Service and location were excellent! Staying here was truly a one of a kind experience.
The rooms were small .
Gorgeous hotel in a fabulous location
The hotel is in the best location for someone wanting to see different parts of Quebec City. The staff is very well trained and seems to try to exceed expectations. This is a gorgeous historic hotel that has been extensively renovated. The pool and spa, all the restaurants, etc. are at or above the standards of what you will find in more modern luxury hotels. Based on my experience, I would recommend staying in one of the traditional decor rooms (preferably beginning 62##).
Initially, we were offered an upgrade to one of the remodeled rooms, but we thought the window was very small and the room felt rather claustrophobic. So, we asked to be put back in the traditional decor, unrenovated rooms and found it to be much larger and comfortable with a double window and a great view. Of course, these two rooms (out of the 600 in the hotel) likely were not representative of all the remodeled/traditional room layouts. Just my experience.
Nice place to visit, but stay elsewhere!
Beautiful interior and exterior, pool and related facilities were generously appointed.
Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
All staff was very accommodating and a pleasure to deal with.
GREAT WITH ONE EXCEPTION
Well kept facility and competent staff. Great location. Would come again.
But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again.
Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Renovate all your rooms
The renovated room and view
We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
A beautiful Fairmont hotel in Quebec
Location, architecture,overall experience, elegance, staff readiness to please, convenience
Phones in the room didn't work, dental kit took too long to get delivered,
Free Wifi in the room would have been nice.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful.
Crowded, expensive, no wifi, average room.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views.
Only that I didn't plan on a longer stay.
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history.
Old hotel in dire need, but an amazing location wi
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room.
First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Standing high on a bluff overlooking the mighty St. Lawrence River this heritage urban resort will seduce you with its historic charm distinctive elegance world-class hospitality and magic touch. Your experience at Fairmont Le Chateau Frontenac luxury hotel in Old Quebec City will guarantee you a memorable and inspiring stay in one of the most beautiful and walkable cities in the world. In any one of its 611 beautifully newly renovated guestrooms and suites offering breathtaking views of the St. Lawrence River or the architecture of Old Quebec City you will feel an elegant touch of historic Europe. The tastefully appointed accommodations offer an unparalleled level of luxury and service where every guest is entitled to the royal treatment. This stately luxury hotel stands above historic Old Quebec designated a United Nations World Heritage Site. Tucked away on the 14th floor of the Chateau Fairmont Gold an exclusive hotel lifestyle experience includes several personalized amenities to ensure your stay is a perfect one. Let our culinary team introduce you to the abundant local cuisine and exquisite dining experiences. For business and special events our superior banquet facilities with wireless high speed internet available throughout the hotel will turn any meeting social gathering and wedding including our elopement package into an unforgettable event. Furthermore our partner PSAV will assist you in planning your audiovisual needs.
Based on 18,167 reviews
Value for money
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