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The staff were incredibly helpful and friendly That we couldn't stay longer
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
check in and out convenience. Movies extremely expensive.
Andy the concierge took care of us like an old friend.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Everything was great Everything was good all people there are helpful
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
Amazing views, great service and great bar
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No refrigerator to store my perishable snacks and water.
Great service without being intrusive.
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An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
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Great location for me.
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First class in every way!
Clean, accessible, convenient to everything, quite rooms, fridge in room, plenty of parking. Nothing. No complaints.
Spacious room. Comfortable beds. Beautiful, peaceful grounds. Heated pool in a beautiful garden setting.
Peaceful and quiet and beautiful setting. Perfect for a visit with our grown children!
all rooms are smoke free
A good hotel with a nice little pool. Friendly staff.
Close to Stanford campus where we were attending an event/ A bit hard to get in and out of parking lot.
This hotel is very cute and affordable. It's close to Stanford, has a nice little pool, and beautiful landscaping. It's very clean, up to date, has a great overhead shower, and the bed was super comfy. The deli next door is great too! I would definitely recommend this to someone going down to Palo Alto. We considered staying in a big name hotel for more money, but opted for this place because it had more character, free parking, and was closer to the school. I'm so glad we did!
Early check-in allowed at 1:30 pm and noon check-out. Free wifi. Room was sensibly and tastefully appointed including ergonomic chair and bed. Next to El Camino and yet a nice natural setting. TV basically did not have digital channels or I could not find them. Maids banged on the door real loud.
it was only overnight
My family enjoyed the lush landscaping surrounding the grounds. It added to the ambiance and the rooms (w/ robes and refrigerators) were very nice.
Location Lights were extremely dim and I had to buy 100 watt light bulbs so I could read the paper
very nice hotel, comfortable, very clean,the staff was helpful, good location, free internet
Good onsite breakfast buffet. I wasn't a huge fan of a first floor room with motel-style hallway windows so that was a little uncomfortable but in the end it was still quiet and didn't seem to cause any issues.
The staff was extremely nice and professional. I felt so welcomed. Clean hotel!!! I would definitely come back.
We booked on points and were upgraded to a Cabaña suite. A huge space with a balcony overlooking a plaza with a gorgeous tree.
It's very clean! I would definitely recommend others to stay here. What I didn't like was that the Restroom Door is See-through.
The nightly rate was reasonable. We decided to stay here because it was so close to San Francisco. We had a good experience with crowne Plaza. I recommend it..
Loved it! So cool to have the koi ponds in between the rooms! So cute!
The staff were very helpful and the room immaculate.
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
great breakfast and friendly staff
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Good breakfast, nice room, good location for us.
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
There are great people working at Wild Palms Hotel!
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Comfort and Location. Someone to carry my luggage, and need to pay room internet.
Large room, nice bed. Low water pressure, not value for money. Old facilities, currently undeconstruction for remodeling.
Bed was very comfortable. Bathrooms need remodeling. The cost per night is ridiculous. The TV reception often disappeared for a few moments. The train noise was still quite loud even with the double windows.
Nice beds - All the usual stuff you get with a Sheraton. Nice pool. Great chill out area around the pool. I got a room overlooking the railway. I was told the trains stopped at 11pm - They don'T. Still, good sound proffing helps. You can also hear the other rooms bathroom activities. Alo be aware of the $10 a day parking charge. Crazy as the people who visited me got a stamp from the hotel and paid nothing!
Thank you for the free Wi-Fi since I was only staying one night. That helped me prepare for my interview day in Palo Alto. I also appreciated being on the top floor so it was quiet and easy to fall asleep. Thanks to the check-out staff for the complimentary bottled water; it helped me arrive at my interview alert and with a clear voice.
The surrounding and pool were amazing. Shower in the room was the best after a long night. Do not get room service, food was burnt and not good and extremely expensive.
all was wonderful.
