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Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
Location,views, facilities and beach No courtesy Room
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
excellent hotel and real value for money nothing , all is perfect
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
Facilities were brilliant, and view spectacular Nothing
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
Staff and overall eperience excellent.
Ultra Modern and stylish
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
noise from rooms upstairs or alongside, high heels on stone floor.
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
Modern style. Cleanliness. Facilities. Attention to detail. Internet is very slow
One of the finest hotels you could ever stay in. This is truly a 'must do before die' experience. The staff were faultless from arrival to departure. The food in the dining room would be the best available in Portugal!! And the breakfast is without doubt the finest of any restaurant in the world.A New benchmark has been sent. You could not fault this hotel, the staff, the food. A Magnificent experience which I hope to repeat. Nothing
Very nice location away, yet close, from the city center (if you have a car) and wonderful beach.
Excellent in every way, this is a very fine hotel indeed If I had to find something then the quality of the lunch in the bar could be improved but that is being really fussy!
The location, 2 minutes from the beach.
The beds were comfortable and the quality of the bed linen was very good. A small detail but the hot food at the buffet breakfast was not hot.
The hotel staff is very professional e provides excellent service
I liked the room, it was huge with a nice balconi. The view was excellent as well. The room service system, the cleanness of the dishes and glasses. we were cheated in several things. Valet made an Accedent in our car and even didn't apologize.
Modern but well designed.Excellent spa.Roomy bedrooms and great shower. Breakfast buffet not well maintained.
View and location excellent, grounds and pools lovely. Simple things like a bin in the room were missing, while the whole ambience suggested hgh standards the atmosphere lacked warmth.
It was a lovely hotel that is one of the best hotels i have ever stayed at. The rooms are beautiful and would love to go back again.
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
Breakfast Spa and Staff.
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
Room was excellent. Location quiet but accessible. Front desk staff were not great and when asked to recommend a restaurant, unhelpful. All other service staff were excellent.
Beautiful location with access to lovely beach.Remote enough to feel away from the raz a matazz.Massage was super. The food was less than ordinary at extraordinary price
the two bedrooned suite was spacious andvery quiet pool was being mended spa dirty however gave us free half board while pol out of action.
Great location on top of the cliffs. Quiet setting. The kitchen was void of any equipment upon arrival. We had to ask for every knife, spoon, plate etc. The lighting in the apartment especially in the living room is poor.
The rooms were great, facilities fantastic as was the location The restaurant was very poor and expensive, we complained and noone seemed to care. They also need to at least rent plates, cups, kettle, etc in the kitchen as what is the point of having one if it is empty?
We enjoyed the quiet, the landscape, and the little cove beach, also the availability of good places to eat. breakfast was good, but dinner was not.
the location is great, the area is very quiet, close to the sea.The staff is very nice and friendly. the rooms are 5 stars standard The pool is too cold, should be heated, also the jacuzzi is not warn enough.The food at the restaurant is awful and overpriced. the breakfast is ok.
Restaurant food at lunch and dinner was poor and very over priced.
Beautiful Views No
It has a lovely position facing due south so that the one is in full sun every day. The spa, with gym, indoor swimming pool, jacuzzi, sauna, steam room, 4 different hot & cold shower jets (tropical, side, rain & mist) and a relaxing water bed room was the best that we encountered. Accommodation, food and service were superb. All in all a great relaxing holiday and the added bonus of lovely weather in mid November. One cannot stay there without a car and there is a nasty 2km drive on a windy single track road down to the hotel. It could be a bit hairy as there were a few sharp bends and occasionally a herd of goats to negotiate! However once one arrived it was wonderful.
A peaceful retreat with plenty of places not to do anything...... restaurant choices on site were limited
The Vilalara is the most beautiful relaxing , peaceful and magical place I have ever stayed at. The staff are exceptional , the location is unimaginable and the peace and quiet is a tonic for life. I will visit the Vilalara many more times in the future without doubt. We have traveled extensively but this has got the be the top of our list for summer vacation. We hereby thank all the staff at Vilalara for a wonderful stay. there truly is nothing to dislike
Comfort and quietness. Should have towel service at beach
marvellous place! excellent dinner. Not so good service for price and quality of food. Improvement is needed in staff. We ordered a glass of "Morgado de Ste Catherine" and another wine was served with no explanation.
