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One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
The staff were incredibly helpful and friendly That we couldn't stay longer
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
check in and out convenience. Movies extremely expensive.
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Everything was great Everything was good all people there are helpful
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Andy the concierge took care of us like an old friend.
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Amazing views, great service and great bar
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
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This guest did not leave comments about this hotel.
An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
First class in every way!
Great location for me.
This guest did not leave comments about this hotel.
Great service without being intrusive.
This guest did not leave comments about this hotel.
No refrigerator to store my perishable snacks and water.
This guest did not leave comments about this hotel.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
This hotel is very cute and affordable. It's close to Stanford, has a nice little pool, and beautiful landscaping. It's very clean, up to date, has a great overhead shower, and the bed was super comfy. The deli next door is great too! I would definitely recommend this to someone going down to Palo Alto. We considered staying in a big name hotel for more money, but opted for this place because it had more character, free parking, and was closer to the school. I'm so glad we did!
it was only overnight
Spacious room. Comfortable beds. Beautiful, peaceful grounds. Heated pool in a beautiful garden setting.
Peaceful and quiet and beautiful setting. Perfect for a visit with our grown children!
A good hotel with a nice little pool. Friendly staff.
Close to Stanford campus where we were attending an event/ A bit hard to get in and out of parking lot.
Clean, accessible, convenient to everything, quite rooms, fridge in room, plenty of parking. Nothing. No complaints.
My family enjoyed the lush landscaping surrounding the grounds. It added to the ambiance and the rooms (w/ robes and refrigerators) were very nice.
Early check-in allowed at 1:30 pm and noon check-out. Free wifi. Room was sensibly and tastefully appointed including ergonomic chair and bed. Next to El Camino and yet a nice natural setting. TV basically did not have digital channels or I could not find them. Maids banged on the door real loud.
Location Lights were extremely dim and I had to buy 100 watt light bulbs so I could read the paper
all rooms are smoke free
The nightly rate was reasonable. We decided to stay here because it was so close to San Francisco. We had a good experience with crowne Plaza. I recommend it..
The staff was extremely nice and professional. I felt so welcomed. Clean hotel!!! I would definitely come back.
It's very clean! I would definitely recommend others to stay here. What I didn't like was that the Restroom Door is See-through.
very nice hotel, comfortable, very clean,the staff was helpful, good location, free internet
Good onsite breakfast buffet. I wasn't a huge fan of a first floor room with motel-style hallway windows so that was a little uncomfortable but in the end it was still quiet and didn't seem to cause any issues.
We booked on points and were upgraded to a Cabaña suite. A huge space with a balcony overlooking a plaza with a gorgeous tree.
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
The staff were very helpful and the room immaculate.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
Loved it! So cool to have the koi ponds in between the rooms! So cute!
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Everything...happy hour; great breakfast No light switches near the bed
Awesome selection of breakfast food and nice outdoor area with a pool table!
Rooms are very well kept and the beds very comfortable. Clean, spacious bathroom. Breakfast was included, not a ton of options, but tasty. There was also a happy hour on one of the nights we were there, which was surprising and very nice after a long day of driving. Facilities a little outdated, you can tell that the hotel is not new. Rooms are a little dark. Very slow elevator.
Comfortable, clean double queen room with separate sitting room Large screen TV in both rooms 2 sinks, large bathroom Fully stocked & locked beverage fridge & basket of snacks Decent complimentary breakfast Excellent location & why access Decent price; booked through KAYAK.com Hot tub/pool - large, clean & fun. Although closing is documented as 10pm, we were very quiet and the hotel staff did not bother us...we stayed in hot tub till 11pm. Major issue: HOUSEKEEPING DID NOT CLEAN MY ROOM. I had organized the room specifically to help housekeeping do an efficient job and needed all new towels and stuff...but returned at 6pm to a (still) dirty room. Called front desk (housekeeping closed by then) and they brought up 2 towels and new soap. You know, "I'm sorry" just doesn't cut it. Refused to let me have a couple of snacks for free as compensation. Pretty 'cheap.' Bad customer satisfaction handling. Pool/hot tub should close at 11pm, not 10.
