Location was great, facilities were wonderful, however, we waiting in a very cramped space for over an hour to check in. There were only 3 clerks checking people in and apparently 1 was training. Chec...
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4 stars
Hôtel Palace Royal
775 Honoré-Mercier Ave, Québec City, QC G1R 6A5, Canada
Québec City, Canada
See location+1 418 694 2000Photos of Hôtel Palace Royal
Overview
Situated in the heart of the historic district of Quebec City, the Hotel Palace Royal is a 4-star hotel that is well-suited to business and leisure travelers alike. The hotel is just minutes from Parliament Hill and the Quebec City Convention Centre, making its central location ideal for sightseeing or staying close to downtown on a business trip. The hotel is close to horse-drawn carriage tours of the city, the Theatre du Capitole, Quebec City museums, and more. Public transit is nearby, as well, making it easy to see the rest of the city.
This luxury hotel provides a number of amenities for guests, including an indoor garden and swimming pool area, indoor parking, nine different reception halls and event spaces, and a renowned steak house on site. The Hotel Palace Royal provides complimentary WiFi to all guests, as well as a hot tub, sauna, concierge and butler services, room service, a bar, a fitness center, and spa and massage therapy services. Guests can rent cribs and playpens for babies and toddlers, and the entire hotel is a smoke-free property.
There are 234 guest rooms and suites to choose from, which offer upgraded amenities, modern luxurious decor, and memory foam mattresses. All guest rooms offer hardwood flooring and various views of Quebec City. There are upgraded suites and family rooms available at this hotel, which offer additional living and sleeping space along with extra amenities. The hotel also provides a number of planning and event services with its various meeting and event space rentals.
Latest deals for Hôtel Palace Royal
King room
Classic room
Queen room
Double room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hôtel Palace Royal
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
General
- Family rooms
- Seating area
- Garden view
- Hardwood or parquet floors
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Bathroom
- Shower
- Bathtub
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Dining table
Kitchen
- Microwave
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Toilet with grab rails
Pool and spa
- Massage
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Bedroom
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Parking
Outdoor
- Balcony
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hôtel Palace Royal
8.0
Very good
2949 verified ratings
Wonderful
1269
Very good
641
Good
475
Okay
196
Fair
176
Mediocre
80
Poor
112
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and comfortable beds, but many expressed dissatisfaction with the cleanliness and service quality. Issues such as dirty rooms, poor maintenance, and inadequate service were frequently mentioned, leading to an overall feeling that the hotel did not meet expectations for the price.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
1122 reviews
8.1 out of 10
23 reviews
7.9 out of 10
30 reviews
9 out of 10
8 reviews
All reviews
Pros (+) The hotel is in an excellent location. Easy to walk to everything. The staff was friendly and had many suggestions on places to eat and visit. The room was well appointed and quite large.
Cons (-) We got to the hotel at 4:30 ( check-in is at 4:00 ) ..there was a long line that didn't move very fast. There was one group that did hold up one agent for a considerable time but it still was a length...
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Pros (+) The pool, spa, view of the view, view looking down from our balcony to the pool, hot tub
Cons (-) Beautiful comfortable decor, very enjoyable comfortable stay in the heart of an equally Beautiful City
Pros (+) It's close to everything in Quebec, I recommended it.
Pros (+) Great location... was quiet, we were on the 10th floor with a balcony over looking the pool area. Staff was nice and friendly. Room was a family suite and my brother came with us. Was close to old Que...
Cons (-) garage was very tight to get around...
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Pros (+) The rooms were nice. The pool area was also nice. Location was perfect.
Cons (-) The floors in the room could use some repair. Otherwise it was nice.
Pros (+) We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus....
Cons (-) The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and nois...
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Pros (+) Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by gl...
Cons (-) The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are al...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided in the hotel rooms?
The hotel offers modern luxurious decor, memory foam mattresses, hardwood flooring, and various views of Quebec City in its 234 guest rooms and suites. Upgraded suites and family rooms are available, offering additional living and sleeping space along with extra amenities.
Is parking available at the hotel?
Yes, the hotel provides indoor parking for guests, making it convenient for those traveling by car.
What are the dining options at the hotel?
The hotel features a renowned steak house on site, offering excellent food. Additionally, guests can enjoy special diet menus, a restaurant, bar/lounge, and the option to have food delivered to their accommodation.
How is the cleanliness of the hotel?
Guests have appreciated the cleanliness of the hotel, with comments about the well-maintained and clean rooms, as well as the hotel being exceptionally clean overall.
When is the best time to visit the hotel?
The high season for the hotel is in September, offering an ideal time to experience the hotel's exceptional location, elegant atmosphere, and comfortable amenities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the pool for a pleasant and relaxing experience.
Consider Noise Levels
Some guests mentioned that rooms facing the atrium could be noisy, especially during evening entertainment. Guests sensitive to noise may prefer rooms away from the atrium.
Check Room Amenities
Guests appreciated the modern decor, memory foam mattresses, and hardwood flooring in the rooms. However, some mentioned that the bathroom and room size were smaller than expected.
Explore Nearby Attractions
The hotel's proximity to attractions such as Old Quebec, the Christmas Markets, and the Parliament Building makes it convenient for sightseeing and exploring the city.
Be Mindful of Entertainment Schedule
If you prefer a quieter environment, consider checking the hotel's entertainment schedule, as some guests found the evening entertainment in the atrium to be loud.
Parking Considerations
Guests driving larger vehicles should be aware that the parking garage may be challenging to navigate. Additionally, some guests found the cost of parking to be high.
Wi-Fi Speed
Several guests reported slow and unreliable Wi-Fi, so if a strong internet connection is important, it may be beneficial to have a backup plan.
Pool and Hot Tub Experience
While the pool and hot tub were appreciated by many guests, some mentioned that the hot tub jets were not functioning properly.
Dining Experience
Guests enjoyed the hotel's restaurant and bar, but some found the service to be slow and the meals to be expensive based on portion sizes.
Consider Housekeeping Frequency
Some guests noted that housekeeping services were not provided daily, so guests preferring regular room cleaning may want to communicate their preferences with the hotel staff.
Location
775 Honoré-Mercier Ave, Québec City, QC G1R 6A5
What's nearby
- Parliament Building430 yd
- Price Building0.4 mi
- Ursulines de Quebec Museum0.4 mi
- La Maison Simons0.4 mi
- Quebec City Armoury0.4 mi
- Quebec City Town Hall0.4 mi
- Quebec City Centre0.4 mi
- Notre-Dame de Québec Cathedral0.5 mi
- Citadelle of Quebec0.5 mi
- Church Notre-Dame-des-Victoires0.6 mi
- Cartier-Brebeuf National Historic Site1.4 mi
- Laval University3.5 mi
Policies
Check-in/Check-out | Check in anytime after 5:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 160705, 2025-11-30
Essential information about Hôtel Palace Royal
Low season | March |
|---|---|
High season | September |
Average price (weeknight) | $222 |
Average price (weekend night) | $218 |
When to book a room at Hôtel Palace Royal
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in Québec CityGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Québec City |
Distance to airport | 8.3 mi |
Everything you need to know for your stay in Québec City
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