Lake House

Because we changed rooms after our first night, I need to give two sets of ratings to question 2. For night 1, they're good, poor, poor, poor, mediocre and poor. For nights two and 3, they're good, good, mediocre, poor, good and poor. We had a VERY disappointing stay at The Lake House Lodge. We made our reservation more than 3.5 months before our arrival date, but when we arrived, we were escorted to a separate building that I'll describe as a bunk house, more than a mile from the lodge and the lake. Our first-night room was small and cold with a tiny bathroom. There was no trash can, no wash cloths (though I scavenged the building and found some) and the TV was a 13" computer monitor (being a hockey fan, I wanted to watch the Stanley Cup playoff game, and doing so on that TV was totally unsatisfactory). In short, it was the worst accommodation I've ever experienced. The next morning, the owner gave us our choice of rooms for our remaining two nights and we found a much better one. It was, however, still in the bunk house away from the lake, not the lodge. She also said that she'd give us dinner at the lodge to compensate for the night before and we had a nice dinner in the dining room overlooking the lake at sunset our last night. Since we paid for the accommodations in advance and felt that being put in the bunk house was less than what we paid for (and with the free dinner only compensating us for the first night debacle), I e-mailed the owner on June 4 saying I thought a partial refund or a free night on a subsequent visit (the lodge would be a wonderful place to visit in autumn when the leaves are changing) would be appropriate compensation for being housed in the bunk house rather than the lake house for nights 2 & 3. I felt that if I'd gotten a satisfactory, good-faith response, I'd chalk it up to experience and consider myself a satisfied (albeit minimally) customer. As it turns out, though, I've gotten no response, so I remain a dissatisfied customer.