Excellent hotel in beautiful gardens, very nice staff, perfect for a resting family holiday. High standart new rooms. We were there a couple of years ago and will return for sure in the future! The Spa is wonderful. Only quite expensive. More attention should be given to room cleaning for this luxury hotel
Spacious room, fully carpeted, well furnished; low rise accommodation; beautiful gardens and cliff top location. Daily change of complimentary pool towels. Restaurant prices are much too high.
Wonderful grounds everything on site
Superb location, great facilties and very friendly staff
The resort is fascinating with breathtaking views of the beach. The view overlooking the pool is spectacular. The hotel has its own private beach which is beautiful. The hotel is landscaped very well with beautiful plants and flowers. The rooms are big and spacious, and the staff is very courteous. Would certainly recommend the hotel to anyone considering visiting Faro. The hotel should have had a tea/ coffe maker in the room. For the price you charge, this is an expectation. To call for room service costs 5 euro per person which normally other similar resorts worldwide do not chanrge
We were impressed with the staff who were very friendly and helpful. They have a lot of repeat clientele for that reason The Hotel has a few restaurants to choose from so you can choose to dine in any one of them. We liked Arte Nautica as it is on the beach in Armacao de Pera - stunning location and brilliant fish, or you can have a snack The location isnt so great as it is out of town. If you are not mobile you will need to hire a car or take a taxi which are cheap and plentiful. The staff seemed to push their very expensive New Year dinner and there wasnt much choice. to dine elsewhere. They also naughtily put the costs of two New Years dinner on our bill when we hadnt even booked or attended the event which goes to show that behind the staff smiles there is the pound signs motive to make as much money as possible from their guests! We were not convinced the hospitality was genuine for that reason especially when the staff all repeated the same sentence - is there anything we can do for you. It seemed they attended a management school and were taught to say that
Well kept hotel and equally smart guests. Excellent food & beverage. Interior decor style needs updating.
In addition to the above, I liked the peace & tranquility & space in general, in particular the spacious grounds, gardens etc. I was disappointed with the quality of furniture on my balcony given the fact that I observed furniture of quality in similar suites where I was based, furniture on my balcony was that of a 1 or 2 star Hotel, I have already indicated my disaproval on the personal questionaire at the Hotel, I would at some stage like a report directly to me regarding the unsuitable furniture on my balcony, I stayed in 7 Oasis Parc at the Hotel.
The variety of facilities, the high standard, the staff, and the wonderful gardens. Beds could be better. Do not like two singles pushed together to make a double or king. Need better beds.
Everything was brilliant,with the exception of below. Food was not up to a good standard, but was not overpriced.
excellent service by staff, beautiful grounds, private beach & overall pleasant ambience. Good buffet breakfast Forget the bar snacks - both too expensive and very poorly prepared. The main restaurant was acceptable - just. The food was OK but not exceptional however the prices were very high. You can easily find a better dining experience outside the hotel so only go to this restaurant if you really don't want to leave the hotel surroundings.
hotel was of a very high standard and we were very well treated by the staff. not really
Variety of restaurants, quality of food, amazing beach with beds and professional level of SPA. Servants in the restaurants expressed quite strong dissatisfaction if the tips were less than 10 %.
friendleness of staff efficency of service
The location is excellent, so easy to walk to all the restaurants and bars. The food and drink in the hotel were very resaonably priced. There was loads of space round the pool and even though the hotel was very full I had no trouble getting a sun lounger. Definitely going back for another weekend! The bathroom was in need of a refit but this did not affect my stay.
