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Brownsover Hall is an impressive building in a Gothic style set in lovely country gardens. Many original features remain in the Hall also in the stables which have been converted to guest accommodation. The staff are freindly & helpful & the food in the restaurant was excellent. This hotel has a wonderful atmosphere of days gone by. We thoroughly enjoyed our stay. No
enormous bedroom, fantastic old hotel, nice modern bathroom bit small compared to the size of the bedroom The standard of cleaning was poor, room had not even been vacuumed and mirrors and side tables dusty
Gourmey food comfort countryside setting
The shower was not working properly
Room in stable block had lots of character. Breakfast was good value and wide choice. The walk from the room to the hotel was not covered so got wet when it rained.
The friendly welcome on arrival. All the staff made us very welcome and ensured our stay was enjoyable. Excellent service from staff. The gardens and house are a very attractive feature, you really cannot stay here without a walk around the grounds. A great pleasure to sit on the terrace to take in the tranquality and calm of such a magnificant house. A true delight.
service location rooms getting a bit tired needs a lick of paint and refurbish
Dining room was empty and very cold. No log fires as advertised and very little atmosphere. Basic food.
Everything was fabulous could not fault fabulous breakfast shall def stay again. A little disappointed we were part of a wedding party and paid £30 more than other guests.
the room was very unclean, returning after an evening out we closed the curtains to find months worth of dust. There were also ants in the room, the staff seemed unconcerned and said nothing they could do until morning. Eventually after refusing to stay in the room we were moved to an alternative room. Staff attitude was poor we arrived at the hotel and the receptionist asked what we wanted looking at us as though we shouldnt be there - we were dressed in casual clothes - am sure she was not trained to judge guests on their appearance, as soon as she was aware we had a reservation she was all smiles - too late.
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
convinient central location no
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
Very good lighting , modern room Arriving @ 1600hrs the room was very cold reported to reception told it was on timer would come on around 1700hrs radiator in bathroom no working had to tune in tv
having to go outside to get to the dining area side entrance should be covered
The staff are very friendly which to be honest is one of the key points for a hotel. We had a twin room, that when adding a z-bed for a child made it a little squeezed !!!
Friendly greeting, very clean and cosy rooms. Very nicely decorated Dissapointed with choice of evening meal menu, and considering they had won an award , the food was not that good.
Room comfort and food
Fantastic hospitality and friendliness from all staff. Always really welcoming and feel like friends. Lovely pub atmosphere with good quality, clean rooms and bathrooms etc.
Excellent accommodation, bar and food None
Friendly Staff, Very clean and the bed was very large Could have done with more milk in the room and perhaps larger cups
Friendly service, excellent food, fair value.
Excellent pub, great food, lovely staff. The room was very comfortable and quiet. It was everything we hoped it would be. No bad points
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
The atmosphere and surroundings, and also the peace and tranquility
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
The food, the staff see above
The breakfast was good. The staff had no time for you.
Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.
The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que
That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!
the overall experience was great. Fantastic value for money. Staff friendly and informative. Breakfast was enjoyable and plenty off it. All in all 10 out of 10! Nothing!
receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.
the breakfast's were very good and very good value for money bathroom was very dirty
beautiful grounds,large room indifferent check in staff
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
very friendly and helpful staff, central location
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
Nice place and centrally located Room wasn't very warm
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
The whole experience was brilliant at a brilliant price too
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
Central location Lack of car parking for guests. The hotel seemed overpriced for the standard of accommodation on offer.
Hardworking and helpful staff tv channels werent programmed, shower wasnt very good, no car park.
Bar, outside seating area and general location. Room was cramped, shabby and didn't seem clean.
value for money the staff were very good and helpfull. room was clean food was good close to shops.
Very pleasant stay in centre of historic town.
Easy to find. Good location for town centre No Parking (free)
The friendliness of the staff and how helpful they were My girlfriends mood swings
Location is great Old place and very small rooms
The warmth and friendliness of the hotel and staff
Their hospitality, friendliness and willingess to go out of their way to help us. The staff were fantastic and really were accommodating and we didn't feel like we were being rushed to check out in the morning which allowed us to have a nice relaxed start to the day.
My room (room"H") was lovely. There was a nice big double shower which had recently been fitted and was really clean. My colleague was staying in the room adjacent to room "H" which was not in the class of my room and had an interesting window at groin height in the shower :-/ The decor is a little dated but perfectly acceptable
Family run -- staff excellent and very caring. No concerns about safety or security. Excellent parking.
onlystayed 1 night,but enjoyed the hotel on all fronts.The owner was talkative and a good laugh.Breakfast was enjoyable and vairied,and would definately stay there again. no
Staff were very friendly and helpful, food was very good and plentiful and accomodation was spotlessly clean.
