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We found rooms very comfortable and staff very friendly and helpful
Restaurant did not open until 7am for breakfast.
Clean, bright, modern hotel and rooms with friendly staff. Car parking. Not enough customer parking on site and you can only park off site from 5.30pm till 9.30am.
Clean and comfortable Car park was tiny and had a 1/2 mile walk to/from the overflow carpark also breakfast was not included :-(
A nice hotel run by friendly and helpful staff, and in walking distance to the main shopping area. The pillows are very uncomfortable. The bed was fine.
Staff friendly , approachable, discreet. None
The whole experience was brilliant wasn't sure what to expect but succeeded these expectations
The room was set up as single though it was booked as single i.e. only one chair, had to look for extra towels etc. Breakfast was disproportionally expensive.
The hotel is very clean and of an excellent standard. It is well situated for Ipswich and the surrounding area. I stayed there for one night as I was attending a training course nearby. I would highly recommend this hotel to anyone for a similar purpose. The car park is very small but other parking is available about a three minute walk away
Massive Bed, brilliant breakfast (especially the egg chef!), well priced parking (for Brighton) Not enough power sockets in the room and the shower dripped when it was turned off.
The location so close to the City centre of Ipswich. Just 10 min. walk. There was no free WiFi in the room.
The lobby and bar area are newly furnished. The hotel was empty so we were always served immediately. We upgraded the room but it was still very basic and in need of a lick of paint. Decent shower though.
The rooms are very comfortable, but noisy due to outside traffic noise. The cooked part of the breakfast was dry and overcooked thus wasn't the money!
The staff were very friendly, although English language proved slightly difficult. On the Front Desk Notice Board it stated: Breakfast £12 but did not state per person or per Room? Whereas the other prices were per Room
the breakfast is excellent....
The inprovements in the rooms since I last stayed in a Novotel
I have stayed at this hotel before and found the staff on both occasions to be very polite and helpful. I cannot think of anything I didn't like.
Very comfortable bed. The breakfast chef was very attentive - the poached eggs were perfect! Shortage of car parking space on site. Pay & display parking available over the road. Beware traffic wardens are very vigilant(especially from 8am)
the bar closed too early.
No hassle Wedding guests seemed more important than other guests. £12 for breakfast is just too epensive. Car parking arrangement was broken on first day.
Such great value for money! Really nice and comfortable hotel with a lovely pool area. The village of Marks Tey is kind of in the middle of nowhere, but I suppose that adds to the charm.
Excellent food! The whole, very short stay. was excellemt value.
The special rate if a child is occupying a room on their own - half the normal rate, so our 14 year old son had independence at a reduced cost !! We've never found a hotel which does this before, so well done to Paten Hotels. The bar service was good value for money, and an excellent choice of food. Considering the room rates,the accommodation was very plush, and a really enjoyable experience.
We have 3 kids and the staff made sure we had interconnecting rooms, many thanks to them. The hotel needs an overhaul, it is very ugly from the outside and the furniture and fittings are getting quite tired now. Also noise from the nearby road is quite loud.
Excellent bar food and buffet breakfast. Slightly noisy being situated right by A12, but double glazing does cut out most of the traffic noise
Rooms good quality Quality of hot breakfast poor TV reception
I enjoyed my stay because the rooms were clean, comfortable and sufficient for our overnight stay. I was asked to if I wanted to order a newspaper for Sunday morning and it never arrived.No apology from staff and no reason for it not appearing. We were being picked up at 12 so decided after checkout to have a coffee in the lounge. Found staff member very flippant and unhelpful. No change available in the till.
Rooms were classically designed, very comfortable Had to keep windows closed due to traffic noise
the experience the tv did not work and a request to have it looked at was to no avail
the helpfulness of the staff n/a
The country house location. N/A
Location The barking dog in the room next door, if I had stayed more than one night this would have been a problem. The lady in the next room with the pooch was somewhat selfish. Perhaps the hotel could have advised of the local dog fanciers convention (true not sarcasm) before putting us in the room they did...
