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Central to where I had to go for conference. Had to walk outside to get to breakfast venue, where I had to sign into club for breakfast.
location to Penrith Bowling Club pillows to soft
The staff was extreamly helpful and friendly Pillows.
We had a wonderful time. The staff were wonderful, the food was great and the bed was the most comfortable ever
Great location, On site parking with undercover if required,Great room rate for new year's eve Curtains in room were badly in need of attention. Gaming room was closed New Years Day. Power point for kettle was very inaccessible.
It was located in aconvenient location for me Good quality Charges for drinking water !!
It was ideally suited next to Rosehill racecourse where my event was held, the room I had featured the most comfortable bed I have ever slept in staying at a hotel (and I travel a lot). Restaurant could have a little more variety on the menu.
Location & services
walking distance to resturants and hotel downstairs
the room was great
friendly staff,clean room,prompt room service.also close to the rosehill racecourse,which was our main reason for staying. the breakfast choice,even if you just wanted toast for example,still had to pay for whole breakfast,ie $25.00 so their was no choice if you just wanted coffee and toast for example and room service was the same price,so that was disappointing.
the noise of air condition is loud
Spa facilities, location, cleanliness. room service, we ordered nachos and they didnt even put sour cream or anything on them. plus we were getting prank (?) calls at 1am saying we werent in the system..
Excellent for family stays very well equipped kitchen ensuite equipped with washer and dryer, Everything you need for family stay with kids.
The apartments are an average size, the bed was comfortable. Unfortunately the main road noise can be a little annoying, and the blackout curtains needed attention in my room. I was also unaware that the room was un-serviced during my 3 night stay, which was disappointing given the room rate was just over $200 per night.
Good value for money for a family. Airconditioner not efficient.
it was close to my office
could not fault it. Was absolute luxury and the staff were lovely. The rooms are 5 star, incuded dishwasher & washing machine. Nice heated pool and spa none. Would definetely stay there again.
Very comfortable and well-appointed room. The service from hotel staff was generally very good. Staff didn't respect their "do not disturb" signs; they just gave a courtesy knock then immediately let themselves in. This happened every day of my stay.
The only likeable feature was the buffet breakfast we were given as a trade off to not having the bedding configuration that i booked for back in November 09!! Very applicable unfortunately, as i booked 2 double beds but was told that it was unavailable and was given a fold out bed for my child who was competing at olympic park the following day, needless to say i gave up my bed so as she would have a good nights sleep, very dissapointing after travelling all day.
We found your staff very helpful & friendly - we loved our stay,even though for such a short time - I will add here you have to be very careful when entering & leaving your car park (glad we had small hire car) - but in saying this very thankful included in your rate- THANK YOU Deanne No complaints - staff very friendly - helpful
Friendly, clean hotel would definitely recommend it, very helpful staff.
I loved the dinner service, the staff were polite and professional. When pooring my wine my waiter had presented the bottle to me before filling my glass, excellent service. Not at all we enjoyed our stay and so did my children, they loved the water falls along the side of the stair case.
I actually complained about a couple of things when I booked out. The meal was expensive and very small. The pants I was wearing to work the day after staying were dirty when I got them off the hanger. They had dust marks on them where they were hanging. I ordered a pot of tea for breakfast which came with no cup. The toast I ordered did'nt even come on a plate it was wrapped in a serviette and did'nt come with any margarine. I thought the whole experience was ordinary and I would never stay again.
nice hotel; not centraly located in Sydney, but good for visiting Western suburbs
Perfect location for Concerts at Acer Arena or events at Sydney Olympic Park, only 5 mins away. Buses run to concerts or its an easy drive with ample parking, we were back before the bus. The lobby is lovley with palms and fountains, a great pool, tennis courts and gym etc, also right next door to a bowling club and opposite Maccas and KFC if you need a snack. The room was large and comfortable. Only that the bed was a little on the firm side and the bar prices were too steep.
Quiet at night and great beds
Convenient to business during stay. Quiet & good food
Breakfast was good I liked the pillow that I had, I have always had to take my own but had forgotten to take it.
Service at the restaurant was good when we had dinner after 9pm on night of arrival. ?
It is comfortable, quiet, well located, clean and the staff were helpful, so I had a good night's sleep. no comment
Central location and excellent parking. Staff were helpful but there needed to be more front desk staff. Fittings in bedroom e.g. curtains, were very tired and showing signs of age.Similarly, the bathroom had mould in the grouting - not attractive.