Well prepared room, warm and comfortable. Good choice of cooked items at breakfast, convenient to my client's premises.
Clean, comfortable and overall, good value for money.
large room, simple but nice cooked breakfast The bedroom was freezing cold - I had to ask for a small heater that did very little. The tv remote was sticky and dirty. The bed felt very cheap and 'springy'.
A very pleasent stay, comfy, clean room and great breakfast. Loads of free parking on site.
Staff attentiveness No
close to where we wanted to see yes the table clothes were dirty
the facility of room service and the food was very nice. room was very small and at the top of the house. Central heating pipes were unbelievably noisy all through the night. The matress was far too hard.Bathroom was clean but shabby, couldn't stand up in shower.
I arrived at 20.30 and left before 08.30 the following morning, when straight out, only returning to sleep. The Bathroom was grubby.I arrived at 20.30 and left before 08.30 the following morning, when straight out, only returning to sleep. So i cant comment further.
The meals were good. Unpleasant smell in corridor and room.
The only thing we enjoyed was that the barman had made us feel very welcome. Would not recommend this hotel. They got the wrong day for the booking and did not have a room ready. When we got back in the evening they had lost the key. The breakfast was inedible and greasy.
The convenient location was great and the bed was wonderfully comfortable and we always felt well rested. The room was very spacious and the hotel is in a quiet position which was much appreciated.
The evening meal was tasty and well prepared. The room was small and cramped. I tried putting my laptop on the desk and had to move other things off it to fit. The most infuriating thing was the fact that there was no hot water in the morning when I wanted to shower!!! The hot and cold taps gave off the same temperature despite running it for 10 minutes.
closeness to town The bedroom windows had black mould on them; stairs very narrow (tread depth and width).
A lingering smell of curry, I do not like curry!!
the character of the building. was dissapointed that the room pictured on the website was not a true indication of the room i actually got. although quite adequate it fell far below the standard of decor and comfort pictured at the time of booking
the fact that it was easy to locate and was a short walk from the train station Bed was not made up upon first entering the room; magazine left in room from previous occupant; shower took 5-minutes to heat up and even then water not very hot; heating radiators would not work; no battery in TV remote
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
Staff very friendly and nice bar/restaurant Noisy central heating system
Size of room,location of hotel,very comfortable
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Service and Comfort
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
Good environment and nice golf pitch. I found a spider on my bed.
the swimming pool and facilities
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
En-Suite bathroom wasa little small. (Only 29inches wide)
a very comfortable hotel. good food. friendly staff.good bar
Excellent food and service. The hotel allowed us to check in at 10.30 am so we could change before going to a wedding. The staff were very helpful No bad points
Convenient access to Canal which was the purpose of our visit. Friendly family ownership. Evening meal was very good and great value and good choice of wine. Room was very comfortable.
Very friendly staff, spotless shower-room, very comfortable mattress, and wonderful food.
Nice room,excellent breakfast,convenient location Location!Not the nicest area
The bed was great. Restaurant was fantastic. The people were really attentive and pleasant. The shower was hopeless, the water was either too hot are cold, and no power.
The room had everything that I needed and the staff were very friendly. Breakfast was not ready by the designated time of 7am and everything was still locked up. As I had an appointment I could not wait around and there was no-where to drop off the key.
Bed was one of the best I have ever had and room nice and quiet. A nice change from the newer "all the sametype" hotels.
Large, comfortable room Fairly unnatractive location. Not informed that the desk is not manned in afternoon so couldn't check in until 5 (although I could have called the number on the door)
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
The superb resraurant with excellent service and value I have none
Comfortable bed, good breakfast.
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
Breakfast Cramped twin room, TV.
Bedding Lack of unsweetened cereal and yoghurt for breakfast
Good value and the actual breakfast very good Service at breaksfast a little poor,
Golf course onsite. Room was clean and comfortable. Hotel was modern and well presented. They Restaurant lost my order twice, resulting in me waiting an hour for main course and 30 mins for dessert. Internet was defective when I was there which messed up my stay as I needed it for work, and it's availability was influential on my choice of hotel.
We attended the wedding of two friends, they enjoyed their day and so did we. Day rooms/bar area sparsely furnished and not carpeted.
Not keen on the open plan restaurant area
bar area lacked atmosphere
most things did not like twin beds pushed together when we wanted twin beds, ( the mattress put on to cover both of them was very lumpy and uncomfortable
Adjoining rooms for family. Bar area taken over by golfers, felt a bit intrusive for non regulars.
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Friendly staff, good food, and nice indoor pool.
Access to gym, pool and spa facilities.
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
the room the arrangements at breakfast
thee relaxed atmosphere