Rugby Hotels

Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.

nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.

convinient central location no

beautiful grounds,large room indifferent check in staff

Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.

The breakfast was good. The staff had no time for you.

That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!

The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que

The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.

The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.

Location is great Old place and very small rooms

Bar, outside seating area and general location. Room was cramped, shabby and didn't seem clean.

Central location Lack of car parking for guests. The hotel seemed overpriced for the standard of accommodation on offer.

Hardworking and helpful staff tv channels werent programmed, shower wasnt very good, no car park.

friendliness of staff also beside river location shower facilities were "tired" and need refurbishing

Staff very friendly and nice bar/restaurant Noisy central heating system

Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,

Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.

filfthy windows

Good value and service

The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room

staff were friendly

not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall

Clean, comfortable and overall, good value for money.

Well prepared room, warm and comfortable. Good choice of cooked items at breakfast, convenient to my client's premises.

The meals were good. Unpleasant smell in corridor and room.

closeness to town The bedroom windows had black mould on them; stairs very narrow (tread depth and width).

The only thing we enjoyed was that the barman had made us feel very welcome. Would not recommend this hotel. They got the wrong day for the booking and did not have a room ready. When we got back in the evening they had lost the key. The breakfast was inedible and greasy.

the fact that it was easy to locate and was a short walk from the train station Bed was not made up upon first entering the room; magazine left in room from previous occupant; shower took 5-minutes to heat up and even then water not very hot; heating radiators would not work; no battery in TV remote

I arrived at 20.30 and left before 08.30 the following morning, when straight out, only returning to sleep. The Bathroom was grubby.I arrived at 20.30 and left before 08.30 the following morning, when straight out, only returning to sleep. So i cant comment further.