Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "World class service."9.6 "96% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." -
8.6 "Food is delicious."
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8.3 "Location is great."
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7.8 "Good breakfast."
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6.6 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." 5.6 "For only 56%, thetv was ok ." -
6.1 "Average comfort."5.4 "Only 54% said
rooms were big enough ."
Overall Rating
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9.7 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Good value."
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8.7 "Location is great."
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8.3 "Breakfast is good."
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6.8 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ."
Overall Rating
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9.8 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.6 "Location is great."
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7.9 "Good breakfast."
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7.5 "Good cleanliness."7.6 "76% said
rooms were clean ." -
6.3 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." -
6.3 "Average comfort."5.7 "Only 57% said
rooms were big enough ." -
3.1 "Terrible amenities."3.1 "69% thought the
building wasn't nice ."
Overall Rating
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9.7 "World class service."
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7.7 "Good cleanliness."
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6.8 "Rooms are ok."
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6.1 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0review from
This guest did not leave comments about this hotel.
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6.0review from
Interior design Questionable stains on the bedspreads
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3.0review from
The location and that it was pet friendly. The hotel is very old & not nice at all. It was definitely lower quality than the best western example for the star level. The hotel is all non-smoking NOW, but it definitely didn't used to be. The room layout was very odd and it smelled awful.
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7.0review from
Fairly close to the hospital. Easy access to street. It was a 'basement' room Over priced for what was offered in the room.
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5.0review from
Updated and clean Cleaning lady changed the temperature in the room-- left it on the coldest setting. I was gone all day and came back that night to Antartica. The light above the doorway kept flickering when light switch was off. Debera hung up on me/rude when called.
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9.0review from
Convenience of location and ease getting back on the interstate. The cost is reasonable also. Bet, evg Breakfast could be a little better. Didn't like the eggs.
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8.0review from
Room was nice, clean, staff was helpful No real complaints
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10.0review from
Everything NO
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8.0review from
suite with separate sitting room leak in ceiing onto bed
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10.0review from
The room was clean and the breakfast was good! We attended the NASCAR race and we will definitely go there again. No.
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8.0review from
The staff. would have liked HD TV.
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10.0review from
Good breakfast. Sliding door was hard to open and close.
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10.0review from
Very nice accommodations, quiet. Very nice suite. Would definitely stay here again
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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7.0review from
Staff was courteous, room was clean. Hall way was dirt due to construction. I will stay again.
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1.0review from
Directions were good. The hall floors were not solid. The room carpets had red blood stains on them by the sink. The bathroom fixtures were old. When we woke, our bags & electronics were crawling with ants from the walls but we had no food and were on the third floor!!?
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3.0review from
Close Proximity to what we needed. Staff is friendly. Electronic room keys had to be reset twice. Current renovation in progress not noted on website. Bath towels are kind on small for adults. With everything going on, stay did not feel very comfortable.
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6.0review from
Nice and inexpensive, great for passing through at the end of a long road trip. Beds were very comfortable, slept like a dream. Rooms were clean and quiet. Staff was friendly and helpful, doing their best despite limited resources. Only 1, new person at the desk, couldn't find our reservation but price-matched anyway. Card system was down so she had to let us into the room. Pretty inconvenient location to downtown Roanoke in the strip mall / industrial park area, but safe.
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
on check in the front desk service rep was good. Helpful.. But that is where it stopped. Terrible service at the front desk upon check out. Clerk at the front desk lefts before replacement came in. I had to wait for the next worker to come in. He did apologize but the. Blamed the Breakfast worker. She didn't even know how to work the computer
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2.0review from
The staff was friendly. Yes. The internet does not work. The room I stayed in did not have a working key-lock, so someone had to let me in every time. The air conditioning unit made so much noise I could not sleep with it on, so it was like having no a/c at all.
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9.0review from
Convenience of location and ease getting back on the interstate. The cost is reasonable also. Bet, evg Breakfast could be a little better. Didn't like the eggs.
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8.0review from
Room was nice, clean, staff was helpful No real complaints
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10.0review from
Everything NO
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8.0review from
suite with separate sitting room leak in ceiing onto bed
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10.0review from
The room was clean and the breakfast was good! We attended the NASCAR race and we will definitely go there again. No.
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8.0review from
The staff. would have liked HD TV.
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10.0review from
Good breakfast. Sliding door was hard to open and close.
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10.0review from
Very nice accommodations, quiet. Very nice suite. Would definitely stay here again
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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5.0review from
This guest did not leave comments about this hotel.
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6.0review from
Interior design Questionable stains on the bedspreads
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3.0review from
The location and that it was pet friendly. The hotel is very old & not nice at all. It was definitely lower quality than the best western example for the star level. The hotel is all non-smoking NOW, but it definitely didn't used to be. The room layout was very odd and it smelled awful.
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5.0review from
Updated and clean Cleaning lady changed the temperature in the room-- left it on the coldest setting. I was gone all day and came back that night to Antartica. The light above the doorway kept flickering when light switch was off. Debera hung up on me/rude when called.
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1.0review from
Directions were good. The hall floors were not solid. The room carpets had red blood stains on them by the sink. The bathroom fixtures were old. When we woke, our bags & electronics were crawling with ants from the walls but we had no food and were on the third floor!!?
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3.0review from
Close Proximity to what we needed. Staff is friendly. Electronic room keys had to be reset twice. Current renovation in progress not noted on website. Bath towels are kind on small for adults. With everything going on, stay did not feel very comfortable.
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6.0review from
Nice and inexpensive, great for passing through at the end of a long road trip. Beds were very comfortable, slept like a dream. Rooms were clean and quiet. Staff was friendly and helpful, doing their best despite limited resources. Only 1, new person at the desk, couldn't find our reservation but price-matched anyway. Card system was down so she had to let us into the room. Pretty inconvenient location to downtown Roanoke in the strip mall / industrial park area, but safe.
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6.0review from
This guest did not leave comments about this hotel.
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4.0review from
on check in the front desk service rep was good. Helpful.. But that is where it stopped. Terrible service at the front desk upon check out. Clerk at the front desk lefts before replacement came in. I had to wait for the next worker to come in. He did apologize but the. Blamed the Breakfast worker. She didn't even know how to work the computer
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2.0review from
The staff was friendly. Yes. The internet does not work. The room I stayed in did not have a working key-lock, so someone had to let me in every time. The air conditioning unit made so much noise I could not sleep with it on, so it was like having no a/c at all.