Proximity to Carvoiero. Relaxed atmospher. Nothing to dislike.
view was great location to town good refrigerator in room although the temperature was too high view from bar was extraordinary slow check in didn,t get set aside group room rate OK room view no lock in safe kleenex empty several days slow!! service in restaurant low quality food horrible bed and worse pillows front of bath tub was fiber board charged for ice very poor lighting in room air conditioning never got to set temperature even after being on 24 hours
The weather,beaches, local restaurants. Rooms slightly outdated, entertainment likewise.
the hotel was busy but it was still a nice quite place to relax and take it easy, and the view from the bar is fantastic. the hotel rooms could do with a bit of a makeover and for what you pay to stay there i don't think you should have to pay for the safe in your room.
Everything was on pointe... I enjoyed my stay there.. definitely will choose this hotel again... thanks for the great experience. The location, view was excellent, was a clean hotel, very helpful stuff. Thanks to Helena for booking my ticket...
This is a very nice place, excellent location for beaches, shops, restaurants etc. The staff are super friendly and always anxious to please.
Location is outstanding, particularly as we had a sea view. Very relaxing atmosphere aimed at the maturer holiday maker or those seeking a bit of peace and quiet or with families who are well behaved...
comfort and friendliness no
Everything was delightful. Scenery magnificent. Nice walking trail, beautiful pool. Facility offered extras if wanted like ping pong table, video games.
Sea views; swimming pool; reception and resteraunt staff No, could not fault it
The Monte Santo resort had only been open for one week prior to our visit so was still experiencing "start up" issues. However, this in no way spoilt our enjoyment of the holiday. Staff were very accommodating and informative. Service under the circumstances was excellent.
I loved the quality and design/layout of the apartment and resort itself and could easily have moved in and stayed there!!! The staff were delightful too. I would have liked more equipment in the gym - a cross trainer, would be good.
Wonderful resort, very luxurious.
The quietness We are sure it will be nice but it was so deserted it was like being on a desert island.
Everything was of an excellent standard. A great place for families.
new and beautifully appointed Heating hard to understand . It would have been nice if there had been some tea/coffee sachets available and some detergent for the dishwasher
The resort itself was lovely. The apartments and poolside were well kept and beautiful. Our fridge, iron and central control system did not work
Service and comfort. Good breakfast. Location too far from the beach. Rental car required.
Dining in the resort was excellent. The indoor and outdoor pools were also very enjoyable. Nothing
the view to ocean and the wonderful room nothing, all o.k.
The proximty of the beach and the service from the front of house staff The Bed was very uncomftable
The staff was very helpful. They did their very best to solve a problem that came up during our stay and did a great job! Not really.
Cliff top location, spacious public rooms, very friendly staff, well equipped kitchenette in room, good sized bathroom. Breakfast and dinner buffets both good variety and quality. Restaurant service excellent. Parking is extremely limited. Bathroom amenities were rather sparse. Price of dinner buffet higher than usual in our experience of 4 star hotels.
Good and comfortable hotel, nice room, excellent pools (one of the best inside pools ever seen), very well located in a quiet area, very close to the beach. Although the chairs and umbrellas around the pool are not enough when the hotel is fully loaded, there still are a considerable number of them to be used by the guests within a very large area of grass over the sea! The hotel staff was amazing, very friendly and helpful at all times, but I would like to make a note around Marisa Costa (Pestana's Vacation Club) which was unsurpassed with us and especially with our baby, making everything for us to feel comfortable and welcome at the hotel. Between 19h30 and 21h00 the showers have a significant loss of pressure making every bath in this period a negative experience. Although parking is free to guests, they could control it better, as some guests tend to feel that their cars occupy more than one place. Breakfast was good but they failed inexplicably in terms of variety of fruit, bread and (during August week) clean dishes and coffee mugs. For a family hotel they could already have a dvd player in each room!
Lovely big,clean and comfortable room. Breakfast was excellent! It was noisy at night but that was possibly because it was during school holiday time and there were lots of children and also maybe the floor we were on?
