Richburg Hotels

Parking was available outside rooms.

The tale of 3 rooms. The first room had a strong stench of cat urine upon opening the door. Went to the desk to get a different room. Was told that happens, the carpet cleaner was broken and a new one was ordered. We were given a new 'upgraded' room, going from 1 queen bed to 2 full. Second room issues included refrigerator that wouldn't close, stains on chair seats that had to be covered with towels and the final blow....bugs! We saw a dead bug by the AC unit but felt any room could have a stray bug, at least it was dead. When we saw bugs on the wall and scurrying on the dresser, that was it. When going to the desk I was told that the only condition a refund could be given was if the bugs were cockroaches. We went back to the room, grabbed two of the critters with a Kleenex and took them back to the desk. Sadly, we were told they were 'beetles' and they don't give refunds for beetles. We were offered a third room. Our adventure began with the third room door not opening. It's late, we are tired. Into the room we found no horrible odor and the fridge worked! Hooray. Further inspection revealed the following: a distorted, poor color picture on the TV; filthy furniture; no coffee maker; shelves missing the the refrigerator; a stained toilet; an unknown 'substance' streaking down the back of the bathroom door in multiple locations (noticed when the door was shut to take a shower) and last but certainly not least, BUGS. To top it off the beds were boards, sheets were clean but stained, blankets were old, worn and pilled. Total exhaustion, refusal to refund our payment and desire to go to sleep as quickly as possible to leave as soon as possible were the only reasons we stayed. The situation was brought to the attention of the front desk no less than 8 separate times. The front desk has no authority or ability to resolve problems at the hotel. They have a list of rules with no ability to deviate (bug refund). Was the bug a beetle or a cockroach? I have no idea. I am not an entomologist. As a customer, my room had bugs and numerous other issues that in a hotel concerned about customer satisfaction, would have been 100% corrected or a refund happily given. Run like the wind. Drive a little extra if need be. I would never consider this hotel again, would advise against any child ever being housed in one of these rooms and feel only adults that normally camp in an unscreened, musty tent with no bed pad would find this hotel acceptable.

The sheets were clean and there were no bed bugs.

Very dirty hotel.Cigarette butts and beer cans everywhere outside with red mud on all steps and walkways. Not cleaned up in 3 days.Found an uneaten pork chop plate in the microwave & a head of lettuce in the refrigerator.Half eaten cheeseburger on floor.

The front desk agent was nice and helpful. The staff overall was very friendly. I would definitely stay there again. You get a nice room for the price and it smelled good.

My family went to breakfast and said that there wasn't nothing good to eat, but it is a lot of resturants nearby.

staff was very anxious to accommodate

had to contact the office for things that should have been ready to use....

It was a good price, good customer service. Wasn't expecting much but it wasn't bad

It's a little far from everything. Not much around to see

Ease of access to rooms and friedliness of staff

n/a

Nothing

I didn't like the service reason is I was charge twice for one night

N/A

No one showed up. I was locked out, couldn't get into the lobby...I rang the doorbell and knocked for about 10 min before giving up.

Very clean & the staff was very friendly

No

The location was in close distance to our venue location. The staff was very friendly

The room reeked of stale cigarettes the entire stay. We found ashes in the air unit by the window. The staff didn't seemed concerned or offer a change of room or a discount, etc. The air unit was extremely loud when it cut on.

Staff was great all around. At checkout I forgot a book in my room and they called me right away. They would've mailed it to me, but I was still nearby so I picked it up. Older fridge and microwave were serviceable. Close to downtown area.

Room was basically very clean except the carpets need to be replaced.(several old stains)

Front Desk clerk tried her best to satisfy, but with limited and degraded resources, was unsuccessful.

I had reserved a non-smoking room. I checked into the room and was overcome by the odor of smoke when I opened the door. There was an ash tray on the table and even burn holes in the comforter. I went down to the lobby and the clerk was apologetic and tried to find another room. One was found but still had to be doused in odor ban as the room had an unpleasant smell. I was told that they had re-arranged which rooms were non-smoking and which were smoking a few months ago. Management should realize you just can't rearrange the non-smoking decals but that you need to have the rooms cleaned as well. No need to leave the light on for me as I will not be returning! Better off staying 30 minutes away in Rock Hill or an hour away in Columbia.

Very comfortable room and the pillows were very soft. The best quality inn I've ever been in.

The location

It was old and dirty, the tub had rust and the commode seat needed replacing. The room was suppose to be a non smoking room but it had a terrible smoky odor. I called the only 2 orher motels in Lancaster and they were booked up. I had no choice.

room was very clean and location was good and beds comfortable and price was good for area

in need of plumbing repairs in room. extremely dirty exterior. breakfast skimpy