Quiet and relaxing, Friendly staff No
Attentive staff, easy walk to town centre, quiet location, pleasant garden and pools, good food no
Excellent first class, great hotel. Non a perfect hotel and great location
Staff went out of their way to assist with suggestions of what to see. Accomodations were near everything. Very clean offering good service.
It was very peaceful and restful and the staff were very attentive.
In its time, the hotel must have been a beautiful building, but now the decorations are a bit tried. The gardens are very nice. Difficult to class the hotel as being 4*; more like 3*. Not value for money. The kitchen needs to learn to cook proper scrambled eggs. (Sorry to criticise, but if they're not told, they don't know and improve.
Perfect service, one of the best I have seen.
The view is freaking outstanding, kind feels like "The Eagle's Nest" meets "W Hotel". They have a stylish sauna/pool/steam/chill area. This is a great spot for a chillout, romanic weekend.
everything was excelent: panoramic view, very good service, wonderfull spa, silent and big room, good food. Worth recomending!
Thoroughly enjoyable. The view is unreal - absolutely amazing. Would definitely go back.
Very relaxed; magificent setting, friendly staff, well appointed rooms, very comfortable Restraunt good but would appreciate a wider range perhaps some Italian choices as oppposed to the more Austrian selction.
Amazing mountaintop view. Excellent dining experience.
the view the quiet the spa the corridors smell very bad
The beautiful landscape, very nice restaurant
Everything!..... from the lovely staff (who searched the hotel for paracetomol for my wife) to the excellent childrens play room with a climbing wall. The views were to die for and the panoramic restaurant was everything we could have wished for.
Central. Clean and very comfortable. Pleasant staff.
location is excellent for the city walks and prximity of restaurants very bad air conditioning in the room it was toohot & we could not sleep well from the extent of heat in the room
The location of the hotel was perfect. Everything was easily accessible to the hotel. It was difficult to find the way to the hotel from the train station. The road by the train station was not clearly marked. This is not a problem of the hotel, but others need to be aware.
Very friendly and helpful staff. Nice breakfast.
Knowlegeable and very helpful receptionists. Quiet setting with the Merano city centre within walking distance. Excellent pool and jacuzzi. Good mountain views from the balcony of the room No.
The swimming pool and the silence Overheated
Swimming pool Couldnt use pool because of photo shoot.No washing machine or microwave in appartment
the rooms are oldfashioned
Very nice surroundings. Poor information was given at check-in. Reception is not fully operational during night and early morning - we could not pay for our stay in the early morning, so we had to delay our departure till 8am. Restaurant is available only in next hotel and price for dinner was unwarranted.
The location was fantastic for our needs- The hiking trails were right outside our door and there was free tennis and basketball within the hotel area. There was also a little fishing lake where we caught some great trout. We ate almost everynight in our apartment which was convenient and saved us a lot of money. The town of Maso Corto does not have any great places to eat. Vernago has a good hotel restaurant but the menu is limited. I would suggest eating at the mountain huts during the day and then buying food and eating in your apartment in the evening.
great surroundings, good personnel at reception, proximity of lifts, very fine pool, spa and fitness, indoor garage, very good breakfast in the nearby Zirm hotel old fashioned appartments, lack of any bar - only vending machine (restaurant in the nearby Zirm hotel), lack of garbage sorting, stinky garbage cans, very narrow places in the indoor garage
good location, 2- and 3-hour passes to Terme pools free of charge, good breakfast, and priced far less than the Hotel Therme just across the river. small room, lower floor thus noisy - if I return I'll ask for a different kind of room.
Beautiful location with balcony overlooking the promenade and the river, and a view of the mountains. I enjoyed going to sleep to the sound of the river. Fantastic food in the Fino restaurant and a lively bar/nightclub, Sketch. Noise from the nightclub can be disturbing on the riverfront side, especially with the balcony door open on Tuesdays and Saturdays if you're trying to go to sleep early.
Great location, right on the promenade. The room I stayed at was not one of the boutique-style, it looked rather dated, but still, it was comfortable and clean. Friendly staff, standard breakfast. Underground parking 200m away costs 12 euro per day, which is not bad for such a centrally located hotel.
Staff was very friendly, atmosphere is very relaxed. We had booked bed and breakfast only but ate the half board menu on the first night as it was pouring outside. Excellent value for money and good cooking.
In fact the Hotel has a very good location close to the river and down town. It is not a 4 star hotel that is the point! Bella posizione vicino al centro e al fiume ma non è un 4 stelle. Breakfast poor - at 9:00 am everything was finished from the buffet. It is not a 4 stars hotel. La colazione a buffet alle 9 aveva un tavolo quasi vuoto.
Location, just beside to Terme. Indoor pool and sauna. Small room, small toilet. No sleepers are provided, so I had to go down to pool(-1 floor) barefoot.
The staff was friendly and extremely cordial. They seemed to be proud of their town of Merano and wanted to know what you thought of it. They all spoke excellent English.
Good hotel, will come again.
Beautify hotel, the suites was absolutely amazing!! above all was the warm staff that did all to makes our vacation perfect one!!
The staff was very helpfull and friendly. The view from the hotel and from the pool area was really beautiful. Breakfast was a gourmet and very good. We arrived very late and they still made some supper for us to our room even though the kitchen was already closed.
Very friendly and engaging owners of family hotel.
Two separate fluffy duvets ... we had a wonderfull night! The outside pool is fantastic ... however it was too cold to use it!
Great location as near to station and local lido and also very quiet. Lovely building and excellent value for money.
I read some bad review, but just'cant understand the reason... everything was just like displayed on the website, if not better. Wonderful garden, excellent food, relaxing atmosphere. we had a really good time and will come back for sure./ Avevo letto alcune recensioni negative, ma mi sembra strano.. era tutto come sul sito, se non meglio. il giardino è splendido, il cibo davvero ottimo, l'atmosfera rilassante...ci siamo trovati davvero bene e ci torneremo sicuramente
Location, friendly staff,
location, excellent value for money no, for the price was excellent
Good location, close to the town centre but still peaceful, good parking possibility, very good breakfast. Room was clear but with old furnitures and interior, should be renovated.
Service and facilities provide a good and relaxing stay. We will certainly consider coming back no
courtasy and river parking
It has charactre. Clean. Friendly. Uncomplicated
Quiet location, yet close to all attractions I wanted to see Generally so out-of-date, decoration/furnishing was not comfortable etc.
bedroom reception area