Kayak could have allowed me to cancel just hours after making the reservation. Even with travel insurance Kayak blamed the hotel for not refunding my money. In fact, Kayak had not transferred the mone...
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Latest deals for Hilton Garden Inn Roanoke
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•Cheapest rate per nightCompare prices for Standard room, Queen room and 28 more Hilton Garden Inn Roanoke deals.
*Total includes estimated local taxes & fees payable on check out.
Amenities at Hilton Garden Inn Roanoke
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Reviews of Hilton Garden Inn Roanoke
8.2
Very good
341 verified ratings
Wonderful
198
Very good
55
Good
36
Okay
17
Fair
14
Mediocre
11
Poor
10
Summary of reviews
Guests say
Guests consistently highlight the hotel's friendly and helpful staff, clean and comfortable rooms, and convenient location near local attractions and dining. Many appreciated the beautiful views and efficient service, especially from staff members like Karen. However, some guests reported issues such as pool temperature, room size discrepancies, occasional housekeeping lapses, and reservation or billing problems. Despite these negatives, the overall experience was positive for most, with several guests expressing intent to return.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
238 reviews
8.6 out of 10
58 reviews
9.5 out of 10
2 reviews
6.4 out of 10
1 review
7.6 out of 10
4 reviews
All reviews
Great dog-friendly hotel. Excellent staff and food service was great! Top notch. Never change!
Pros (+) Location and cleanliness
Cons (-) Could hear every step on the room above us.
Pros (+) Front desk staff were wonderful. Room was lovely. The location atop the hill is beautiful and unique. The hotel itself is pretty and clean, food was decent. We loved visiting Roanoke, it was a great t...
Cons (-) We were not fans of the bartender. There was no warmth about her, and no attempt to engage us in conversation. Also, the hotel's pillows are way too soft and deflated. Dirty washcloth left in same pla...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's staff?
The staff at the Hilton Garden Inn Roanoke is known for being very friendly and accommodating, providing excellent service throughout your stay.
Are the beds comfortable at the Hilton Garden Inn Roanoke?
While some guests found the beds to be stiffer than they're used to, many others found the rooms to be clean and very comfortable, ensuring a good night's sleep.
Is parking readily available at the hotel?
Parking can be a bit challenging, especially if you arrive late at night, but the staff is accommodating and will assist in finding a suitable spot for your vehicle.
How is the cleanliness of the hotel rooms?
While a few guests mentioned issues with dirty towels and dirty floors in some rooms, many others found the hotel to be very clean and well-kept, ensuring a pleasant stay.
What is the best time to visit the Hilton Garden Inn Roanoke?
The low season is in April, and the high season is in September, so consider planning your visit accordingly to enjoy the best experience and avoid peak times.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Mountain View Room
Guests highly recommend booking a room with a mountain view for a picturesque experience.
Consider Room Selection Carefully
Some guests reported discrepancies between the room type booked and the actual room received, so it's advisable to double-check the room details upon arrival.
Check Pool Availability
Before booking, inquire about the status of the pool as some guests were disappointed to find it closed during their stay.
Explore Nearby Attractions
Take advantage of the hotel's proximity to Tanglewood Mall and various museums for convenient entertainment options.
Be Mindful of Noise Levels
Some guests experienced noise disturbances, so it may be beneficial to inquire about the potential for noise disruptions during your stay.
Verify Amenities
Confirm the availability of amenities such as the heated pool and breakfast inclusion to align expectations with the actual offerings.
Parking Considerations
If arriving late, be aware that parking may be limited, especially if there are events or large vehicles occupying spaces.
Restaurant Experience
While breakfast received positive feedback, some guests found the lunch and dinner menu to be limited, so consider dining options outside the hotel for variety.
Pet-Friendly Policy
If traveling with pets, remember to inquire about the hotel's pet policy and associated charges in advance.
Address Concerns Promptly
If any issues arise during your stay, promptly communicate them to the staff for resolution.
Location
4500 South Peak Boulevard, Roanoke, VA 24018
What's nearby
- Mill Mountain Zoo2.4 mi
- Grandin Road Commercial Historic District2.5 mi
- Memorial Bridge2.7 mi
- Mill Mountain Star2.7 mi
- Virginian Railway Passenger Station2.8 mi
- Beth Israel Synagogue2.9 mi
- Virginia Museum of Transportation3.4 mi
- Fire Station No 13.4 mi
- Belle Aire3.5 mi
- Center in the Square3.5 mi
- Roanoke Pinball Museum3.5 mi
- Mill Mountain Theater3.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Roanoke
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | October | $230 | $324 |
Cheapest month to stay with an average 38% drop in price. | Most expensive month to stay with an average 73% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Garden Inn Roanoke
Which month has the cheapest rates at Hilton Garden Inn Roanoke?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Garden Inn Roanoke is January, with an average nightly rate of $135. The most expensive month is October at $252 per night.
What is the cheapest day to book Hilton Garden Inn Roanoke?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Garden Inn Roanoke is Saturday, with an average nightly rate of $132. The most expensive day is Friday at $458 per night.
How far in advance should you book Hilton Garden Inn Roanoke?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hilton Garden Inn Roanoke, book around 1 week in advance. This could save you approximately 16% compared to booking last minute.
KAYAK's top tips for your stay at Hilton Garden Inn Roanoke
FAQs when booking at Hilton Garden Inn Roanoke
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in RoanokeMost recommended
See most recommended stays in RoanokeGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.8 | 3.4 mi | Roanoke | 6.7 mi |