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The Inn owners, were very accommodating and helpful ! Beautiful Victorian home...very well decorated ! There was nothing that I did not like.
had never stayed at a Bed and Breakfast before and this was an amazing experience. The house was gorgeous, hotel employee was so gracious and a wonderful cook. Beautiful room, every detail to a tee, would highly recommend, lovely experience. We will
Hotel employee was a great host and very helpful. The house and room was very well decorated. The breakfast had a great selection and was great tasting. We would recommend staying at this bed and breakfast. There was nothing we did not like.
Hotel staff were attentive to us the entire stay, which included welcoming a lot of wedding travelers. The hotel is fresh, new, and centrally located to Kent and KSU. I highly recommend it!
When on business I normally stay at the local generic Hampton Inn, but I decided to go upscale this trip. I was pleasantly surprised. The hotel is new, clean and sophisticated for a small town. Reminds me of a nice hotel in a metropolitan city. The price was a little bit more than a "Hampton Inn", but worth it. I would not recommend this hotel for families or kids. It is right in the heart of restaurants and bar scene in Kent. Would stay again if I have the chance. As others have commented, the walls are thin and I could hear people in the hallway having discussions late at night.
I think the hotel could offer a little better breakfast than simply a continental breakfast when you consider what they charge for their rooms. i didn't know hotels still only offered continental breakfasts.
Clean. Nice people. Decent location. Price was good. AC seemed to blow across the bed....
The staff went the extra mile! They were always polite, helpful and professional. The pool and hot tub area was very nice and clean. Unsupervised child was horrible. They were diving, doing backflips any just being down right rude. I understand you will get splashed but I got ambushed! They clearly did not want me in the pool. I went to tell the front desk but they were checking in a team sports team and were swamped.
It was a pleasant stay with friendly staff and a clean room. With a good breakfast, a newspaper and hot coffee I was a happy traveler.
They never refunded my deposit
Beautiful river view every morning at breakfast. Room was a great space with 2 tvs, separation b/w bed & rest of suite. Clean. Courteous staff. Courteous staff with exception of one hostess (Sunday 11/13/16, 10am) at the restaurant who didn't seem to know how to greet me. Not sure what that was about.
Pets allowed, and they were very friendly about it.
The bed was very comfortable.
The Sheraton at Cuyahoga Falls was great. Rooms are super clean and really well put together. The staff was super friendly. I really like the overall feel of the hotel. Will absolutely be back.
The restaurant at the Sheraton, Beau's, was exceptional. The food and service were above expectations, but the highlight was the view! The restaurant is positioned over the Cuyahoga Falls and the it is the most relaxing scene to dine by. Wonderful!
A very enjoyable experience. Room was very clean and all the staff very friendly. Beautiful outside area with the cascading water. Very nice pool. Great room service. Very nice restaurant & lounge. Nothing really.
Loved the small wet bar with a sink and the fact the suite had doors that closed to a separate living room. These two things make traveling with an infant so much easier! Also very good food from the restaurant downstairs. THe surrounding town is quaint and there is plenty of green space to walk your dogs and stretch your own legs after a long travel.
My family stayed there the Friday night before we were to visit U of Akron. Rooms were clean and comfortable. Queen beds were nice. Doubles are just too small. Nice updated bathroom. Staff was friendly. Free bottled water at check-in. Breakfast was good with a nice selection. We all found something we wanted. Made our reservation through a third party with no problems. Convenient to U of Akron - just a short drive down Rt. 8 to get there. Also convenient to the Ohio Turnpike exit. Very minor dislikes. Odd massaging shower heads provided either a stream of water like from a garden hose or a ring of water with absolutely no water in the center of the ring. Also, seating in the breakfast area was good for small business groups to collaborate around a common table while eating , but my family just wanted to watch TV while eating and the seating made that difficult.
The bed and pillows were awful.
Good amenities, especially the pool for the kid. The beds we too firm
The staff had us in a very clean room quickly. We paid a bit more for a nicer place. Very comfortable beds. Had a little trouble figuring out the HVAC.
Staff welcoming & helpful. Room very clean, large & well equipped. Breakfast was a cut above any hotel hot breakfast buffet we've experienced. The cheese omelets were great, oatmeal with all the trimmings and good variety with something for everyone.
