Guest reviews
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Overall Rating
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9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.5 "Management was excellent , said 95%." 8.2 "82% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 10.0 "Housekeeping was great , according to 100%." -
9.2 "Excellent value."10.0 "100% thought it was a
great value ." -
9.1 "Excellent wellness & sports facilities."
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9.0 "Terrific location."8.8 "
City centre within easy reach , said 88%." 10.0 "100%liked the proximity to sightseeing ." 8.8 "88%liked the proximity to shopping ." -
8.3 "Breakfast is good."
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5.0 "Food is average."
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3.9 "Internet is poor."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.8 "World class service."9.8 "98% found the
staff to be very friendly ." 9.7 "Management was excellent , said 97%." 8.6 "86% said thereception staff was great ." -
9.3 "Excellent value."10.0 "100% thought it was a
great value ." -
9.2 "Excellent wellness & sports facilities."
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9.2 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." -
8.7 "Generally very clean."8.5 "85% said
rooms were clean ." -
4.0 "Internet is poor."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 9.6 "Management was excellent , said 96%." 8.0 "80% said thereception staff was great ." -
9.2 "Excellent wellness & sports facilities."
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9.1 "Excellent pool."
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9.1 "Excellent value."10.0 "100% thought it was a
great value ." -
9.0 "Terrific location."
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4.5 "Disappointing food."
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4.3 "Internet is poor."
Overall Rating
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9.5 "World class service."
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8.0 "Rooms are great."
Recent reviews
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- Negative
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9.7review from
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
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8.0review from
The whole experience was excellent and would definitely recomend this accomadation
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6.7review from
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
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7.3review from
The spa
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6.7review from
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
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9.7review from
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
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8.0review from
The whole experience was excellent and would definitely recomend this accomadation
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6.7review from
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
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7.3review from
The spa
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6.7review from
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
