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The hotel needs to be refurbished, outdated design, smelly and dirty toilette and bathroom. Extremely high price for the quality. Baby bed quality was terrible.
very nice spa; good location for hiking; near train station poor service, especially at the breakfast buffet
Food, location, comfort of room No
spacious spa, near trainstation, good infrastructure not enough staff in charge of the breakfast buffet, staff overcharged and stressed; communication problems; staff generally not too friendly; impersonal atmosphere;
Excellent staff,very good half board dinner, hotel very well located, quiet place, room very clean
It is extremely well designed and an example for many other hotels. The price was very reasonable for the high quality.
The best place of this village Nice accomodation in beautiful countryside, but price / value was not well balanced
Very stylish hotel design and decor; large, clean, comfortable room with generous third bed; very good food, efficiently served; very slight air of needing maintenance but altogether a great place to stay. Limited parking! But we managed.
the food was excellent The Spa staff need more education and instructions-after a massage wrap and put in a quiet spot to relax instead of saying Thanks.GoodbyYou need one person who speaks some English.
Peace & quiet, good food, excellent service!
Location of the hotel, elegance, luxury Bedroom was satisfactory, but the forest view to the rear, overlooked dustbins. Breakfast was a free-for-all and rather chaotic
location and view it was hot out, we were in the top floor, there was no a/c
Sauna and swimming pool. Good access to the ski slopes/facilities. The size of double beds in the standard rooms are quite small. Internet access not available in the public area. Overall - quite pricey.
-Very friendly reception staff, also staff at spa is really very friendly. -Surroundings of the hotel are absolutely beautiful, it is a great experience to spend a weekend there. -The quality of food int he restaurant was ok, but not really specail for such a level of 4**** Grand Hotel. -Hotel rejected on the last day to accept Credit Card payments, while such possiblity about Credit Card was mentioned on it's website. -The business corner pc was not workign well, as well a printer there.
the breakfast, the position of the hotel and its ambience there are some amenities which should be improven
Good food and good location Did not know how to get a taxi from the Train Station to the Hotel. No Taxi waiting or taxi stand at the Station.
It was a very friendly place with beautiful view. We were lucky because the hotel was almost empty, (it was out of season). Staff was especially friendly and helpful. Staff speaks english, hungarian and slovakian. The pool was temporarily out of order.
It was clean, comfortable and good value for money. No evening meal available - despite a spacious restaurant
The staff where very nice and helpfull and although they did not tell us that we could eat an evening meal at the hotel & directed us on request & by map to local eating houses , so we went to another restaraunt each evening. A lost opportunity on their part. Beautiful views from the rooms we had with balcony the rooms were cleaned every day. pillows were lumpy & you need a car as the hotel is not in walking distance of the centre of Semmering for pubs and other eating places.There are no tea/coffee facilities in the room, we really missed having a cup of tea in the morning and evening although the staff were happy to make a tray up on request.We were lucky to have just missed 2 rival football teams that had stayed and left on the day that we arrived, it could have been a very noisey stay.
Very clean, nice view, friendly staff. We were only there one night, but would have liked to stay more.
Quiet atmosphere, comfort, very cooperative staff Swimming pool and its facilities should be more atractive.
Very friendly staff Noise isolation rooms is very poor
Remarkable place. Mountains. Fresh air.
The breakfast was tasty and correct, the location and the sight was very nice. There is no minibar and hairdryer.
Nice location. Well situated for skiing in Semmering.
All in all, it's a hotel I would like to go back to anytime.
Room was cean and comfortable. Free internet in room was great. No negative comments.
Easy to reach, close to the highway. Good value for money.
1- Internet conneciton 2- Location the ventilaiton of the unit is poor, only a window above the door can be partially opened.
Easy access to the hotel from the motorway - with good signage. Breakfast was very good value for money, not a huge choice but certainly enough. On the weekend it got very noisy from a group of teenages blowing horns and screaming outside the door 2am. The hotel staff did nothing to ensure other hotel guest are not disturbed.
Good Hotel for short stay. Easy to find. Littele bit noisy due to nearby Heliport.
Near the Arena Nuova, Aqua Nuova one bed mattress on double bed
the property there is no window at the room
hotel staff, clean rooms hooks in bathroom missing
cleanliness of the room, easy check-in and check-out there are not indications and details about the use of PC+TV
easy check in breakfast is in different location
Indoor swimming pool No
The Staff was the best. The room was excellent clear, the mountains are beautiful. Super...
