The Reef Coco Beach is an oceanfront hotel and resort located in the heart of Playa del Carmen. This luxury resort is an all-inclusive property that caters to families visiting the Riviera Maya. Complimentary WiFi is provided in all areas of the resort, which also offers a variety of non-motorized water sports, nightly entertainment, daily activities for all ages, and a complimentary Kids Club program. There is also a lounge bar on the beach for guest enjoyment and all food and drinks are provided with the all-inclusive rate. Free parking is available at this resort.
The Reef Coco Beach resort offers a lagoon-style swimming pool with two hot tubs, a gym, and a games room with a pool table and board games. Bicycles are available for guest use and the hotel provides concierge services. There is a boutique and a jewelry shop in the resort, which offers spa services and airport transfers for a fee. The property is not wheelchair accessible and cannot guarantee first floor rooms. There are 196 guest rooms and suites at this beachfront resort.
Guest rooms offer the choice of partial ocean views, pool views, and a variety of arrangements and accommodations. All of the rooms include a private terrace or balcony, along with in-room WiFi, a flat-screen TV with premium channels, a mini fridge, plush bedding, and a modern private bathroom with deluxe amenities. Rooms also offer in-room climate control and bedside outlets for convenient device charging. The resort offers 24-hour front desk services with a full-service spa and a marina.
Things to do
Services and conveniences
Basics
Dining
Pool and spa
General
Bathroom
Outdoor
Family friendly
Media and entertainment
Accessibility and suitability
Laundry
Parking and transportation
Bedroom
Health and safety
Fitness
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered at The Reef Coco Beach Resort?
The resort offers a variety of amenities including lagoon-style swimming pool, hot tubs, gym, games room, complimentary WiFi, non-motorized water sports, nightly entertainment, daily activities for all ages, and a complimentary Kids Club program. Additionally, there is a lounge bar on the beach, concierge services, a boutique, a jewelry shop, spa services, and airport transfers available for a fee.
What are guests saying about the food at The Reef Coco Beach Resort?
Guests have mentioned that the food is good and that there are nice food options available. However, some guests have expressed concerns about the food quality, stating that it is not the best and that the lunch snacks were very unhealthy.
How is the cleanliness at The Reef Coco Beach Resort?
The resort is described as spotlessly clean and well-maintained by guests. However, some guests have mentioned concerns about the cleanliness, such as the rooms being very humid and the buffet having poor food labeling.
What are the common concerns about the customer service at The Reef Coco Beach Resort?
While many guests have praised the friendly and helpful staff, some have expressed concerns about the customer service, describing it as a disgrace and mentioning instances of rude behavior at the reception desk.
When is the best time to visit The Reef Coco Beach Resort?
The high season at the resort is in December, while the low season is in May. Visitors can expect a great location, spacious rooms, and special festive period arrangements during Christmas and New Year.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the pool or the ocean for a more enjoyable stay.
Take Advantage of the All-Inclusive Rate
Guests appreciated the all-inclusive package, which includes food and drinks, making it convenient and cost-effective.
Explore Nearby Attractions
The hotel's proximity to Mamita's Beach Club and the famous 5th Avenue provides easy access to popular attractions and dining options.
Consider Upgrading to Premium for Top Shelf Alcohol
Some guests suggested considering the premium upgrade for access to higher quality alcoholic beverages.
Check Out the On-Site Activities
Guests enjoyed the variety of activities offered, including the kids' club, pool, and beach, making it suitable for families.
Be Mindful of Sales Pitches
Several guests advised being cautious of pushy time-share sales pitches and recommended declining them if not interested.
Request a Room Away from Noisy Areas
Some guests recommended requesting rooms away from areas with loud music or potential noise disturbances for a more peaceful stay.
Keep an Eye Out for Daily Special Events
Guests appreciated special events like beach barbecues and suggested inquiring about any planned activities during their stay.
Consider Bringing Snorkeling Gear
Some guests mentioned the opportunity for snorkeling right off the beach, so bringing snorkeling gear could enhance the beach experience.
Check for Vegan Menu Options
Guests suggested that the hotel could improve by offering more vegan options on the menus or at the buffet.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | April |
Average price (weeknight) | $217 |
Average price (weekend night) | $132 |
Value for money | 7.7 |
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Distance to city center | 1.3 mi |
Nearest Airport | Cozumel |
Distance to airport | 11.7 mi |