Beautiful surroundings. Peaceful. Tv could be labelled to say 'master switch by bed'. Was not obvious to start with. Final details of how to arrive (from London)by car could be improved and Borough Road is also 'Entrance to UoEssex.
Staff were polite and friendly. Paint flaking off the walls in the dining room. Bathroom badly needs work ---- rust behind taps. The bed was only 4ft 6ins wide and my wife and I are used to a larger size. When one is paying £90 per night you would expect to be nearly as comfortable as you are at home with at least a 5ft bed. Also there was only one armchair ?
Other than B&B, I did not use any facility. But good secure parking facility adjacent to the hotel was welcome.
Quiet and comfortable. No hassle. Excellent position for visit to University, Colchester and Wivenhoe.
The staff is very helpful the rooms are very dated and beds very small and not comfortable
Very helpfull staff, the room was a standard size and good for the rate and the meals were very good. the general decor of the hotel appeared well maintained and clean The TV was a bit small to watch comfortably room the bed
Conveniently located with respect to Essex University bath shower facilities just adequate; all charm destroyed; electric fireplace etc.; private anniversary celebrations left hardly any parking place and the parking is big....
Clean and well presented, no excessive fuss but just good value Nothing
The service of the staff was excellent. The position in the town was good. The unasked for free upgrade was fantastic. The resturant first class. Look forward to staying there again.
The idea of staying in such an old timbered building, however reconstructed it may be. I thought the dinner menu was not varied enough, though the quality of the cooking was pretty good.
There was a lot of mould around the bath which needs resealing
The idea was to have a break from the real world and it managed to just that for us!! It wasn't long enough!!!
Rooms were lovely Having boked into our room , we went down for dinner ,waited to be called in for the sitting , only to be told that the resturant staff did not know that were were staying ??? 20 tables empty , but we had to go back to reception to sort it out. No one said sorry !!! we were made to feel very small ! staff very snobish .
the hotel has its own charm and has very professional staff even some at a young age! parking away over the road was not secured ie gates,camera etc
The fact that the menu says 24 hours room service available but it was only true for a very limited choice of meals.
Very friendly bar staff There was no hot water in my room. This was mentioned to the receptionist who said that they were having problems. Not the answer I expected!!!
Good room,good food,attentive staff. Very enjoyable.
Very attractive and characterful hotel; comfortable and friendly; excellent service.
Secure parking, good service. Extremely expensive bar and poor presentation of drinks
We enjoyed the spa, helpful staff easy access to road system No lift in the hotel
The room was comfortable, very clean and the daily servicing was excellent. Good breakfasts, and, we enjoyed the one dinner we had during our stay. It was well presented and reasonable value for money. All the staff were very friendly, helpful, efficient. Even the taxi firm used by the hotel had drivers with the same cheerful disposition - and nice clean cars as well. Not an ideal location in relation to the Town Centre if one did not have a car. But, we did not mind getting a taxi as the drivers were so good.
The room was clean, quiet and comfortable. The swimming pool was much appreciated with the jacuzzi and steam room. Breakfast was excellent - a very wide choice. We did not appreciate having to carry our bags up stairs and down very long corridors. £15 to use the internet was too expensive just to check e-mails.
I think that the hotel could do with being refurbished. The Evening meal was very poor for the price.
Very clean, jenny on reception is top class and runs a good front desk.
Poor check in, kept waiting. Long walk to room. No lift. Evening meal returned as under cooked.
Good position and ease for getting into Ipswich. We enjoyed having the free use of swimming pool. Evening meal was mediocre and over priced. Drinks from the bar were extremely expensive
The reception staff were particularly helpful and friendly. They made us feel very welcome. Comfortable room and quiet. Good gym. No lift for reaching first floor with heavy suitcases
Breakfast buffet was very good Nothing
Staff extremely helpful. Beautiful room. Fantastic location. Left phone charge behind which 'disappeared'. This is the only negative and bascially our fault....