Extremely well treated by front desk. Lovely complimentary breakfast. Rooms extremely comfortable. Bed, pillows cleanliness. Walking outside to get to elevator. Minor inconvenience.
The pool area is absolutely beautiful and my double room was quite spacious and comfortable. They really do well with the little things. The location was very central to my business reason for staying.
Happy Hour, large room, relatively good wireless internet, better than average breakfast, comfortable bed. Phone didn't work, no easily accessible bedside lamp, carpet could be replaced.
Very nice hotel in a great area. For the gym they are affiliated with the YMCA which was amazing. Will definitely stay here again
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
great breakfast and friendly staff
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
Nice beds - All the usual stuff you get with a Sheraton. Nice pool. Great chill out area around the pool. I got a room overlooking the railway. I was told the trains stopped at 11pm - They don'T. Still, good sound proffing helps. You can also hear the other rooms bathroom activities. Alo be aware of the $10 a day parking charge. Crazy as the people who visited me got a stamp from the hotel and paid nothing!
Large room, nice bed. Low water pressure, not value for money. Old facilities, currently undeconstruction for remodeling.
The surrounding and pool were amazing. Shower in the room was the best after a long night. Do not get room service, food was burnt and not good and extremely expensive.
Comfort and Location. Someone to carry my luggage, and need to pay room internet.
Early checking was great. Good bed. Good shower. Close to transport and shopping! Very noisy rooms. You can hear every toilet flush, shower and tap in all rooms above, below and beside yours! Not great when trying to sleep.
cleanness and room service some rooms too noisy
Thank you for the free Wi-Fi since I was only staying one night. That helped me prepare for my interview day in Palo Alto. I also appreciated being on the top floor so it was quiet and easy to fall asleep. Thanks to the check-out staff for the complimentary bottled water; it helped me arrive at my interview alert and with a clear voice.
We liked : Vicinity to the University, the clean room, the prompt service when we asked for an additional towel. We didn't liked the breakfast at the hotel. The coffee was "cold" at every refill. The menu "a la carte" was poor and way too expensive!
close vicinity to downtown Palo Alto and friendly staff. Not many other full service hotels around that are sub-$300. loud heaters, weird/dated setup of rooms, loud CalTrain station directly behind hotel.
all was wonderful.
Bed was very comfortable. Bathrooms need remodeling. The cost per night is ridiculous. The TV reception often disappeared for a few moments. The train noise was still quite loud even with the double windows.
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Good breakfast, nice room, good location for us.
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
There are great people working at Wild Palms Hotel!
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
Nice failities Needs a hot tub/pool
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Service is outstanding; friendly and very attentive. nothing
The beds are the reason I stay here
Comfortable and gracious Coffe in am really sucked, way to weak and cool
Helpful staff, clean, elegant, comfortable, but not too pretentious Train noise, but proximity to train is a pro.
confort and clean rooms, new facilitation and fancy design, not quite near to Stanford yard but fair if you dirve. Worth of money.
Friendly staff, wonderful location, and good food made for a very pleasurable stay. Also there was a nice pool. Wish the hot tub was working!
The training and courtesy of the staff, very comfortable bed and a relaxed atmosphere. All staff are simply delightful. The train track behind the hotel.
nice semi luxury
service, size of room, accommodation generally, quality of the food, pool and gym, general ambiance
Everyone was so friendly and the hotel was clean and very pretty. Our room was great and we received a complimentary upgrade. Nothing! Having to leave :)
Everything was first class. Staff, finish, food, amenities, attention to detail, all were above expectations. N/A
Well maintained nice hotel Music or other noises from outside could be heard inside a room during night.
