Basics
Services and conveniences
Accessibility and suitability
Kitchen
Bathroom
General
Pool and spa
Things to do
Dining
Parking and transportation
Bedroom
Media and entertainment
Outdoor
Family friendly
Laundry
Health and safety
Workspace
Fitness
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a variety of amenities, including a heated pool, sauna, massage services, and a fitness center. Additionally, guests can enjoy eco-tourism activities, beach access, and bicycle rentals.
Is parking available at the hotel?
Yes, the hotel provides free parking and shuttle services for additional convenience.
How is the food quality at the hotel?
Guests can expect a delicious and diverse buffet breakfast with many options, including fresh fruit and quinoa puffs. The restaurant and bar offer beautiful views of the lake and volcanoes, providing a memorable dining experience.
What can guests expect in terms of cleanliness and customer service?
The hotel ensures daily housekeeping, contactless check-in/check-out, and follows strict health and safety protocols. Guests can also anticipate friendly and attentive staff, with helpful services such as concierge assistance and tour desk facilities.
When is the best time to visit the hotel?
The low season is in May, while the high season is in September. Visitors can plan their stay accordingly to enjoy the hotel's offerings and the surrounding attractions in Puerto Varas, Chile.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the lake and volcanoes for a spectacular view.
Consider EcoCabins for Nature Immersion
Guests enjoyed staying in the EcoCabins, which offer a nature-immersed experience with modern amenities and a separate living area.
Check Room Amenities
Some guests mentioned that the electronic key to the room did not work properly, so it's advisable to check the functionality upon check-in.
Explore Nearby Attractions
The hotel's proximity to eateries and shopping areas makes it convenient for guests to explore the local dining and shopping scene.
Be Mindful of Room Size
Some guests found the rooms to be small, so it's worth considering the room size based on personal preferences and requirements.
Enjoy the Pool and Hot Tub
The hotel's pool area, though across the street, was praised for its size and swimmable tunnel from the indoor to the outdoor component.
Consider the Hotel's Restaurant
Guests appreciated the restaurant's cruise ship-like ambiance with fabulous views of the lake and volcanoes, making it a pleasant dining experience.
Be Aware of Front Desk Service
Some guests mentioned that the front desk staff's communication and cordiality could be improved, so it's helpful to set expectations accordingly.
Check for Sauna Availability
If planning to use the sauna, it's advisable to check its operational status in advance, as some guests noted that it was not working during their stay.
Plan for Transportation
Guests experienced issues with transfers, so it's recommended to communicate transportation needs clearly with the hotel in advance to avoid any confusion.
Check-in/Check-out | Check in anytime after 3:30 PM, check out anytime before 11:30 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | August |
|---|---|
High season | December |
Average price (weeknight) | $114 |
Average price (weekend night) | $173 |
Value for money | 8.5 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Puerto Montt El Tepual |
Distance to airport | 10.5 mi |