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We didn't feel the hotel merited a 4 star rating.The poor staff rating relates to breakfast staff, not reception staff. At breakfast, despite not being busy, we struggled to get service for hot drinks, had language problems (although we do speak a little French), and the food availability was not monitored or topped up when asked promptly.
All of the staff in the hotel were very friendly, the place was clean and comfortable.
Bain thermal, swimming pools.
New year's dinner, restaurant staff very kind and friendly, at breakfast too No internet access for guests, mansarde room and tiny bed
Modern hotel in Swiss counryside (Rhone valley between Martigny and Sion). Convenient location if you use a car. Not convenient if you use public transport (e.g. SBB train) because the hotel is approx 2 km from the train station withoul convenient walking access. Nice relaxing pools. Kids playgrounds.
Our room, Balcony + View. Yes, the fact that Spa/Fitness passes don't come included in the price. Why would you pay 800chf for 3 nights if the price of the passes aren't included. Due to this we cut our trip short to only one night.
Had at first been allocated room with no view or balcony, small window. When I called front desk, they immediately upgraded to a room with both view and balcony.
Dinner was excellent. Quiet, out-of-the-way, relaxing.
Breakfast good. Cramped room in attic, easy to bang head on beams. Poor attitude from front desk staff, rather dismissive not very well informed or helpful.
Nice modern hotel at the big camping site. Lots of wineries around. Quite country surroundings, excellent cuisine. Be prepared to exercise your French
The location in the Rhone valley offered superb views of the surrounding countryside and easy access to the nearby town of Martigny. The reception was appalling. The building was undergoing external redecoration and the outside was a building site/obstacle course. It took longer to find our room than it did to find the hotel.No help offered from reception. The restaurant was closed.