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Cleanness, comfort and furniture of the rooms. Saunas and Spa. Kindness of the staff. Distance from the city.
it was wonderfull, I wold like to come again
Very nice hotel. Very new and stylish. Nice SPA and good breakfast. Breakfast vrey expensive! 16€ :-(
Easy access by car; beautiful countryside location and views; spacious communal areas; very helpful staff; clean/modern look; good breakfast and dinner experience. Unfortunately, we did not have time for the spa, but facilities looked good. Insufficient light inside the wardrobe area, the wardrobe doors block the ceiling lights. Not keen on idea of shower cubicle being part of the main room space, water splashing and some humidity inevitable. Hairdryer significantly below temperature that will dry a lady's hair properly, very time-inefficient, tiring for the arms to spend 4 times the time needed to dry hair - interestingly, the engineer who was asked to check it thought the temperature was good enough!
hotel had just opened and was very well managed. there are no tea making facilities in the room
the room was amazing..i loved the red shower box! the Spa is good too..the small pond outside and the view..it was all beautiful!! none
The hotel was very quiet. Only 1 English speaking tv channel with poor reception so unwatchable. Internet access expensive and very slow. Without a car the hotel is a long way from any other restaurants and require a taxi which was expensive over a week.
Well-appointed and spacious rooms with cosmopolitan staff.
The design and look of the hotel was very attractive and appealing. The staff was very professional and helpful upon check in and with any questions we had. There was no door on the shower and it lacked a little bit of privacy in that matter, but overall not a big deal
easy parking, good location, good wellness the restaurant services seems too rigid
Nice location, right in the middle of the city and yet discreet enough. Amazing views from the rooms from the 6th floor refurbished rooms.Peaceful location - good for gamilies I felt some of the hotel reception staff did not know much about the local area or not willing to share it with us
It was great The only problem was the Televison did not work on the first night, I notified the reception desk of the problem and said they would notify the maint. personnel. However the following night it still was'nt fixed.
A clean and well designed hotel resort, offering all kinds of ammenities you might need and expect for a great time away from home. Especially the customerorientedness of the hotel staff is worth an extra remark as they are really striving to make you enjoy your stay. Everything was excellent, a must stay when you are in the region
Perhaps, this is the best 4* hotel in Poertschach. Staff is very kind. Breakfast in lake-view open-air restaurant is excellent. The hotel has its own tidy beach. Hotel's spa is rather spacious.
nice view , good and reluxing mood and good price! Recommend you to reserve a lake-side rooms.
The view was awesome, and the staff was great. Confusion over price per person vice per room.
Most everything: room, restaurant (and food), lobby, staff, location, the owners... heated pool was outside the hotel
The location is lovely and the fully body massage is to be recommended, it was very relaxing There is little menu choice in the restaurant on Monday night, a set meal is on offer, but there are no vegetarian options, which is strange for a health resort hotel (after some discussion we were offered vegetarian pizza).
Great hotel with a breakfast second to none. The staff and room were of a high standard and if you are looking for a "wellness" hotel this one is worthy of consideration.
Parking facility The breakfast was simple for a 4 star. Waiting staff did not provide correct information. We had an impression from checking booking.com that there was an indoor and outdoor pool, but in fact you had to go outside to the closed outdoor area, which was not good in the cold with a child. I informed the reception staff about these issues. Spa was too simple.
Very closed to Wörthersee and the mountains around. Lots of things to do/see all the times. Opening Hours of the Wellness/Spa could be longer. This is a wellness Hotels and as such the Wellness should be available for Hotely Guests in the early morning and late night as well. Several people like to take a Spa in the early morning just right before the Breakfast. Also: Hotel Management may like to consider about Family Travelers. Wellness/Spa should be open for little guests sometimes during the day. I.E. a "Happy Hour" between 1pm and 3pm would be welcomed by Families when kids could enjoy the sauna world as well. Or some kind of kindergarten space for the Children would be lovely.
The design is nice, waiter at breakfast very polite, the room big enough. We were not very welcomed at the hotel. We have arrived too late, although we have pointed it in our reservation. After a very long trip, being very tired the woman at arrival told us to go home, we shouldn't stay at her hotel, because we have arrived too late.
The Location and Hotel is simply perfect - brand new and THE upcoming hot spot on the lake including their beach club, bar and lounge! Thanks to the whole team of Lake's and sunshine!
The extremely helpful, active young staff and efficient service. The phantastic view, the nice relaxing seaside construction.
very friendly staff we normally prefer buffet breakfasts with eggs served. in the lakes everything is "just" served - therefore the choice is limited
Staff were absolutely fantastic and made us feel really welcome. We felt that the reviews were broadly fair, but that the negative review was somewhat misleading, particularly the comment about the bathroom.
playground for the kids, beautiful location small rooms
staff was very friendly, helpful, and accommodating; rooms were comfortable and clean; rollaway bed for child was extremely comfortable with a thick mattress; hotel provides beach towels for guest's use; separate toilet and wash area toilet room had no sink to wash hands in; restaurant not open on a nightly basis and reservations need to be made ahead of time on days when dining is available; though each room has its own private terrace, 1/2 partitions are used to separate areas causing smoke from a neighboring guest to drift into the room - closing the door/window to the terrace, the room's only ventilation, leaves the room uncomfortably warm; some women choose to sunbathe topless, which can present an awkward situation for families with younger children
great breakfast selection.very nice room.
The hotel and our room were really lovely. It was very quiet when we were there in mid-May and seemed to be used mainly as a business hotel. The breakfast was very good indeed and had everything from cereals, smoked salmon, fruits, breads, cheeses etc. You could have heard a pin drop in the room as it was so quiet. There were no tea/coffee or kettle facilities in the room. The hotel smelt quite strongly of smoke as its permitted in most hotels and their open areas, but in the room this wasn't a problem. The breakfast area is a non smoking area thank goodness. Surprisingly smoking isn't banned in public places in Austria like the UK.
