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The owners were polite and excellent. I have recommeded this hotel to a business partner.
The self-catering rooms were absolutely beautiful and a very good size. It is a lovely maintained B & B all around with nice gardens and probably the best part was the best breakfast I've ever tasted, with the unbelievable range of foods & juices. I certainly recommend this place if you don't mind being a short car ride away from shops & other places of interest as it is located inside a security guarded suburban area. Overall service was decent, not fabulous nor poor.
We were checked in quickly. Beds were comfortable
the value for money, excellent personalised service by owners and great breakfast
I like everything about Rivonia Hotel and their service is excellent, you feel homely in their rooms setting. Nothing
The staff were very friendly, profesional and most of all, very caring! I felt like I was amongst family! Also, the grounds are beautiful! The great attention to detail was highly appreciated.
I liked the reception I got, the set up of the room, the breakfast offering, and the size of the pool. The first sight of the hotel, on arrival. It gave me the obviously wrong impression of a small, run down place. I think the first impression is important and management should improve the front and reception view. Also too many keys!! Consider standardising to one key only, not a bunch.
Pleasusable, friendly environment, all ameneties were easily accessible, staff a pleasure to deal with and knowledgeble on the surrounding areas and entertainment lack of reclying/ relaxing chairs at poolside
Great rooms and layout of the BXB. Relaxed feeling. Maybe the tv could be quite in the breakfast room.
The room was spacious, comfortable and clean, the staff were nice. The breakfast was good. Security was also good. Locating the address posed problems both for me and my visitors.
Staff were extremely helpful and very friendly. Rooms were very clean and comfortable.
The decor, facilities and location were top notch.
All good All good
Fine deign, good food, attentive staff. The charges for the Internet were quite high--30 ZAR for 30 minutes--and parking cost about 35 ZAR overnight.
The staff was very attentive and wonderful. Wifi in my room was not working
Clean, friendly, easy
The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Wonderful experience, staff amazing, executive level was more than worth it.
Service was very friendly I was not told when I checked in that the water was going to be cut off through out the night until the morning. I was told when I checked out the next morning that a manager would contact me to address the issue. Never Happened!!!
Great location & staff
Hotel Staff seems to be sometimes very unorganized, especially the organization of the free Shuttle Bus to Shopping center is not very good, the Bus is often not in time or basically not available.
breakfast buffet The room tempature was uncontrolable. Changed rooms three times because room 1 no hot water and no heat, room 2 got hot wated but no heat, and room 3 got hot water and heat but couldn't control the temp so it was not comfortable. I also book 2 rooms and only 1 room was reserved. Had to fight and wait 2 hours to get the second room. The front desk was horrible !!!!!!
Close to sandton city and Mandela square for shopping and restaurants. Executivel level ( 6th floor) was great with the little extras - drinks and breakfast, etc R40.00 guest parking fee- Guests should park for free. In the showers, only soap dish provided. No space for shampoo or conditioner.
Treatment by their late night security personnel
there is nothing mattress should be change, old furnishing,
At over 600 euros a night.Taking advantage of a situation.
The hotel arranged for car service to meet us at the airport. As we were coming from overseas and laying over before leaving the country the following day we needed to relax and enjoy our time in Johannesburg. That we did. Restaurant, service and concierge were all wonderful. Thank you so much! Family highlight and not to me missed: visiting Mandela Square
All staff were very welcoming and helpful.
Space ,smoking room, breakfast,roomservice meal,location, key card deactivated twice ; plug in handbasin would still not disengage even after reported on morning one ;Pet hate is guest supplies (shampoo etc )in clear bottles and you cant read the labels unless you have your glasses on in the shower! . internet booking did not work so hassle at check in and then advised that i was a non show and I would pay a penalty!.
very quite hotel except at the bar/restaurant where smoking and no smoking people are mixed. kindness of some staff member
It is located close to the Gautrain station as well as the shopping centre The room was not ready for us to book into. They gave us another room but then kept on confusing us with the people that would have booked into that room.
Very convenient hotel, near big shopping mall. Luxury hotel.
Nice hotel, excellent breakfast
The hotel is situated within walking distance of both the Sandton Gautrain Station and Sandton Shopping area. It is in an area that is safe to walk around both day and night.
flies in the room. door locks that doesn't require a key to be opened
Close to Mandela Square shops and restaurants, lovely quiet area
attitude of staff lighting in room was minimal
Location, non-smoking rooms. I know the hotel from having stayed there many years ago, and it was a good memory. Not worthy of 4 stars - worn-through carpets, broken toilet seat.
Sorry to say, didnt like any thing. How can the hotel cut (not reserve) the amount of the first night 12 days prior to arrival using my credit card, although Booking.com rules doesnt allow that. Please send me an explanation regarding this issue.
Rooms, lobby, and garden were very comfortable. We loved the breakfast buffet. Pool could be kept more clean.
Great location for someone arriving Johannesburg one day and leaving the next. Hotel is 3-minute walk from Airport, which has luggage carts you can push over there and leave. Bellman will take you to ticket counter for check-in the next day. Great staff, genuinely pleased that you are there. Excellent food. Soundproof, no airport noise. I normally stay at Sandton Hilton near my business partners' office, but when staying overnight to connect a flight the next day, the added cost of this hotel is absolutely worth while. I shall return. Cannot think of anything I did not like.
Staff is excellent, very friendly
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
Liked the restauruants in the complex and level of security Just too far from Joburg centre
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
The security no.
Check your bill!!!
The Manager was very helpful and we had a lovely breakfast in the morning. The television was terrible and due to the fact it was not safe to go out at night, did not suit our requirements for an overnight stay. If we were to do this again we would stay in a hotel/guest house nearer the airport. The lodge was lovely, comfortable and Ria the Manager could not be more helpful, but just did not suit our requirements and would not recommend for anybody who is just doing a stop over for one night.
A very nice resting place away from the city noise and stress. The landlady is always available to make you feel confortable. The breakfast is a must facing the outside pool....This mansion with a thach roof and the outside garden made me feel at home.
Truly a "home away from home". I used to stay at the big hotels in and around Sandton City. Not anymore, from now on it's going to be The Thatchfoord Lodge. The setting is beautiful, the sound of the adjacent river is most calming, and yet, one is so close to businesses and restaurants. I can highly recommend this lovely little hotel to anybody.