire about the reliability of hot water supply to ensure a comfortable stay.
Check for Room Cleanliness
A few guests reported cleanliness issues, including a moldy shower floor. It may be prudent to inspect the room upon arrival and promptly notify the staff of any concerns to ensure a satisfactory accommodation experience.
Evaluate Value for Money
Several guests expressed varying opinions on the hotel's value for the price paid. Before booking, consider your priorities and expectations to determine if the hotel aligns with your preferences.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | April |
Average price (weeknight) | $63 |
Average price (weekend night) | $59 |
Hotel Plaza Playa is located at Calle 20 Entre 25 y 30 in Gonzalo Guerrero, 0.5 miles from the center of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel Plaza Playa.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel Plaza Playa.
Yes, Hotel Plaza Playa offers free Wi-Fi.
Yes, Hotel Plaza Playa offers free parking.
Hotel Plaza Playa is 11.8 miles from Cozumel. Hotel Plaza Playa is 31 miles from Cancun.
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