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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.4 "Location is great."9.9 "
City centre within easy reach , said 99%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to sightseeing ." 8.8 "88%liked the proximity to shopping ." -
7.9 "Tasty food."7.9 "79%
loved the dining experience ." 9.2 "92%loved the pizza ." -
6.6 "Service is ok."5.6 "56% said the
reception staff was ok ." 6.4 "Only 64% thought theservice was professional ." 5.0 "50% found theroom service acceptable ." 5.3 "Only 53% weresatisfied with the booking process ." -
6.0 "Breakfast is mediocre."
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5.5 "Rooms are ok."6.7 "
Beds were acceptable for 67%." -
5.1 "Average value."
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3.7 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." -
3.6 "Not very clean."3.2 "68% said
rooms were dirty ." 0.8 "92% said thebathroom was dirty ." 4.6 "Dirty pool , said 54%." 0.8 "92% said thatwellness & sports facilities were unclean ." -
2.0 "Disappointing internet connection."1.4 "86% said the
wifi quality was bad ."
Overall Rating
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8.0 "Location is great."9.8 "
City centre within easy reach , said 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to sightseeing ." 8.8 "88%liked the proximity to shopping ." -
6.7 "Service is ok."5.9 "59% said the
reception staff was ok ." 6.2 "Only 62% thought theservice was professional ." 5.7 "Only 57% weresatisfied with the booking process ." -
6.1 "Breakfast is mediocre."
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5.2 "Rooms are ok."5.9 "
Beds were acceptable for 59%." -
4.8 "Value below average."4.1 "59% said the
breakfast was too expensive ." 3.6 "Theprice was too high for 64%." -
3.8 "Vibe wasn't good."1.7 "83%
criticized the unstylish hotel ." -
2.4 "Generally quite dirty."2.2 "78% said
rooms were dirty ." 0.5 "95% said thebathroom was dirty ." 5.0 "50% thought thecleanliness of the hotel was average ." -
1.7 "Disappointing internet connection."1.2 "88% said the
wifi quality was bad ."
Overall Rating
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8.6 "Location is great."9.9 "
City centre within easy reach , said 99%." 9.7 "97%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
6.3 "Service is ok."5.1 "51% said the
reception staff was ok ." 6.3 "Only 63% thought theservice was professional ." -
5.6 "Breakfast is mediocre."
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5.3 "Rooms are ok."6.5 "
Beds were acceptable for 65%." -
4.6 "Value below average."3.3 "67% said the
breakfast was too expensive ." 3.5 "Theprice was too high for 65%." -
3.6 "Not very clean."3.3 "67% said
rooms were dirty ." 0.7 "93% said thebathroom was dirty ." 4.1 "Dirty pool , said 59%." -
3.0 "Horrible vibe."1.7 "83%
criticized the unstylish hotel ." -
1.8 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Overall Rating
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8.0 "Location is great."
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7.0 "Good service."6.0 "60% said the
reception staff was ok ." -
5.1 "Average value."
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4.9 "Rooms are not good."2.8 "72% said
rooms were dirty ." 1.4 "86%complained about the bathroom ." 1.8 "82% thought they werepoorly maintained ." 1.2 "88% foundproblems with the furniture ." -
3.5 "Vibe wasn't good."1.9 "81%
criticized the unstylish hotel ." -
3.2 "Generally quite dirty."2.8 "72% said
rooms were dirty ." -
1.8 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Overall Rating
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8.2 "Location is great."9.7 "
City centre within easy reach , said 97%." 9.7 "97%liked the proximity to sightseeing ." -
6.1 "Service is ok."6.1 "Only 61% thought the
service was professional ." 5.1 "51% said thereception staff was ok ." -
5.9 "Breakfast is mediocre."
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5.1 "Rooms are ok."
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4.9 "Value below average."
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3.7 "Not very clean."3.2 "68% said
rooms were dirty ." 0.7 "93% said thebathroom was dirty ." -
3.6 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ." -
1.8 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything. We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.
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7.7review from
Waiting for elevators was horrible. Sometimes waited 20 minutes....when it finally stopped at our floor it was full. In the lobby there was a waiting line to get on 25th floor tough to take stairs
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6.0review from
No pool! Huge disappointment!
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10.0review from
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
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9.1review from
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
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5.7review from
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
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8.5review from
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
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4.0review from
The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
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9.4review from
We loved the pool area! We had a three year old daughter and she loved it. The location of the hotel was great and close to everything. We got a room for 3 people. When we got there it was 2 double beds. I wish we had a choice as one queen bed would have been better (with a small child) instead of two double beds which was small for a couple.
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10.0review from
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
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9.1review from
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
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8.5review from
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
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6.0review from
No pool! Huge disappointment!
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5.7review from
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
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4.0review from
The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
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