This was our second stay in your beautiful hotel. As a birthday surprise for my husband two years running he was ecstatic to discover of our return. The room and view was beautiful, staff faultless with polite efficiency but also very friendly. I did speak to the lovely young man who was present at our arrival and then appeared in the restaurant about how fantastic our stay had been and thanked him. I also explained how important the stay had been,partly because I wanted it to go well for my husband's birthday but also due to the sad fact that in the last 18 months I have lost both my parents and my younger brother. Experiences like this act as a real tonic. Thank you so much! Could have done with more milk sachets.
Very friendly and efficient staff , fab location and food. Another very enjoyable stay at the Salthouse - hope we can stay for longer next time.
very polite helpful staff nothing
Suffolk Grill for breakfast, powerful hot shower, comfortable bed and nice bedlinen, nice big soft towels, cleanliness, Staff attitude, spaciousness of room and bathroom, ambience of hotel in a sympathetic conversion. Lift was out of order and we were on 3rd floor, washbasin tap that is too clever to be functional (you have had to publish instructions on how to use it etched on the mirror for heaven's sake) and very, very irritating especially when you have hair gel on your hands and you're trying to turn it on to wash them...fresh towels on the 2nd day that shed fluff like i don't know what.
Very friendly staff
The location A dog in room nearby barking during the night..............
Position and direction of bedroom. No separate bar which encourages you to leave the hotel for this facility. Noisy chambermaid in the morning. Had television on/music
Very pleasent and friendly staff , very comfortable and relaxed feel to this hotel.Stayed at many but had to take time to fill review and recommendt his one.Fantastic marina setting.Would stay again.
The deco was fantastic, really gave you the wow factor when you came in from the street. I thought that replenishing your coffee tray during your stay was a very personal touch. I loved it all
Lovely hotel in nice location, staff were very helpful at all times, food good We were in a lovely room but there was a constant humming noise coming from behind the wall next to the bathroom (sounded like a pump of some sort!)This went on through the night which was very annoying.Also on last morning my pot of butter actually smelled of garlic! Obviously it had garlic in the night before but thought they should have checked this as it totally put me off my toast!
Comfortable room, spotlessly clean. Nice bar/restaurant room. Stair carpet was filthy - and seems to have been like that for a while. Breakfast was disappointing, in particular the attitude of the lady cooking / serving. We felt we were intruding on her day.
we were made very welcome right from start..all the staff were very friendly,and happy.they gave us info on places to go nearby.. nothing that we did not like..
Very friendly staff, good food, excellent value for money
Excellent hotel in fine location very enjoyable weekend. At good value.
Excellent welcome by all. Food, room and atmosphere very friendly and relaxing. We knew the area but would not eat anywhere else after first night in the restraurant. Had to wait for the Toad in the Hole, but well worth the wait. Should be a 5 Star rated country hotel. Used to be in the tourist business in Devon. Excellent standards. Only one comment. The water pressure in the shower. Experienced this in my own holiday park in Devon. Need to have a water pump installed to equal out the pressure.
All staff and food where very good and very friendly we had a very nice stay
The hotel is very nice, and also Jackie and her sister let you fill immediately like at home. This is the right place were stay after a long day of work...
Staff very helpful. Room was very clean and good value for price paid Outside area could have been cleaned and more could be done with the bar and outside areas to compete with the Crown accross the road !!!
Atmosphere created by a 15th/16th Century inn - not too sophisticated, but comfortable. Menu was limited oin second night by "off" dishes.
The lovely breakfasts Nothing
The gentleman was very helpful at reception-went out of his way to assist me.
The staff were really frendly. The breakfast had a nice variety and tasted very good N/A
After a long journey in the fog, it was lovely to have room service meal (from a well-mannered and lively steward), rest, relax and watch the rugby on tv! N/A
Very pleasant stay albeit for one night only. Quiet location which was impressive.
Helpfull staff Bathroom not really clean , specifically the bathroom floor was dirty on arrival
The welcome of the staff I was made to feel welcome in all areas, and you felt the staff enjoyed their role rather than just being at work.
Very nice breakfast. Charges for internet, it should be wireless and provided for free.
