Cons (-) The front desk staff was very rude and unpleasant to deal with.
2 stars
Comfort Suites
Photos of Comfort Suites
Overview
Relax and spread out at our Comfort Suites hotel in Roswell, NM, conveniently located near the UFO Museum and Research Center, Anderson Museum of Contemporary Art, Roswell Museum and Art Center and Roswell Spring River Zoo. Each guest can enjoy our free breakfast, free WiFi, free weekday newspaper, fitness center and picnic area. Each suite comes equipped with a flat-screen TV, microwave, refrigerator, coffee maker and sofa sleeper. Sign up for our Choice Privileges program and start earning reward points that you can use for free nights at our hotels.
Amenities at Comfort Suites
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
- DVD player
Bathroom
- Bathtub
- Hairdryer
- Toilet paper
- Shower
- Private bathroom
Dining
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Microwave
Services and conveniences
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Accessibility and suitability
- No smoking
- Increased accessibility
- Elevator
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
General
- Telephone
- Sofa
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Grill
Fitness
- Fitness center
Reviews of Comfort Suites
7.7
Good
1294 verified ratings
Wonderful
675
Very good
183
Good
157
Okay
69
Fair
84
Mediocre
41
Poor
85
Summary of reviews
Guests say
Guests appreciated the great location and comfortable beds, but many expressed concerns about cleanliness issues, including stains, mold, and pests. Service was also noted as lacking, with problems related to key cards and unfriendly staff. Overall, while the hotel has potential, significant improvements are needed in maintenance and customer service.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
1027 reviews
7.8 out of 10
122 reviews
7.6 out of 10
3 reviews
9.2 out of 10
5 reviews
All reviews
Pros (+) Overall it was great
Cons (-) Heater - a/c for the room = fan was constantly blowing.
Pros (+) The bed the cleanliness the staff the breakfast
Pros (+) What's not to like about this place. Every dollar spent here was very worth it. I would definitely stay here again!
Pros (+) After a long day of hunting, big room, comfortable bed,
Cons (-) The beds
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Comfort Suites Roswell?
The breakfast at Comfort Suites Roswell offers a good variety of choices, including scrambled eggs, sausage, waffle maker, cereal, and yogurt. However, some guests have mentioned that the breakfast could have been better and that the same items were served every day.
How is the cleanliness at Comfort Suites Roswell?
Guests have generally found the rooms at Comfort Suites Roswell to be clean and comfortable. However, some have mentioned specific issues such as stained bed sheets and a dirty shower head.
Is parking readily available at Comfort Suites Roswell?
Parking is available at Comfort Suites Roswell, but some guests have mentioned that the parking area needs maintenance and that there is a parking charge in New Mexico.
What are the unique amenities offered at Comfort Suites Roswell?
Comfort Suites Roswell offers amenities such as an indoor pool, a fitness center, and a spa bath in the rooms. However, some guests have mentioned issues with the hot tub not working properly and the pool being overly chlorinated.
How is the customer service at Comfort Suites Roswell?
While some guests have praised the friendly staff and courteous front desk, others have mentioned instances of unfriendly or unprofessional behavior, as well as concerns about the response to maintenance issues.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in January, which is considered the low season.
Explore Nearby Attractions
The hotel is conveniently located near several attractions, including the Pearson Auditorium, General Douglas L. McBride Military Museum, and the Anderson Museum of Contemporary Art.
Check Room Amenities
Some guests noted that the rooms are equipped with a spa bath, flat-screen TV, and DVD player, providing extra comfort and entertainment options.
Be Mindful of Room Selection
While many guests found the rooms clean and comfortable, some mentioned that the furnishings and shades appeared a little old. It may be beneficial to inquire about the room's condition before booking.
Utilize the Laundry Facilities
The hotel offers laundry facilities, which can be convenient for longer stays or for guests traveling with children.
Consider Bringing Your Own Toiletries
A few guests mentioned issues with the provided toiletries, so it might be helpful to bring your own to ensure you have everything you need.
Be Aware of Breakfast Variability
While some guests enjoyed the breakfast, others noted that the quality and variety were inconsistent from day to day. It may be helpful to set expectations accordingly.
Check for Maintenance Issues
Some guests reported maintenance issues such as broken shower knobs and doors, so it may be beneficial to check the functionality of amenities upon arrival.
Inquire About Accessibility
If increased accessibility is a priority, it's advisable to inquire about specific accommodations to ensure a comfortable stay.
Location
3610 North Main Street, Roswell, NM 88201
What's nearby
- Pearson Auditorium2.1 mi
- General Douglas L. McBride Military Museum2.3 mi
- Anderson Museum of Contemporary Art2.3 mi
- Roswell Museum2.6 mi
- Spring River Park and Zoo2.7 mi
- Pecos Flavors Winery3.2 mi
- Historical Center for Southeast New Mexico3.3 mi
- International UFO Museum3.4 mi
- Walker Aviation Museum9.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Comfort Suites
Low season | July |
|---|---|
High season | September |
Average price (weeknight) | $112 |
Average price (weekend night) | $119 |
When to book a room at Comfort Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Comfort Suites
FAQs when booking at Comfort Suites
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See most recommended stays in RoswellGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 3.3 mi |
Nearest Airport | Roswell Intl |
Distance to airport | 9.7 mi |
Everything you need to know for your stay in Roswell
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