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nice location, could use the pool at the sister property There were a number of issues we were less than happy with but I'd like to focus on just the most important one. The shower is unsafe and my wife fell and got badly hurt. The staff said this was the first time they'd heard of such a thing happening and provided an ointment to ameliorate swelling.
The situation of the hotel. Announced as 4star hotel we had a tiny room (Nr 235) a bathroom 75cm large and 2 m long, when the door was closed it was not possible to use it. As weel a wc was in the bathroom but while using your head is almost in the zink. Even the hairdryer had no space it was using the towelhokders.,Shokking for 4stars. At checkout we had 1 night reduction due to this room. Whenever you booking this hotel do not accept room 235 or equals.
The welness center with large bathtub with whirlpool and airpool hydromassage system. We enjoyed it coming back from the long trip to the glacier ridge. We were 2 adults and 1 child of 3 y.o. The publicized price included breakfast and the child in the room. But at the moment of the payment of our 2 days stay we had a surcharge of 80 CHF for the child breakfast, corresponding at the 40 % of the room price.
The staff were incredibly friendly and very helpful with all of our requests. The breakfast was quite nice and served until 11, which was nice! The room was big, modern and had a super view of the mountains. The restaurant was also quite good - dinner was excellent! Wellness Oasis was big and very well kept.
The staff was very warm, friendly and helpful. The hotel is located a short distance from the train station - a hub for many alpine rail adventures. The buffet breakfast provides a good variety of choices for both the vegetarian and carnivore. Our room was quiet, clean and comfortable. The decor reminded me of home.
This was our best stay in Europe. Very close to train station, though very quiet. Friendly staff and excellent breakfast and dinner!
The new lift! Friendly staff remembered me from previous visit. Very clean and comfortable room. I just like this hotel - it's a nice place to stay and I would recommend it. As others have remarked, there is some updrift of a stale smoke smell from public areas. Switzerland in general could use a smoking ban in public places.
Reception staff friendly and helpful, restaurant staff and food very good.
This hotel is close to the train station and the staff was friendly and helpful.
It was close to the railway station. It was clean and comfortable, and quite typical for an older hotel. We only spent one night so it was adequate for our needs. Smell of smoke.
The room facilities were excellent, comfortable, super bathroom, great view, spacious. Hotel easy walk to station, shops, restaurants. Breakfast included. Good for short stay on way through Switzerland. Reception not very helpful on arrival, manned only limited hours. Restaurant closed for renovations but still advertised in room. No alternatives suggested. Wifi not free,
We chose the hotel for its convenience to the railway station and this was good. Break fast was adequate. Our bedroom was dark and dingy and, frankly, rather depressing, with spartan furniture.
The receptionist was multi-lingual and spoke excellent English There was nothing I didliked about this hotel. It was extremely convenient to the central trail station as well as to the downtown shopping area. It has a really fine restaurant.
Central location, excellent a la carte menu
The location of this hotel could not be better - immediately outside Brig train station. My room was at the back so I was not disturbed by train movements or announcements. I suspect front facing rooms may have more of a problem. A very acceptable hotel for a short stay in the area.
Clean and quiet - that's the most important
Stayed there before, so owner remembered me, will be going back again soon. Good hotel excellent location, friendly staff highly recommended. No
We liked everything as Location (in front of the Train station), Free WiFi, good staff, the room size, good breakfast. We really reccomend this hotel. We have stayed here twice. nothing.
Proximity to station Namesake breakfast and internal facilities also not adequate to qualify for a three star
Most informative reception (English speaking). Location 20mins walk from centre of town/station(ost) but not a problem. lovely dining facilities. Possibly 'location not being central, but for the price, this is hardly a problem. Those with mobility issues need to know this,however.
Pleasant and friendly staff, clean and comfortable room, good breakfast in nice surroundings, convenient for town and rail station
The reception staff was very helpful spoke good English. Room was nice and big breakfast. Enjoyed our 2 nights stay at Europe Hotel Love everybit of the hotel
Proximity to rail station noise
The hotel staff were very helpful and friendly. After a hard days hiking it would have been nice to get room service for light meals but the hotel does not have a restaurant; good restaurants are newby however.
Beautiful, spacious and perfectly clean rooms and bathrooms, nice location, very good breakfast buffet. The wireless internet connection was not working in our room.
We had two adjoned rooms, both beautiful and big, each with balcony, very clean and the staff was helpfull and friendly. The hotel looks actually much nicer from the outside than on the photo.
nice room and bathroom it was only possible to have braekfest;mybe the can put an thea/coffeemachine in the room
The view of the castle from the hotel was perfect. Family room was a strange layout with shower opening directly into the hallway. Didn't like the polyester duvet covers or the stray hairs in the bed. Bunk beds were good for the children but there was no safety barrier on the top bunk and the head space on the bottom bunk was better suited to a young child - our 7 yr old couldn't have sat up in the lower bed.
