I liked the location. The towels were old and were not white like they were supposed to be. They needed to be washed with Clorox. The water was cold.
3 stars
Surf Olas Altas
Av. Del Morro No. 310, 71980 Puerto Escondido, Oaxaca, Mexico
Puerto Escondido, Mexico
See location+52 555 755 2145Photos of Surf Olas Altas
Overview
Beachside hotel walking distance from Zicatela Beach This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a children's pool are onsite. Housekeeping is not available. Hotel Surf Olas Altas offers 60 air-conditioned accommodations with safes and irons/ironing boards. Flat-screen televisions are featured in guestrooms. This Puerto Escondido hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and ceiling fans. Housekeeping is offered daily and change of towels can be requested. An outdoor pool and a children's pool are on site.
Amenities at Surf Olas Altas
- Outdoor pool
- Beachfront
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
General
- Beachfront
- Family rooms
- Telephone
- Tile/marble floor
- City view
- Pool view
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Basics
- Free Wi-Fi
- Internet
- Fan
- Free toiletries
- Air-conditioned
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Pants press
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Kitchen
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Shower
- Toilet
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
- Garden
Dining
- Restaurant
- Bar/Lounge
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Family friendly
- Child pool
Pool
- Outdoor pool
Reviews of Surf Olas Altas
8.0
Very good
540 verified ratings
Wonderful
218
Very good
113
Good
98
Okay
31
Fair
35
Mediocre
14
Poor
31
Summary of reviews
Guests say
Guests generally praised the hotel's excellent location and cleanliness, noting its proximity to the beach and central areas. Many appreciated the friendly staff, particularly during the day. However, numerous complaints were raised about the service quality, especially during night shifts, where guests reported issues with room access and unhelpful reception staff. Additionally, some mentioned noise disturbances from nearby clubs and inadequate bathroom facilities.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
110 reviews
7.3 out of 10
3 reviews
All reviews
Very clean and good service. Centrally located on Zicatella beach.
Pros (+) This hotel is situated on the zicatela strip, and is the more upscale part of puerto Escondido. The hotel is situated very close to the beach, the hotel restaurant is very good. Staff is friendly.
Cons (-) Staff does not speak English. I wouldn't call this a negative, because when traveling to a foreign country you can't expect that they speak your language
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel's amenities?
The hotel offers comfortable beds, clean pool with plenty of umbrellas, and a child pool for families. Additionally, guests can enjoy the beachfront location, beach view, and beach access.
Is there free parking available at the hotel?
Yes, the hotel provides free parking, including private parking and underground car parking, making it convenient for guests with vehicles.
What are the common concerns about the hotel's noise levels?
Some guests have mentioned noise issues, including loud music from a nearby bar and construction noise during the day. However, the hotel's beachfront location and pool area provide a relaxing atmosphere despite these concerns.
How is the food quality at the hotel's restaurant and bar?
The hotel's restaurant and bar offer good food, and there are also various restaurants nearby, providing plenty of dining options for guests.
What are the common concerns about the hotel's cleanliness?
While some guests have mentioned concerns about cleanliness, such as the need for more thorough bathroom cleaning, the hotel's staff follow all safety protocols, including enhanced cleaning and disinfection of high-touch surfaces, ensuring a clean and safe environment for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Nightclub
Several guests mentioned noise from the nearby nightclub, so consider requesting a room away from the nightclub to ensure a quieter stay.
Consider Bringing Earplugs
Due to the potential for noise from nearby nightclubs, some guests recommended bringing earplugs for a better night's sleep.
Check Room Amenities
Some guests were disappointed by the lack of certain amenities in the room, such as a fridge. It may be helpful to inquire about room amenities before booking.
Utilize the Free Airport Shuttle
Take advantage of the hotel's free airport shuttle service for a convenient and cost-effective way to reach the hotel upon arrival.
Explore Nearby Dining Options
Guests appreciated the proximity to various restaurants and street food vendors, so consider exploring the nearby dining options for a diverse culinary experience.
Be Mindful of Mosquito Fumigation
Some guests encountered unexpected mosquito fumigation near the pool area, so it's advisable to be cautious and aware of such activities during your stay.
Request a Thorough Room Cleaning
A few guests mentioned issues with room cleanliness, so consider requesting a thorough cleaning upon check-in to ensure a comfortable stay.
Inquire About Wi-Fi Signal
Some guests experienced weak Wi-Fi signals in their rooms, so it may be helpful to inquire about the Wi-Fi signal strength in different areas of the hotel.
Enjoy the Beachfront Location
Embrace the hotel's beachfront location and take advantage of the easy access to the beach and nearby surf spots for a memorable seaside experience.
Utilize the Laundry Service
Guests appreciated the on-site laundry service, so consider utilizing this convenient amenity during your stay for added convenience.
Location
Av. Del Morro No. 310, 71980 Puerto Escondido, Oaxaca
What's nearby
- Zicatela Beach220 yd
- Puerto Escondido Fishing0.8 mi
- Puerto Angelito Beach1.3 mi
- Carrizalillo Beach1.6 mi
- Bacocho Beach2.5 mi
- Playa Roca Blanca20.4 mi
- Chacahua Lagoon National Park40.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Surf Olas Altas
Low season | February |
|---|---|
High season | April |
Average price (weeknight) | $112 |
Average price (weekend night) | $126 |
When to book a room at Surf Olas Altas
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Surf Olas Altas
FAQs when booking at Surf Olas Altas
Nearby hotels and places to stay
Closest
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See most recommended stays in Puerto EscondidoGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 1.9 mi |
Nearest Airport | Puerto Escondido |
Distance to airport | 2.8 mi |