Rugby Hotels

it was spotlessly clean.

Hotel receptionist (blonde lady) very unfriendly, unwelcoming. Not good first impression at all.Had to pay separate for breakfast poor quality and lack of choice.

The warmth and friendliness of the hotel and staff

value for money the staff were very good and helpfull. room was clean food was good close to shops.

Adjoining rooms for family.

Bar area taken over by golfers, felt a bit intrusive for non regulars.

Bedding

Lack of unsweetened cereal and yoghurt for breakfast

very helpful staff, receptionist (Alvaro i think his name was) in particular very attentive,nothing was too much trouble for him.a credit to the hotel.anythin i needed he saw to.

Very pleasant staff, excellent food and service. Staff couldnt do enough to help you, very impressed.

Lack of Sky Sports in Bar/Rooms.

Dining room was empty and very cold. No log fires as advertised and very little atmosphere. Basic food.

Brownsover Hall is an impressive building in a Gothic style set in lovely country gardens. Many original features remain in the Hall also in the stables which have been converted to guest accommodation. The staff are freindly & helpful & the food in the restaurant was excellent. This hotel has a wonderful atmosphere of days gone by. We thoroughly enjoyed our stay.

No

Very clean

Very poor service especially in bar

Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool.

Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.

Affordable, easy to find, clean, quiet

Cheap and clean. Decent bed and had a bath. Wifi was free (but signal was v poor).

Kettle stand was broken but still worked. Heating was only just adequate. Pillows were a little too big.

The standards of the rooms.

The price of car parking.

the retail close by

some things

The free tea and coffee and the trouser press.

The odd stain on the carpet and the increased security on the hotel room door did not seem to work

convinient central location

no

Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree

Good staff on reception and in breakfast room

Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.

The room we upgraded to was lovely.

We had to pay to upgrade to a warmer room. The room we were first allocated was very cold, almost fridge like and the cistern took a great length of time to flush. The drink i was served at the bar had to be returned because the soda was flat so we requested an upgrade. The upgraded room was beautiful. God help anyone who had to stop in the modern wing.

Dinner was very good and the lounge/ lobby area is very impressive and was tastefully dressed for Christmas

They gave my 2 subordinates free upgrades to 'executive' rooms and passed me over in the process - bodes well for their future prospects with our company :)

Service ferom staff was kind and excellent

Food was way too expensive bordwering on the extortionate

very good for the ricoh sports and easy to get to off the M6

Booking.Com had not forwarded the correct reservation details to the Holiday Inn Coventry.A morning paper was ordered but not left outside room and only received on checking out at midday.

The staff were really nice and helpful

Nothing

Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area.

None

Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.

The waitress who had a sense of humour!

The fire alarm going off at 4am (faulty sensor) THe hotel receptionist (miserable)

I found it very cold in the room even with heating on, should of asked for another duvet!

Quiet area of Coventry, nice and peaceful after the hustle and bustle of the 'city areas'. We had a large room with a large, very comfortable bed.

Having checked in, we entered our room to discover a 'bomb site' (the room had not been made up after the previous occupant). We were upgraded to a better room but the hotel had two rather disappointing points that should be addressed ... The corridors were 'littered' with the remnants of peoples food and drink from their rooms (and these items stayed outside of the rooms, in the corridors, overnight and were still there the next mid morning) ... and ... the hotel is understaffed, there was a painfully slow wait for breakfast and checking out.

Because I was down for a wedding the hotel was suitable for a function tobe held in.

That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road.

The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!

receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.

staff were friendly

Easy parking, very clean, friendly staff,

The restaurant was very small conscidering the amount of rooms,,as there was a load of coaches the restaurant was working on a shift basis and I was asked to come back later ( I was famished)..I ended up going to the local Harvester about 5 minutes away which was excellent and very cheep...probably better than the restaurant.

Polite Staff and fast room service which provided hot food.

lack of smoking rooms even though booking.com gives you this option.

The staff were very friendly and helpful. The room was very quiet despite the central location (traffic/promximity to local bars).

Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest.

External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.

very quiet and romantic hotel to stay at

stairs going to the rooms were very squeaky late at night