Heater knob would not work, lights burned out, terrible check in experience tried to recharge and gave us the wrong room
Good location. Easy to find. Staff was not professional. We came back to our room one afternoon. A couple doors down a room door was open and it looked like the room had been vacated. We layed down for a nap. When we awoke and left for dinner over 4 hours later that same room was still open. Being a housekeeping manager myself I understood what a security risk this was so I went in the room, collected the keys and secures the door behind me. I went to the front desk and explained the situation and they looked at me like I was from another planet. No thank you or anything. It rather rude. The housekeeping staff wasn't any better. The day we departed I was trying to take our belongings downstairs to load. The items were heavy and bulky. The housekeepers were cleaning the last room on the end and just so happen to be taking a break. I was forced to squeeze through between the cart and the wall even though they could've moved their cart down a few feet as they saw I was struggling to get by each time. When I was force to brush against the cart they gave me a look like how dare I touch the cart. I was also thrown a back by the fact that they decided to take their break and smoke right there by the room. None of them were professional at all. The clothing they had on was definitely not appropriate for work. Granted this is not a 4 star property, it's the small details that can take this property from a 1 star to a 3 star. It's the over all impression. Consider uniforms for your staff (even if it's black slacks (not jeans) all black shoes and a polo shirt). Same thing with your front desk staff. Black slacks and a white button down shirt WITH a name tag! No one seemed to have a name tag. Do not allow your front desk staff to eat at the desk in view of the guests. Make them stand to the back to do that. Also being on a cell phone is not professional either. They are there for the guest and to assist them not converse with whomever on the phone.
It was close to the college campus. Accomodations were less than desirable.
Easy to find next to highway
Customer service was great!
I have a bogus charge that I need to take the time to try to get off my credit card. I have no idea what it is and did not cause any damage.
Enjoyed a multi-day stay in this charming, friendly and well-situated inn. My 83 yr old mother and I received excellent service from a server who remembered our breakfast order each morning and gave us tips on area attractions. Front desk staff was unfailingly friendly. The lovely front porch, breakfast area, bar, rear veranda, party room and pool areas are attractive and welcoming. There is a pleasant park within walking distance. The inn hosted a wedding during our stay, and is well suited to events. Our room wasn't stellar, but was clean and overall acceptable (and had good coffee for the in-room coffeemaker, which doesn't always happen). In this era of corporate chains, I was glad to patronize an alternative with history and character. Owners are making a number of upgrades, so I look forward to a future stay to see the progress. The inn is being remodeled so some people might find it a bit off-putting to have an older room or not have use of the lounge. Not a big deal for me. I get tired of the corporate chains. As to the reviewer who complained about the service staff, we observed staff being stretched a little thin during the busy Sunday brunch time, but a bit of patience and walking over to a server to ask for assistance worked wonders. The dining area doesn't have a check in station, so the servers have to multi-task, watching the door and serving customers.
Good location in the middle of Aurora. Dank musty room. Construction in progress. Had bottom level room. It felt and smelled like it had been flooded. They had one very small dehumidifier in the hall for the entire floor. They needed a couple in the hallway and one in each room to dry it out. Went to the restaurant for dinner nobody sat us. Walked to the bar to ask if it was self seating. She said seat yourself and somebody will find you. They didn't. Saw staff walking around the far end of the restaurant and know they saw us but nobody came over. After we walked out, I asked the man at the front desk if the restaurant had table service. He said usually to just go sit down and wait. I said that ship had sailed. When I first checked in they said there were no more rooms at the in but it was ok because they booked me a room in a hotel in a nearby town. I said that was unacceptable because my reunion had events scheduled at the hotel that weekend. After a while they came up with a room. That was why I couldn't get a room other than they ground floor. Beds were saggy and pillows were flat. Overall terrible experience.
Couldn't beat it for the price. Clean and comfortable. It felt like home.
It was affordable and close to the area I was visiting. The staff was great, and they allow you to cancel a reservation up to 6pm on day of check-in. I didn't cancel, but with changing plans it was comforting to know I could. It was a little noisy outside my room, the location of my room was near offices and I could hear staff and patrons at night. There could be better outlets, or a charging area on the night stand, having more than one item to charge and use was challenging.
Starbucks coffee for purchase!!!! This is always a plus
I was a little bit leary going in because I had to pay extra for my breakfast to be included with our room rate. It was well worth the extra money paid, though. The breakfast was more than the standard hotel continental breakfast. They had several hot options to choose from plus a few cold breakfast options for tbose who like a lighter breakfast. The beds were comfortable and the rooms were a decent size. The staff was very friendly and helpful. I highly recommend this hotel for families or business. Nothing
Cleanliness, comfort Had to call the front desk at 3:00 am because of noisy guests in a surrounding room. They were unsuccessful in getting them to be quiet, we had a sleepless night.