Very friendly service. Clean and big confortable room. Nice view on the castle and its park. From there, it is easy to walk (3min) to the center of Brig.
This hotel was fantastic. We really enjoyed the great views and wonderful location. Breakfast was simple and very well prepared. The town of Brig itself is full of hotels but we really felt that we made the right choice staying here. Only downside was that we asked for a double room and had two single beds pushed together. This is frustrating but didnt detract from a wonderful hotel experience all round. Hats off to the owners for also providing great internet and library lounge facilities. Excellent!
A straightforward hotel offering all that was necessary for a short stay in a town where most people will be briefly passing through.
Price, free wireless internet access & proximity to downtown
Great location in front of the castle, very friendly and polite staff, good breakfast, clean room and good hotel facilities
A good hotel, though pretty basic. They have quite a good restaurant downstairs. Good choice if you're staying for 1-2 nights for skiing/ trekking
We got a small room, unpretendingly but fully furnished, with bath and balcony; our stay was fine and confortable; hotel people was kind. Good food in hotel restaurant. Room lights and bath ventilation could be improved
The hospitality of the Dutch staff was excellent - they made us feel very welcome and helped us with numerous small queries. The room had a balcony and was quite comfortable. Good hot and cold water in the bathroom. The restaurant downstairs had a great menu range and the food was high quality. Only a short walk to a supermarket, bakery, post office, train station, cable car, etc. The free wireless Internet was very problematic, and the staff admitted this frustration. It was also unsecured. Free guest parking is provided, but a street or two away from the hotel (not a problem as you can still offload right outside).
Friendly staff, nice atmosphere. Family-run hotel, good value for money.
I expected more quiet place, that was also mentioned in my booking conditions but not really understood.
The staff was friendly and helpful. The location was great for hiking the various trails and was a short but steep walk to the train station. Also had a spa that was large and warm. A very good place to return to after a day of hiking.
Hospitalilty was outstanding
The staff were very friendly and helpful - beautiful little town, near the railway station of Morel, would go back
I liked the polite & nice staff, the spa
The pool is great; the staff are helpful, the location is amazing and the restaurant by the hotel served the best meal we have ever had at a Swiss restaurant.
Access to pool and wellness centre is very good option - rooms are quite large - people are very helpful and friendly - a quite environment - guided tours offered which are well worth doing The hotel is fairly sober and spartan - the bathroom is quite small and the bathtub is very narrow making it somewhat of a challenge to take a shower in particular as the shower head keeps on sliding down the holder and it is impossible to fix - there is breakfast buffet which is very good but dinner needs to be done at the very good food and value for money Tavern 50 m opposite hotel or walking steeply down and up to village of Morel
Friendly & Helpful staff -- Great accomodations
Huge comfortable rooms with a lounge and kitchen we didn't expect! The food in the restaurant was superb and very well presented with great service. As we don't speak any german it would have been a good idea to have the menu translated into english (reception staff spoke english very well!), or even into french. It was pretty much guesswork what we were ordering (though as already said was excellent food!).
Nice Hotel, nice surroundings, beautiful area for hiking, etc.
We chose this hotel for it's location and facilities -free internet, parking and breakfast. At the place , we noticed more : it's location in a beautiful area, the very pleasant , kind and helpful host, a good breakfast , plenty of information on local trips and holiday opportunities . Nice room with balcony with a direct view to Rhone river and mountains , basic but clean , warm, frigo ,wi-fi. After three days we decide to prolong our stay, and we got immediate approval from the hotel manger ,the charmante lady that made our stay very pleasant. We'll be back for sure .
Very friendly and helpful owner. Our room was comfortable and large.
Very friendly staff. Good breakfast. Wireless internet all over the hotel and a huge iMac in the dining room that is publicly available. Nice views from the rooms.
Warm welcome, clean and adequate rooms. We asked twice for the heating to be turned on, and it did not happen, so we were cold during the nights.
Fantastic hotel! very friendly.
The lady in charge of the hotel was speaking english (not so common in that area) and was very friendly. We could stay in the bar even after the closing time. It is a bit far from the train station and the center. Since there is no dinner service at the hotel, you have to walk down to the restaurants. Our room was a bit dusty.
very friendly staff, nice location, Internet facility The room was noisy due to the busy highway, but only during daytime.
We liked the breakfasts , the beds were very comfortable and we had informative chats with the very friendly owners The only thing we didn't like is that the bedside lights were too bright so that when one of us wanted to sleep and the other one wanted to read that wasn't possible