Hotel staff were friendly and approachable. It was easy to find the hotel and parking available close by. Only five minutes to Trains and major shopping. Facilities clean.
I like it with everything. The best I can't say anything because I didin't come across with any problem
well the in house parking and the front desk service were great the bed was hard and all night i was scratching from bed mites i informed the front desk when checked out.
The location in the heart of Parramatta was fantastic. The restaurant in the hotel was excellent and there are so many restaurants close by. I parked the car at the hotel and walked everywhere.
The convenience, in the centre of town, walking distance to theatre, shops and restaurants nothing
The location of the hotel. The staff were rude and incompetant.
The rooms,the king size bed and the facilities not to leave out the great food and breakfast. I liked all aspects of the hotel.
size od the room poor quality TV image - no Digital channels
Stressless and the best place to take a rest to recharge your mind,i love it. Arrengements for cleaners to tidy rooms sometimes they come too early.
i really liked the bedding and bathroom! the room was really classy and the welcome note with your name on the tv was a great touch. they tried to "upgrade" me from and double queen room to a double single because they needed the room. but they happily put us in a king room and gave us free breaky which was good.
Close to most facilities, hotel was clean and room as well. Some of the staff weren't very customer service orientated.
We were very surprised to find this type of luxury accommodation in Liverpool. We loved the fitout of the hotel room The card keys were a bit difficult
First impression very clean, staff very friendly, connected to the LCC for meals and entertainment. Plenty of parking and great security at the hotel.
The facilities where great - the receptionist at check in was not very friendly spoke to everybody but did not acknowledge me untill she handed the key, you can't get room service if you happen to forget to leave your breakfast menu at your front door and we booked the Superior Suite for our anniversary but felt like or in comparison to Hiloday Inn rooms this one is a Standard room.
I thought the room was clean, tidy and pretty well set out, I thought being at the front of the building I would get noise from passing traffic or late night revellers from the Castle Tavern but to my surprise it was extremely quiet so top marks there. A small thing really but I didn't like the sofa it was too small and very uncomfortable when trying to watch TV.
very nice beautiful gardens not enough parking for hotel guests when functions are on
The pool was great had it all to myself which was even better for laps. the room was comfortable and clean and they changed all the towels for the next day great service.
1. The staff, particularly those at the Reception desk, were always helpful, friendly, courteous and professional. 2. It is a well-run hotel, with happy staff. 3. Good food served in the restaurant and room service. 1. The lack of lift access from the Reception lobby to the rooms in the same wing. 2. There was a major discrepancy between the superior suite I had booked through booking.com and the standard room which the hotel had in their record of my booking. I was happy with the way the staff resolved this problem. I have drawn this to the attention of the Manager - you must not allow this sort of misrepresentation to continue!
Very relaxed environment no
As we were staying a few days it was great to have a suite as more like a home away from home. Staff were very friendly and helpful.
The breakfast was ok and i was very thankful that i had only booked for one night and not any longer. The room was decorated in a 1960 style and was awful to say the least. the combined shower and toilet were so little that you could not close the door and use the washbasin. The TV waqs so old that you could not read the words written on it or the control.
the pool the bed and the tv, they're old.
Quiet and satisfactory for our needs. Run down in some respects,loose railings on stairs and in need of a revamp.
It was conviently located to where I needed to go.
it was easy to find and close to acer arena. the cleanliness of the room was very poor.
Close and convenient to where we needed to go, Concord Hospital. Very noisy, traffic and other people staying at Motel during the night.
The reception man new the area very well and answered our questions quickly and thoroughly. In the bathroom, the idea of the soap, cream, shaving foam, sower gel, shampoo and conditioner being in the dispenser is great, though I might have think in todays day and age, using censers would be more appropriate and guest friendly. Also, the bed was sooooooo comfortable!! Firstly, the smell of the two rooms when we entered was not pleasant at all, on smelt like smoke even though it wasn't a smoking room and the other room smelt stale and musky. Secondly, the couch was very sunken and uncomfortable. Lastly, the bathroom is much too small for comfort and ability to move!
close to where I was working No fresh air or ability to get some air into the room with ho fan or air conditioning and a locked door and window to outside
The location & accessability The restaurant was closed during our stay, as was room service. Breakfast was below standard, especially for the price.These are the main two reasons this hotel received a lower score on comfort & services.
needs refurbishing and up-grading of gardens and general maintenance - persons in room next door had radio on loudly from 5.00 am