Redditch Hotels

All the staff were very friendly. The bar was not well stocked, not very warm, and not very comfortable. The wifi didn't work.

Friendly and helpful staff Everything else

Too quiet no sky TV

Hotel adequate for short stay. Location excellent for our needs Unfortunately heater set on fire in room but staff moved us to another room, but no heating in this room. Staff very helpful.

easy to get to. Food good. Most staff bright and helpful. The hotel may be in the middle of a face lift. Although the room was clean - the decor - bathroom etc needed some attention and the entrance and stairs (which could be quite impressive) need decorating.

breakfast the room wasnt cleaned ready for when we got there.

spaciousness

Freindly Staff Value for money size of room no bath

Hotel room had a strong smokey smell to it even thogh a non smoking hotel

The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.

Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities

Food okay Reception - bloody slow. Bar - cold and slow servioce.

Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.

Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.

No draught beer

proximity to main roads, easy to find, affordable for one night stay. check in was a little slow

I liked the setup at the hotel, the relative seclusion of the location and the reasonable privacy of the separate bedroom block. The room way only just warm enough and the heating would benefit from an upgrade. One small electric heater would have been inadequate if the night had been much colder. The traffic noise was intrusive from around 7am to the light sleeper.

Clean towels each day and tea and coffee replenished daily

Generous continental breakfast with very reasonable priced upgrade to full english breakfast. Comfortable bed and both bath and shower in en- suite bathroom Room was a bit cold (it was November) and the heater took a long time to warm up. Restaurant was closed the first night I was there so I had to drive some 3 miles elsewhere to find an evening meal.

the breakfast was very good , plenty to choose from and of a good quality. the reception staff were also good. the bed was not up to the standard of the premier inn one we had stayed in the previous night.. the vanity basin was cracked.

Location suited my needs. I chose this hotel based on the leisure facilities. Parking procedure confusing. Room not as described.

Room in good order Bar was very noisy.

Good hotel, good service. Room service is expensive.

The bed was extremely hard and the pillows were very uncomfortable - I woke up on the hour every hour - it was liking sleeping on a balloon

The bedroom and bathroom were clean and fresh. Breakfast was the usual good standard and the staff were very pleasant. The room allocated to me in the hotel was over the bar of the pub which is part of the hotel and which did not turn off the music until midnight and the light outside the room, (very bright yellow) was turn off at about 1am. The bed was very hard with little comfort. I had a ver poor night,s sleep, certainly the worst I have experienced at a Premier Inn. I recommend to anyone else that yu request a room at the back of the hotel which may be quieter.

All contacts with staff were good. Especially so the receptionists. I can appreciate you wanting to look 'green' but do bear in mind that some people wish to relax on the bed and read with decent illumination. You can't do that with the available lighting, only place being the desk, sitting on a hard chair

Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.

Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.

The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent

Bars One bar closed early

Check in process needs improving

Not alot poor reception service

It was within walking distance of good shops, pubs and night life The bed,s were very hard

Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities