Room was decent enough in size and the heater/ac unit worked.
There were cobwebs in the corners of the room. The fridge didn't work and when I called to the front desk to ask for maintenance to come look at it, they said it would be 20-25 minutes. When the maintenance guy arrived, approx. 30 minutes later, who also reeked of marijuana, he said that I should wait an additional 20 minutes to see if the fridge turned on, if it didn't he would then replace it with a different fridge. I feel he should have done that from the beginning. Upon checkout, I walked to the front desk, turned in the room keys, but the desk clerk didn't say hi, thank you or anything. I then asked if we were all good to go and she said yes. But then said, 'wait, how did you pay for the room'? I then showed her my booking information, which I had printed off the internet and she kept a copy. All in all, I will say that I will not stay here again. The morning staff was horrendous and not welcoming. The room was beyond sub-par, which is not good. The maintenance staff was either clueless or didn't care. I feel that my money was definitely not spent wisely and had an unsatisfactory time at this hotel. The Holiday Inn Express sure does cost more, but I'm pretty sure I would have had a better experience.
The pet-friendly Comfort Inn and Suites hotel in Rochelle, IL will have you feeling rested and refreshed. We are near Rochelle Railroad Park, Northern IL University and Magic Waters Waterpark. Get ready to take on the day with such amenities as free WiFi, free ample parking, free hot breakfast, meeting rooms, fitness and business centers, indoor heated pool and laundry facilities. Behind every great day is a great night in your guest room, which features a refrigerator, microwave, coffee maker, hair dryer, safe, TV, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Based on 342 reviews
Value for money
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