Being able to go from our room to the dining room without going outside into the freezing cold!
Noise of other people going along the corridors and talking in the early hours and the beds were so hard!
All contacts with staff were good. Especially so the receptionists.
I can appreciate you wanting to look 'green' but do bear in mind that some people wish to relax on the bed and read with decent illumination. You can't do that with the available lighting, only place being the desk, sitting on a hard chair
The staff were excellent, very helpful & friendly. The food was also excellent in the Brewers Fayre.
Lots of stairs, had to get a member of staff to let me through to the restaurant to avoid stairs. They were very happy to do it, but felt I was imposing on them.
Staff were extremely friendly and helpful and went out of their way to help us as we had arrived at 11.15pm
The hotel was friendly, clean and comfortable. Well situated for visiting friends
The bedroom and bathroom were clean and fresh. Breakfast was the usual good standard and the staff were very pleasant.
The room allocated to me in the hotel was over the bar of the pub which is part of the hotel and which did not turn off the music until midnight and the light outside the room, (very bright yellow) was turn off at about 1am. The bed was very hard with little comfort. I had a ver poor night,s sleep, certainly the worst I have experienced at a Premier Inn. I recommend to anyone else that yu request a room at the back of the hotel which may be quieter.
Man on Night Reception was extremely helpful and very curteous
The cooked Breakfast took over 20 minutes to arrive, and when it did the scrambled eggs were over-cooked, the tomato was of poor quality, I was under the impression that it was supposed to be a fast service!
The bed was extremely hard and the pillows were very uncomfortable - I woke up on the hour every hour - it was liking sleeping on a balloon