Hotel has a great location with easy access to Golf and beaches. The amenities are plentiful and of a high quality. Indoor and outdoor pools with a small fitness center and Jacuzzi and Sauna. Breakfast Buffet is good. The price of Internet service needs to be more competitive ..too high.The Fitness center needs more equipment.
Everything was exellent!staff was very friendly with kids,very helpful!the atmosphere is great!location and views are fantastic!would like to come back again!
breckast was very good,nice staff,close to the beach
the location was outstanding
We got a suite instead of the booked room, which was a nice surprise.
It's surprising to find such a relaxed place in this busy part of the Algarve! Airco was really missing in Alvagar I.
The pools, restaurants were great the entertainment was good, had fun the fact that there was no air conditioning, and if we opened the windows or doors the bugs would go in.
We enjoy the privacy and quiteness of Alfagar and yet the resort is set in a beautiful garden with convenient access to such a lovely beach. Cleanliness is excellent and staff are very pleasant. This was our third visit. Hot water for washing and cooking was in very short supply for half the time we were there.
Appartment,swimming pool,facilities for the kids. Nothing to complain.
The weather! apart from that the location was lovely and the complex was spacious, beautifully landscaped, and provided for all needs on-site. The fact that our stay was off-peak time was also a bonus in terms of tranquillity away from noise and crowds. It was interesting to see that a few previous criticisms/comments from guests had been noted and the requisite improvements made.
friendly staff very cold and only small heater with no effect
The best place to stay for holiday in Albufeiro. Very nice place with view to ocean, new rooms, apartment has a coffee machine, microwave, oven and many other comfortable things. Cleaners could remove debris on a daily basis, and change the towels, which did not have time to dry.
The maid service and reception staff were brilliant and issues were dealt with straight away, everything was clean Building work at back of our apartment started every morning and 7.30am, we feel we could have been told about this. The stray dogs barking constantly during the night made this the perfect hotel for insomnia
The children loved all the different pools - especially the one with the slides and water jets. We went in quiet season and found it very laid back and relaxing. Short walk down steps to beach and 20 min stroll to main strip of restaurants cheap taxi back.
Everything we needed for a perfect holiday with three small kids was close by. Good beach, good swimming pool with slides, playground, well stocked supermarket and good take aways from the restaurant. While we were there we got new pillows, a new garden table, new pans and a new large flat screen tv. Everybode from staff and house keeping was very friendly. The bathrooms do not have the same standard as the rest of the apartment, When we ordered a taxi via reception to get back to the airport we had a delay of 50 minutes. The staff did not manage it properly and we almost missed our flight.
The appartments are very big. All the rooms are spacious and there's a big independent kitchen very well furnished (unlike other appartements of Albufeira area including upper range 4* resorts). The terraces are spacious and nicely oriented so you won´t feel bothered by neighbours. We liked the spa facilities, the covered swiming-poll and the fitness center (both facilities included in the price, unlike other resorts). The gardens are beautiful too. Last but not least, we loved the kids club (even for small children). It's perfect for parents who want to leave their children for a couple of hours (or even more). We visited other resorts in the area and we definitely would stay in Balaia Golf Village. The restaurant staff is very unpleasant, which is a pity because the food is delicious and very elaborated (almost "chic"). Avoid the appartments close to the main noisy road!!! The appartments have nice chimneys but most of them are useless. The appartments smell like humidity.
the friendly and efficient staff made our stay pleasant in a lovely setting no complaints except the water in the outside pools was very cold
home life environment,kitchen.bathroom and to go outside and see plants and flowers just made my day!! I have a hard time using the stove....
good location. well centralised. would suit anyone on a budget. quiet area and not too far from restaurants and beach.
Swimming pools were good (indoor was heated but we stayed outside). Proximity to beach good too. Golf course was cute but not challenging. Rates for tennis were unreasonable and the courts were not used. Also they stated that every room had a great view. Not so for us but we didn't really care.
We enjoyed the overall ambience,the attractive gardens,swimming pools,cleaniness and tranquil atmosphere.
The small distance from apartment to pool. Too far from beach.
All the facilities.
An excellent resort No everything was fine
the location was central facilites were good
very clean, nice design, fantastic location
The hotel is a very relaxing place where my young 3 year old son was made very welcome. The pools are beautiful and the gardens are great. Staff in the beach resteraunt were quite rude.
enjoyed everything from the hotel itself to the wonderful staff who work there. there isn't one thing I would change. a most enjoyable break.
Spacious accommodation in the suite with plenty of cupboard space, nice outlook at the rear over the rooftops to the sea. Quirky decor. Kitchen facilities in suite but only two tea bags, no coffee or milk available. Chairs on balcony and in dining room unusual and uncomfortable. Charged for using internet.
Peace and quiet the first few days the staff were very obliging. The noise from the pool, indoor pool was out for maintenance lots of children running!!! About during breakfast and dinner. there was nothing to do after dinner no entertainment unless you went into town, just sport on the T.V. in bar.
The quality of the hotel was outstanding and the staff were very friendly The indoor pool, although the three outdoor pools make up for it
A very modern hotel, quality fixtures and fittings, spacious public rooms. Our room (deluxe suite) was extremely spacious and comfortable. Complimentary safe in room. Kitchenette with kettle provided. No child-proof breakfast room, as in some 5 star hotels! No buffet dinner.
Luxury hotel, a wonderful staff The rooms overlook the road. It was noisy
It offered comfort and space and cleanliness and the staff were pleasant and helpful. Food at the beach resturant needs looking into. However, there needs to be some improvement regarding the pool seating arrangements as there were a number of unhappy guests who put towels on the beds only to return to find someone occupying them. As a family we only took sunbeds when we were acctually using them and it was somewhat annoying when people who had reserved the beds before 10.00am only to return at 4.00pm. There were clearly not en
The staff and cleaniness were excellent. The sofa bed is not suitable for an adult and we were three adults sharing
Complex had good location to all amenities, far away enough from nightlife but close enough to walk. Entertainment in hotel could be improved, quite a long walk to beach
Got the pool view that was asked for when booking,only 10 minutes from the strip,cheap and cheerful plesent stay Towels only changed every 4 days,and bed sheets only once a week Race for sunbeds which had no cushions, very hard on back
Location is good and pool big but needed to be cleaned more. Nice place for money paid. Hotel charged for bus from airport even though bus never turned up. No doulbe beds, two singles pushed together. Pool should be kept cleaner.
Near to good bars and Restaurants, but not to near so the hotel is not noisy. Beach is not to near, but not so far that it would make you unhappy Internet could be cheaper or free if you have your own laptop.
Good hotel if you want to enjoy the Portugese sun and swim in the pool. There were quite some noisy hotel guests (night disturbance, loud discussions at pool side)
The rooms were very clean. The staff were very helpful. Very big outdoor swimming pool and very small in door pool. Very close to the Montechoro strip with plenty of shops, bars and restaurants. Nothing
it was close to the shops and bars, it had a lovely swimming pool and nice gardens the extra beds in the apartment were not very good
Pleasant hotel and staff. Very good value and good facilities. Would return. One noisy guest at 2.30 am. just only once.
Room was modernly decorated and very clean. Staff were friendly enough. Nice swimming area. Good value for money. Swimming pool was so cold
location and services of aparthotel. didn't like studio room, transferred to a 1 bed apartment
Good standard room, great views, good vfm
Cleanliness, size, location and pool area I was surprised that there were no waitresses at the pool area to take drink orders. The prices of drinks were also extremely expensive...
The pool, the place: is near beach and fun (strip), but quiet and has relaxing view. Just didn't use my car for 5 days because everything was very close. The studios and T1 apartments didn't have couple beds (the ones given to me), ar conditioned in studio where noisy but good in T1.
The facilities were excellent Additional payment for use of pool and gym
Great rooms plenty of room. Didn't like the fact that you have to pay to use the fitness facilities and indoor pool.