Facilities and cleanliness of hotel. Ability to hear Essex girl antics in adjoining room
room size and ease of access to colchester utd football ground(taxi £10) breakfast is a set price £13.95 alittle bit out of most peoples range
Being in the centre of town and comfortable Yes, we did not get given a parking token for the hotel car park and as a result we got a parking ticket
Staff were polite and the hotel was clean and well looked after Parking was problematic
very old world hotel in the center of the town with good parking not obvious how to get to car park
the breakfast was well cooked and plentyful room was cold not enough bedding
The position is very good actually. The room was quite big and with few good services. No welcome at the hotel. No Good Morning/Afternoon, Welcome, How are you...Very bad impression about people working there. No farewell/Thank you/Bye Bye...Nothing at all. The reception staff was very bad looking, dirty and unfriendly. No knowledge about the town and the attractions around (they are not too many so we expected much more help from the reception/concierge). .....Security in the night was really poor. the night concierge opened the door to us without asking nothing about our identity when we asked the room key...we could get any room key easily....Quite scaring!!!
Location is excellent in Colchester Cold room, bedspread with holes in it and a sheet as bedding - no duvet in sight! So a bad night's sleep
I have stayed at the George many times but because of the lack of a lift I shall be unable to do so in the future. They kindly gave me an upgrade to a suite on the 3 floor which was in accessible for me because of the steep stairs. Luckily I was able to exchange rooms with the friend who was with me, The receptionist explained (in a very friendly way) that because the building was listed they could not make too many alterations Room 205 was at the back of the Hotel overlooking the service quarters and deliveries made early in the morning proved a nuisance but once again the cost of fitting double glazing in the correct listed building style was prohibitve for the Swallow chain of Hotels - the George apologised
loud music during the weekends out of pubs and club
The setting of a really historic building in the centre of a historic town the TV didn't offer all the channels advertised; the room could have been cleaner & general decor of the hotel
Close to Town Centre Barman, refused to serve us drinks it was 11pm admittedly but we had just arrived. He then got told he had to serve residents and he huffed puffed and cursed. He also told us the Hotel did not sell cigarette's . Which they did!!! Cigarette machine near the ground floor toilets.
Value for money accommodation Food - roomservice meal was expensive and not the highest quality
It had a nice bathroom Very basic room the travel inn offers more comfort for less money
Excellent location 10 mins off the a12 in pleasant rural location. Good facilities, good sized well equipped rooms, friendly staff Restaurant a bit pricy but lounge bar meals reasonably priced and good quality.
Chef took the time to discuss my dietry needs&supplied me a lovely me. Dining rooms was good.Hotel was very busy but we were not disturbed by noise. Room outlook was over car park, not so good. Ordered papers but werre not told we had to collect from reception. Spa had products on show however when I wanted to purchase something I was told that as yet they did not have any to sell. For me mattress was a bit 'tired' fortunately had taken a travel memory foam mattress. Would recomend both the hotel and your services and hope to arrange astay via yourselves next year
Clean, friendly staff, good food and enjoyed the pool!!! Nothing. Shame about the weather but no one can do nothing about that !
Made to feel very welcome and comfortable. Wonderful setting. Just lack of toiletaries in bathroom but I did have an economy room. And would have been nice to have rack of toast brought from the kitchen at breakfast instead of having to queue for the single slow toaster (with army of hungary golfers in front of me!)
Location and hotel facilities (spa) Restaurant closed earlier than we'd have liked (9pm), but room service was excellent and the food was very good.
A fine hotel in stunning surrounings with 2 golf courses attached.All the staff were very friendly and made you feel at home immediately. No complaints
Roomy, clean, small details (quality of beds sheets etc) but above all, the marvellous staff team. Made my long business stay a real pleasure. Food good in restaurant too. Very slow room heaters, if you forget to inform the staff and get your room 'pre warmed' you may have to sit in your overcoat for 10-15 minutes until it gets going, but hey, maybe it's an environmental thing! Breakfast bit uninventive, same every day.
the staff were very helpful the room was very clean and tidy comfortable a very worthwhile stay for the price I thought the room would include breakfast as this is a must as a feature in the current climate and for he price...on the basis of this we decided to eat away from the hotel for meals as this offered the best value for money
The bathroom was small but good. Breakfast was excellent. The room was extremely small, the bed could have been more comfortable, the blanket and bedspread old and worn. Would have liked a duvet.