We liked : Vicinity to the University, the clean room, the prompt service when we asked for an additional towel. We didn't liked the breakfast at the hotel. The coffee was "cold" at every refill. The menu "a la carte" was poor and way too expensive!
cleanness and room service some rooms too noisy
Early checking was great. Good bed. Good shower. Close to transport and shopping! Very noisy rooms. You can hear every toilet flush, shower and tap in all rooms above, below and beside yours! Not great when trying to sleep.
close vicinity to downtown Palo Alto and friendly staff. Not many other full service hotels around that are sub-$300. loud heaters, weird/dated setup of rooms, loud CalTrain station directly behind hotel.
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
Nice failities Needs a hot tub/pool
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Helpful staff, clean, elegant, comfortable, but not too pretentious Train noise, but proximity to train is a pro.
service, size of room, accommodation generally, quality of the food, pool and gym, general ambiance
The beds are the reason I stay here
confort and clean rooms, new facilitation and fancy design, not quite near to Stanford yard but fair if you dirve. Worth of money.
The training and courtesy of the staff, very comfortable bed and a relaxed atmosphere. All staff are simply delightful. The train track behind the hotel.
Service is outstanding; friendly and very attentive. nothing
Comfortable and gracious Coffe in am really sucked, way to weak and cool
nice semi luxury
Everyone was so friendly and the hotel was clean and very pretty. Our room was great and we received a complimentary upgrade. Nothing! Having to leave :)
Well maintained nice hotel Music or other noises from outside could be heard inside a room during night.
Everything was first class. Staff, finish, food, amenities, attention to detail, all were above expectations. N/A
Friendly staff, wonderful location, and good food made for a very pleasurable stay. Also there was a nice pool. Wish the hot tub was working!
Lovely, friendly staff...beautiful grounds and facility. Its our "special place" to sneak off to. Nothing!
Ocean view room is beautiful and relaxing. Bed is very comfortable. I could hear people talking on the hall way very clearly. Door closing feature can be improved so that it won't have a loud closing sound. I was surprised the cleaning lady came before the day of checking out. I brought a personal wine glass and put it on the table. The cleaning lady accidentally took it away. I mentioned to them but with no luck to get it back. That is to say, the management need improvements.
Very quiet, nice breakfast, large room. Our room was just steps from the lobby despite apparent low occupancy for the holiday weekend. The room was missing a few amenities - hair dryer, hand towels, tv list, any kind of directory about the hotel.
Service was terrible. Rachel the hotel manager was a nightmare to work with. Contacted main manager and never received any follow up
Breakfast had a nice variety with a waffle maker and omelet bar. Happy hour is a great break and a nice touch. The front desk staff were nice and the room was well made. WiFi was reliable and quick. Parking was included.
The stay overall was great. Clean, big room, & bathroom. They even provided some good channels on direct tv to watch while staying which is a bonus. While checking in, receptionist was not friendly and did not go into detail of why I was getting charged 200 deposit.
Nice hotel and I very clean room, will be coming back for more stays. Front desk took way too long to give me a room 45 minutes.
Very friendly staff, suites with 2 flat screen tv's, immaculate rooms, nice linens and toiletries. GREAT COMPLIMENTARY BREAKFAST!!
I liked the drink coupon. The service was great . Our room was very nice and clean. There was too many kids around . The pool was kinda of tiny and dirty. I saw dead fly and a bandaid so I didn't get in the pool.
Breakfast Buffet was very convenient especially for families Small bathrooms
Very comfortable. I wanted to stay longer.
The rooms are nice Smelt like smoke on the 5th floor. Not a lot but too much!
Great amenities with pool/workout room/ and arcade, clean, and spacious rooms Room had a little of a smoke smell and I'd pass on the bar area.
Good breakfast and the room was nice for a short stay. The lobby and common areas were very nice. Front desk staff was very nice, fast, and efficient. Room was rough around the edges. Traffic sounds from the highway were very loud in the room. The bathroom needed some repairs - the shower was nearly impossible to turn on the valve was so stiff. Bar staff was slow and rude.
