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nice location, could use the pool at the sister property There were a number of issues we were less than happy with but I'd like to focus on just the most important one. The shower is unsafe and my wife fell and got badly hurt. The staff said this was the first time they'd heard of such a thing happening and provided an ointment to ameliorate swelling.
The situation of the hotel. Announced as 4star hotel we had a tiny room (Nr 235) a bathroom 75cm large and 2 m long, when the door was closed it was not possible to use it. As weel a wc was in the bathroom but while using your head is almost in the zink. Even the hairdryer had no space it was using the towelhokders.,Shokking for 4stars. At checkout we had 1 night reduction due to this room. Whenever you booking this hotel do not accept room 235 or equals.
The staff were incredibly friendly and very helpful with all of our requests. The breakfast was quite nice and served until 11, which was nice! The room was big, modern and had a super view of the mountains. The restaurant was also quite good - dinner was excellent! Wellness Oasis was big and very well kept.
The welness center with large bathtub with whirlpool and airpool hydromassage system. We enjoyed it coming back from the long trip to the glacier ridge. We were 2 adults and 1 child of 3 y.o. The publicized price included breakfast and the child in the room. But at the moment of the payment of our 2 days stay we had a surcharge of 80 CHF for the child breakfast, corresponding at the 40 % of the room price.
The hotel is actually at the top of the ski hill and the only way to get there is to take a chairlift and ski to it (one minute) or to walk up from Riederalp. It was a really cozy place, with decent sized rooms, nice bathrooms and showers that were shared, and in a great location. You just pop on your skis and off you go! The food was also really good and the service was great! You have to make sure you catch the last life up or you have quite a hike ahead of you in ski boots.
Very friendly staff, good food, and comfortable rooms. We would stay there again, and recommend it to friends - great location