Compared to Sept 2010 with change of management 1. food is still excellent 2. staff hospitality and efficiency still excellent 3. It was easier this time to make booking on-line 4. a newspaper was available Compared to Sept 2010 with change of management 1. phone in room did not seem to work 2. fewer channels on tv 3. could no longer get internet in room -many people had to use laptops in bar or restaurant area instead of their room 4. water in shower not as hot 5. heating in bar/restaurant limited
room warm no soap in room room in poor state in need of update so called hot water just warm . milk in room out of date have stayed in lot better for less
Lovely period features. At ease with its natural sorroundings. Lovely watercolurs hanging on the walls. First class service. I am beginning to run out of superlatives. In all my travels in the uk and abroad, this is easily the finest hotel I have ever stayed in. The three stars do not do justice to its quality None whatsoever. I would, however, liked to have access to the internet.
Pleasant friendly staff. In bathroom a failed bulb over mirror, and the shower curtain rail was becoming unfixed. Generally the room was too hot despite turning the radiators down.--- but better that than too cold!
the food was quite good room needed updating......staff did not seem to be customer orientated
The staff were very helpful. The common areas (restaurant, bar and reception) were quite plush using the character of the place well. Breakfast was very good. No crisps at the bar! Room the room had a cheap / old feel to it. Walls were really thin, bed squeaked if you moved in it. Artex on the ceiling and the corridors smelt a bit musty
location , atmosphere , Bed covers torn grubby advertised view of river scaffolding in way we were not informed about that when we booked
Nice hotel in good location A bit expensive and noisey at night
The staff were very warm, professional and friendly. The room was very large and the bath and shower were separate which ears big points with me. The wireless internet actually worked very well. I was also able to print out some documents for free which is a very good service in this day and age! There is not much mobile reception in the hotel because it's and old building and the walls are thick. I did have reception at the desk in my room (22) and in the breakfast room so it worked out fine for me.
Lovely location.Helpful staff Heating didnt work.Room was a little tired.
Very friendly and helpful staff.
Visiting the surrounding area including the Suffolk coast
It was an impressive place to stay The bathroom was tired and would benefit some upgrading
The grounds were excellent. Hotel well maintained
large bedroom, comfortable bed No tea & coffee facilities in room, needed decorating, bath grubby, smelly room
Nice surroundings, good food, comfortable Slightly snooty staff. I didn't feel the welcome was warm. The bar in the evening was unmanned. It took nearly 15 minutes and 2 attempts to find someone to serve me .
restaurant was fantastic, service top drawer, staff very friendly and prossesional, room very large and well presented no coffee making facilities in room, food expensive
We last visited the before the re-furbishment, we were very impressed with the changes, our room was spotless, very warm and comfortable, lovely bathroom, good tea and coffee making facilities. The breakfast and evening meals were excellent, as were the staff in all areas, the gentleman who greeted us in reception deserves a special mention re parking of our car. as mentioned, car parking can be a problem as the public car park 50 mtrs from the hotel does not allow overnight parking. The hotel car park is very small there are open garaging spaces belonging to the hotel next door but are quite difficult to access.
It was snowing when we arrived but the hotel was lovely and warm and remained so throughout the weekend. The staff were lovely and the food excellent. We had been upgraded to a suite with sea view from an ordinary room with sea view. It didn't last long enough!
It was perfect totally exceeded my expectations!!!
Service and food were superb. No
Constant sound of waves breaking and sight of the ever-changing sea.
The view from restaurant was lovely and the food first class. If you arrived by car difficulty in finding parking places!
Very friendly and helpful staff, good food and super location - just feet from the sea. Comfortable restaurant and lounge areas. And they take dogs! There was nothing to dislike at all but the parking at the hotel itself is a bit tricky.
The view. The room service.
Very relaxing wiyh good food. Very poor shower in bathroom (no pressure). No lighting over bathroom mirror in bathroom for shaving/make up etc.