Staff was excellent. Breakfast was very nice. Room and bath look worn and dated. Linens were worn and had holes.
Loved how nice the staff was from the initial entrance of the hotel. The room was lovely and very clean. Bathtub not very big for the suite. But that's out of their control.
The free breakfast is great every time we stay here. The rooms are big, location is perfect, and the bartenders make good drinks. The bar closed too early for us. We went back around 10 pm after the Sharks game and it was already all closed up on a Saturday night.
Super nice room. Very friendly staff Entire hotel was full of kids...baseball league
This is not a three star hotel, and yet, I paid $170 a night to stay here. Hotel is about a mile from the conference center, but unless you're at the Hyatt (connected to the conference center) or directly across the street, you'll want to drive so the distance isn't as relevant. Nothing worked how it was supposed to. Bathroom from 1997, check. Shower knob that is impossible to use unless you put your back into pulling it out, check. Damp smell because you can't even open the windows, check. Lamps from Office Depot (genuinely, I have similar lamps at my office) that give you a feeling you're in a doctor's office, check. Shoddy paint job, check. I booked through Priceline, which was a mistake. I refused to spend my last night in this hotel, and when I called Priceline they supposedly called the hotel and claimed the hotel wouldn't refund my last night even though the quality was so poor. Similarly, the hotel said they wouldn't refund my last night because of Priceline. Long story short, I decided to eat the cost of spending the night somewhere else to avoid yet another day in this sad, sad hotel/motel. This is an $80 hotel, not a $180 hotel.
A very easy check-in and great modern deco
Walking distance to Levi Stadium. Email for online check in and extra towels. Clean. Helpful staff. Rooms tiny with 2 beds which are more like extra wide twins than doubles. Bath also like closet. Motel like format. Room rate of over $300 ridiculous. Worst value ever.
great location to great America and close to all good restaurants nothing
comfy beds with lots of good pillows far from good restaurants, outdoor access to rooms, limited pool hours
Hotel was lovely and staff was very nice and friendly. Would recommend.
Friendly & helpful staff, comfy beds, nice linens, clean rooms. Relatively quite. Conveniently located near convention center, stadium. Expensive for a remodeled motel. Difficult-to-find front office--shared with IHOP entrance. Also hard to find light switches in room (looks like IKEA lighting). Awful lighting over mirror. Teensy exercise room.
Everything else but the tub was amazing. The bed was comforting and the staff was great. They really are just super friendly and very welcoming. I would recommend staying here. It's affordable for what they offer. You can easily notice that they used like those dry wall putty things to fix tares in the tub. It really looked dirty than upkept.
I took my daughter to visit the Stanford campus. The hotel location was convenient, the staff were friendly, room service was prompt, food was great. The bathroom was modern, clean, and well lit. They charge extra for parking.
the hotel room was very clean the hotel was over priced, the staff was not well-trained, compare to the westin hotels in other countries. the room was comfortable, but the hotel's other services are not too impressive considering the money i paid.
Comfortable hotel and great staff service.
The bed!! The Menu and In-Room movie feature on the TV was not working ... a very very big disappointment!!! I stayed with my adult daughter and it was a luxurious one-night "get-away" for us (a dr. appt at Stanford) and we were looking forward to watching a movie together. I know that sounds unimportant, but my daughter has four kids and this was really a one-night treat for us!! Front desk staff did not seem too concerned.
Close proximity to Stanford University. Excellent big bathroom with an excellent shower separate from the bath tub. Very good exercise room. Very comfortable bed. Price. Additional charge for internet. Unusually poor information provided in the room concerning such things as available television channels and fees for using the telephone. Lack of seating other than the desk chair. Too much noise from hallway--door to short--perhaps from a day when the carpets were thicker.
The bed was very comfortable. They had my booking as one night and I had booked for two nights. Luckily, I had my printout from bookings.com but there is some probably between your systems. It was well handled by the front desk.