Ocean view room is beautiful and relaxing. Bed is very comfortable. I could hear people talking on the hall way very clearly. Door closing feature can be improved so that it won't have a loud closing sound. I was surprised the cleaning lady came before the day of checking out. I brought a personal wine glass and put it on the table. The cleaning lady accidentally took it away. I mentioned to them but with no luck to get it back. That is to say, the management need improvements.
Lovely, friendly staff...beautiful grounds and facility. Its our "special place" to sneak off to. Nothing!
Breakfast Buffet was very convenient especially for families Small bathrooms
Super nice room. Very friendly staff Entire hotel was full of kids...baseball league
The free breakfast is great every time we stay here. The rooms are big, location is perfect, and the bartenders make good drinks. The bar closed too early for us. We went back around 10 pm after the Sharks game and it was already all closed up on a Saturday night.
Loved how nice the staff was from the initial entrance of the hotel. The room was lovely and very clean. Bathtub not very big for the suite. But that's out of their control.
Very friendly staff, suites with 2 flat screen tv's, immaculate rooms, nice linens and toiletries. GREAT COMPLIMENTARY BREAKFAST!!
Very comfortable. I wanted to stay longer.
I liked the drink coupon. The service was great . Our room was very nice and clean. There was too many kids around . The pool was kinda of tiny and dirty. I saw dead fly and a bandaid so I didn't get in the pool.
Good breakfast and the room was nice for a short stay. The lobby and common areas were very nice. Front desk staff was very nice, fast, and efficient. Room was rough around the edges. Traffic sounds from the highway were very loud in the room. The bathroom needed some repairs - the shower was nearly impossible to turn on the valve was so stiff. Bar staff was slow and rude.
Great amenities with pool/workout room/ and arcade, clean, and spacious rooms Room had a little of a smoke smell and I'd pass on the bar area.
The rooms are nice Smelt like smoke on the 5th floor. Not a lot but too much!
Staff was excellent. Breakfast was very nice. Room and bath look worn and dated. Linens were worn and had holes.
Beautiful hotel. Nice garden patio area where room looked on to. Food quality was below average. The 28$ filet mignon was tasty , but only half inch thick. The "baked" potatoe was steamed in a warming tray. The breakfast buffet was not worth the price, and sub par. Potatoes were hard and tasteless, pancakes were hard. Actually had better, and more choice, at free buffet with Best Western Plus. No restaraunts or meeting spots to watch games or get snacks on weekends, or afternoons
We had a wonderful night here with our kiddos for a little "staycation." We live in San Jose and wanted to get away for a night befor using our Great America passes. The room was nice and clean the beds were comfy and the pool and jacuzzi were AWESOME! Very nice. My hubby was a bit bummed that there was no continental breakfast.
Price & location; room was nice.
It was functional and my room was fairly large It was considerably overpriced for the value. The hotel looked and felt like a lower middle market hotel, not up to the brand standard or the price.
The shuttle to the convention center was good. I was in a room in the back of the hotel with no elevator. They charged me for breakfast while others were given breakfast free. The breakfast wasn't a great one and had very little choice other then scrambled eggs and a few other things. The shuttle to the convention center was unavailable after 10:30. My whole point of getting a hotel was so I didn't have to drive and to avoid parking. The staff was not very helpful.
Windows open 5 inches for fresh air, large tv, elevator was quick Breakfast was barely passable, staff was nice but did not care, bookings.com does include breakfast even when you pay for it, bar food was not presented well and it was not tasty, pillows were terrible
Clean, modern spacious rooms. Paid Wi-fi access with high priced rooms did not make sense. Hot water for showers was not hot,
It was easy to find, clean, quite, and friendly Nothing
The location is convenient and the price reasonable This is an odd and aging facility that is absolutely filthy
The room itself was great! It was definitely a sight for sore eyes when we checked in late into the night. But the staff were pleasant and cheerful. I'd book again hands down. Thanks for the stay!