The fact that it is walking distance from the ski piste (Zauberg). It needs an upgrade; the exterior looks like it is falling apart.
This is really a mid-price business hotel in an area of outstanding beauty. It was clean and functional but a bit characterless. The swimming pool and sauna were good and the staff friendly. If you have a room overlooking the valley the view is outstanding. Low on style and charm. Quite a walk from the railway station
NIce and helpful reception staff, warm and clean room, nice view from the restaurant (unfortunately not from my room), relatively close to the slopes, but if you want to ski at Stuhleck, take a 6-7 kms ride. Restaurant setup and staff mindset is like a trade union hostel from the seventies behind the iron curtain. The look and feel are also like that. (In Hungarian "kicsit szocreál a hely, olyan balatoni régi szot üdülős") E.G. 12:15, noon, lunch time, totally empty restaurant, really nobody there, not even sure that it is open, seats for 200+ people, assumed can get a quick lunch. But, "Sorry what is your name? Hmm? You can only sit to that table 100 metres from the buffet, because that is your table, etc." Maybe this is normal if you go to a place where one week shifts are set and you always find your own table, but in a 4 star hotel, never seen before. Sauna capacity is lower than demand in the late afternoon hours.
Spacious room No hot water from the shower in the evening, only worked in the morning. This is the only reason why I can't recommend it (unless you like cold showers).
Location in picturesque square with access to shops and market. No coffee making facilities in the room although there was a mini-bar. No 'Do Not Disturb' sign and no way of securing the door (.e.g Chain/Bolt) other than leaving the key in the lock.
Friendly staff, good breakfasts & free wi-fi.
It was very Zentral ..... everywhere in walking distance Bar service would have been nice occasionally but probably not good for them with other bars, cafes in the area.
that the hotel was in easy access of shops and bus and rail services the size of the elevator a bit small
Very good buffet breakfast. Central location, clean comfortable room. My third visit to the Zentral. Shower screen difficult to place in position.
Locations; in the center of the citty Very old &bad smelling...Horrible food
Hotel should be restored. Parking is 200 meters away!
The hotel is located at the center of the town, staff was multilingual and very friendly. Internet WI-Fi was reliable and fast. Breakfast (included in the payment) was perfect. The hotel does not have a parking lot next to the building, we parked our car on a church parking in 3 blocks for free.
super location, kind staff
The staff were friendly and helpful. The lighting in the rooms is poor.
The hotel offers a plain service without much frills, however, nothing to complain about, it was OK overall. Small rooms.
would like better separation from smoking area
location is perfect.
Convenient location close to the train station, but far enough away to avoid any traffic noise. Quick check-in and check-out. Breakfast included in price and reasonably good quality. Spacious rooms. Very soft and simple beds. Small bathroom which had a little "do it yourself"-style. Internet PC in lobby costs 1,50 Euro for 15min.
It was very good for our purposes. We loved the automatic shutters! The breakfasts were excellent and the service friendly. There was no one on site to deal with problems, except during breakfast hours, and maybe the rest of the morning. We didn't see any active pizza restaurant, although it was supposed to be that. Our code didn't get us in on our late arrival the first night
Excellent dinner, like home made:-), good spa resort with plenty of saunas The staff should speak better English
Excellent value - super friendly staff - lovely hotel - convenient location Over firm bed!
wonderful location, nice and clean hotel with lots of facilities. friendly and helpful staff the hotel is in the proximity of a church and the bells are chiming all night, in every hour; it is too loud in some of the rooms
Spacious rooms, beautiful spa & wellness, tasty food, good service and amazing nature
The breakfast, the spa, comfortable rooms. Staff didnt seem to communicate information amongst each other or to us clearly and in a number of cases we were given mis-matched information.
We stayed in a huge and well structured room. Everything had its prefigured place there. There was lots of stairs and corridors everywhere so it made the hotel looking like a labyrinth.
Friendly staff and nice atmosphere in a quiet restful mountain place. All very clean Rooms are not 4* level, more 3* (bathroom a bit basic).They get the 4* because of their wellness facilities but not for the rooms.
Location and range of facilities Bathroom too small
food, mountains, relax, nature, sauna,
Very nice and competent staff. Excellent dinner. Nice wellness facilities. There could have been a little more choices for breakfast (minor complaint).