Great location, near to city centre , buses, railway station etc... Very smart modern hotel
Hottel staff are realy excellent and helpfull! Food was also excellent. The bar is great and it is very nice to have a drink with friends!
The staff was very freindly, timely and of very high standing. The atmosphere is very business, but at the same time cozy, confortable and welcoming.
Serviciile foarte bune, amplasarea direct in centrul minunatului orasel.
Good reception, newly modernized with great taste, very nice breakfast, centrally located. Some parking was available on site. Caters to business travellers and city visitors who will pay for quality.
Great location on the lakeside
the lack of warmth, to artificial.a sense off the more you spend the more we like you
good service, staff was very friendly, hotel beach at lake, very quiet, bathrooms A+ no service after 10 pm
Very friendly staff, wonderful location by the lake, excellent food, bountiful breakfast buffet, garage available, very comfortable bed, beautiful view of lake and mountains from our room. Everything was perfect! Will return.
On lakeside-fantastic views.Very comfortable with excellent dining.
Superb lakeside location; half-board dinners excellent quality, variety and value for money; staff efficient and helpful at all times. Ceiling fan in bedrooms would have kept rooms a bit cooler at night; one night was disrupted by dogs barking in next room; as always, allowing smoking in eating areas is disgusting for non-smokers - but this is a regional problem, as opposed to the hotel's.
The hotel was clean and room had a balcony. As it was sunny the room got really hot, and had no air-conditioning. Majority of guests were either families with small children or elderly couples. You should be prepared to dress up for breakfast and dinner. View of the lake was extremely beautiful. You are allowed to take your dog with, but it is not allowed to swim on the hotel's own private beach. Wellness area is open only during afternoons (14-21).
the lake proximity, beach close parking not sufficient
Not much. Rude staff Not committed to guest needs
great location, friendly staff
Good personal service by staff in small boutique style hotel.
We had a very nice stay at the Das Landhaus Hauptman. The owners were great and helped us with maps of the district and suggested where we could drive and see churches and castles. The food was excellent. WE felt very "at home" there. The room was very clean and the bed very comfortble. We had averandah with a nice view of the lake. I would certainly recommend this hotel to anyone. One of the best things was, it was a non smoking hotel which meant the rooms did not smell of cigarette smoke.
family run and awesome hospitality a little hard to find~ but it was at night and we don't speak German
Very friendly and most helpful staff; location, that is close to town, the lake and to the autobahn; clean and comforable room; excellent and generous breakfast; very attractive grounds. Not applicable.
This hotel is set on the hill side in a very picturesque little town. We loved being away form the hussle and bustle of the tourist scene, while still being provided with the luxuries of a nice hotel. Worth the short drive up the hill. Staff was very hospitable and the room was spotless. Wished we would have stayed longer. No
the warm welcoming hospitality of the hauptmann family and real interest in the comfort of their guests with meals and rooms beautifully presented.
this is a jewel !!!! only 20mins from airport by car using sat nav. only 10mins from centre of klagenfurt , a very sizable city and great shops and restaurants. thishotel sits along side the lake it is more a 5 star than 4 , the rooms are spacious and very very clean, at xmas the market is superb !! give this hotel a try . you will love it !!!! tv could do with more english channels
Excellent location on the waterfront, privacy, tranquility; the owners of the hotel are very friendly and communicate with every guest, they really care about the spirit and environment, create true family atmosphere. lack of air conditioning in the rooms (though due to the weather conditions it was not hot during our stay)
Reception staff were extremely friendly, good-humoured and obliging and we were given a free upgrade to an apartment upon our arrival. The rooms and setting were beautiful and the hotel had excellent facilities.
Nothing. This hotel, by price, belongs to the luxury category. By comfort, it is substandard. Our expensive rooms were about 50 meters from the railway tracks -- the main line from Salzburg to Klagenfurt, with frequent trains through the night. It sounded and felt as though the trains were coming through our room After the second night of this my wife felt quite ill from lack of sleep and demanded that we check out immediately. This we did but the hotel refused any refund for the second two nights we had reserved. The said that because we had booked through booking.com they could not refund the money. We chose this hotel because our son was in the International Brahms Competition (piano) in Poertschach so we felt that he needed rest. Mistake!
the possibility to go to the see directly from the hotel and the fitness center. But it closes too early. I would like to go to swimmen or in the sauna till 22.00 because it is very relaxing before sleeping.
I like the lake view from the room. The train is passing every 5 min, this information never mentioned, the walking to the lake is quite far,
They sent me my dress shoes which I had accidentally left under the bed by mail. Excellent after sales
the food, the helfool staff aircondition in the room or aposibility to get a vintelator in hot days
The only thing I liked was nature and breakfast. The view is very nice if you take a room with view to the lake!! The hotel is very noisy. A railway is just a few meters from the hotel. Take care and don’t take rooms on the north side of the lake!!! All day and night trains are running up and down.
Very nice and good. I hope we back again soon.
the seeview from the balcony was amazing, the swimming pool is very big and comfortable, the appartement was really good and big enough the train passing every 15 minutes under the balcony:) the staff speaks English very bad; the hotel is located far from the city centre
Excelent breakfast, very clean and comfortable. Staff nice. View is awsome. Its a little bit expensive. Unbeliveble, but reception close at 10 pm, no one told us, we arrive after 11pm and we cant get in. By lucky we find an open door in the back and we could circulate in all hotel with no one seeing us! We could get drunk in the bar for free!