Room was spacious and comfortable and the staff was helpful and super friendly no
The location was ideal for where we were. Loved the suite feature. The beds were AWFUL. The second worst hotel bed I've slept on. I think they know it's bad b/c they attempt to rectify it by putting a slim mattress pad over it, which helps little to none.
The hotel had a full kitchenette with a large fridge, sink, burner, and microwave. They also had glasses, silverware, plates, bowls, pots, pans. I like having the option to cook my own meals at a hotel. My 3 month old slept for 8 hours in their crib. Because they had an ice maker in the large fridge, they did not have an ice machine so we had to wait to make ice. They also did not have a vending machine. Overall, the pros outweigh the cons of this hotel.
Staff was outstanding. Very friendly and ccourteous. The room had a broken sink plug and broken bathroom fan.
The staff and the rooms The maid came by at 0930. I asked her to return later as my wife was still in her nightgown. When we returned at 2100, nothing was done. She never returned.
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Seems like an aged hotel. Not consistent with other Staybridge Inns. Noisy wall A/C unit resulted in really poor night sleep.
Spacious. Bed and pillows were very comfortable. Bathrooms should be exhausted.
This guest did not leave comments about this hotel.
The staff was nice and the rooms were very nice
Nice quite room, staff was great
The staff was very friendly and accommodating. Room was comfortable. They had a problem with the alarm system. It kept going off and if there were ever a real emergency, you can't miss it. The alarm in the room is deafening. Fire department came and cleared the building, but it kept going off, so people just started assuming it was false. They eventually got it fixed before normal sleeping hours. Thank goodness.
Top notch hotel. Always clean and comfortable. Staff was very courteous and helpful. I will be staying here again. Pillow selection is limited. All of them are thick and fluffy. I prefer a flatter, firmer pillow since I sleep on my stomach. I made do, but it would have been nice.
The rooms were updated and beautiful. All of the staff was helpful. The breakfast was very good. Maybe because of the holiday, I couldn't get a drainage problem with the tub resolved.
The workers very nice and helpful! Great customer service! The whirlpool tub in my room could have been better cleaned!
Desk staff was very friendly and willing to offer suggestions for nearby restaurants. The morning breakfast menu was exceptional and delicious. Room was clean and comfortable! Temperature in the Whirlpool was several degrees hotter than it comfortably needed to be and the pool was a couple degrees cooler than was comfortable.
Nice staff, comfy beds, good breakfast, right off the interstate.
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Nice clean room with comfortable bed. There were too many punks running around the hotel common areas making cacophonous sounds where security should have settled them down, sent them back to their rooms or kicked them out of the hotel. It was impossibly to sleep in this environment.
clean comfortable. ample parking. very good breakfast, both hot and cold none.
Friendly front desk staff Needs a renovation desperately. Chlorine issue with having to leave pool area. Kids in distress from the chemical. Very frightening
Bed were super soft, and located close to a lot of good stuff AC didn't work, Bath tub could have been better, room not as big for price paid/ expected.
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Staff, great room cleaning and comfy beds
Location fit my needs The control panel on the heater/air unit was filthy as was the telephone. . The hotel needs to take each room and deep clean.
Breakfast took a very long time because they only had 1 toaster. They should look at getting another toaster, because the line was long for people waiting to toast something.
The location was excellent and the staff were efficient and friendly. It was unexpectedly quiet too, given its location; though in all fairness the university was not in session during our stay. It was a bit scruffy around the edges. No doubt due to heavy use in a college town. Not a serious issue. I would still recommend it to a friend.
Location! Friendly staff, accommodations, breakfast. Reciprocating exterior and parts of interior. Will be excellent when they are done. It is very good at the moment...
Love everything about it. Room was beautiful, receptionist was incredibly friendly and nice. Breakfast was really good as well.
Clean rooms, pleasant staff, reasonably fast WiFi, good selection of breakfast foods, and good soundproofing. Slept soundly despite the surfeit of young children and tweens (but perhaps we were fortunate to be staying in the hotel with a surfeit of well-behaved families). This is function of original design -- narrow corridors and tight turns on ground floor might make navigation difficult for some people.