Nice host and hostess, excellent location clean and cozy room, fantastic breakfast! All one can expect for a real B&B. defenitelty will come back!!
Superb location, nice staff and a lovely building. Nope
Centrally located, free parking, comfortable room. Looked like a great breakfast--we unfortunately had plans to eat breakfast elsewhere with our daughter. Very nice staff. No.
The friendly, helpful host and amazing breakfast! No
Natalie -- the warm and welcoming owner, along with her truly outstanding breakfasts, which are worthy of a high-end restaurant. Also: the hotel's proximity to a major Metro station (a block away), the riverfront, and the Plateau bars and restaurants.
L'atmonsphère détendu de l'endroit, le petit déjeuner était excellent. Malheureusement lors de notre arrivée il n'y avait personne, nous avons du attendre qq peu, ca faisait bizarre. Le jardin de fleur manquait d'amour, j'imagine qu'il doit être magnifique plus soigné.
We enjoyed the convenience of the location (within walking distance from everything Metro, Shopping, Art Museum, restaurants. The staff were very helpful and friendly.
The service was A+!! They were so speedy to help in any way possible. Super helpful and polite and quick to jump in for any need. They were fluent in French and English and always helped with a smile. We felt very welcomed and were greeted with a hello and goodbye each time we passed the front desk. The room was incredibly comfortable for the two of us up on the penthouse floor. We loved the bed and the view! We had a room that connected to two other rooms. When we had single people connected to us, we couldn't hear them. When we had a family with kids next door, we heard them talking and laughing and screaming. The room was NOT soundproof with the connecting door. This did not hinder our ability to sleep, though, as everyone went quiet at night.
Great location and very comfortable hotel. Driving a car in Montreal is not convenient and it was very costly to valet for 4 days
staff were excellent and really helpful. You were made to feel important to the hotel. Room was good and we enjoyed our stay. no
simple and uncrowded rip in the bedsheet, loud room heating and awful room service food. pancakes were inedible,
The location in the museum district was great. Close to a wide range of restaurants and the shopping district Downtown.
Overall the Hotel Staff made up for the deficiency. The complimentaries were not up to standard with the basic complimentaries offered in other Hotels. Some basics like fridge and microwave require extra funds and they dont come cheap. Overall, the staff were nice, warm and willing to assist in any way possible. I'll stay here again if in Montreal, although I'll have to call to ensure the basics are provided without extra cost before my arrival. The fact that I already indicated that I was coming with my kids and there was no fridge or microwave was a bit upsetting for me. Families with children need to feed their kids with milk and cereal and some other stuff which they just have to prepare by themselves.
I was thankfully upgraded. The bathroom was still awful and you couldn't fit more than a small person it it. Bed was the only thing that was comfortable.
Well run 4-star international hotel. Staff are very attentive and helpful - treat you like a person. Double beds are on the small side (4' 8" / 140 cm width).
It was a good value for the money. It was also well located very small bathroom; lobby quite small
My reservation from booking.com was not at in the airport system and I had to wait 45 minutes for the hotel to contact you and get the situation resolved. I have taken notice of this. Parking is completely work in progress. Bags have to be dragged over 50 meters of completely unpaved ground to make it to the hotel.
The access in and out of the hotel was difficult.
I've stayed at many Sheraton hotels in the past, and have always left completely satisfied with what I expected from the hotel chain; top notch service. During this stay, sadly I did not receive that same service. I originally booked a room with 2 Queen size beds for 2 nights as advertised on Kayak and reconfirmed with hotel staff when I called in to update my credit information. Upon arrival, I was told that my room was not what was guaranteed and that according to their computers I booked a room with 1 King size bed. My friend and I again mentioned that it was confirmed over the phone by one of their front desk reps, no extra steps to try and find accommodations other then to take a room with one bed and a pullout couch. The manager on duty made no attempts to even check sister locations for an available room with 2 beds. She even went as far as to imply that i blame myself for not booking earlier as that weekend was Osheaga weekend in Montreal. I BOOKED A MONTH IN ADVANCE!!! We ended up having to take the room with the pull out couch and were given free parking passes for our troubles. We asked for extra pillows and blankets to be sent to the room as well. Instead we were told that there were no more extra pillows and blankets available as they were at full capacity but they would see what they could do... We were brought a measly throw to use. The next morning with people checking out, we approached the front desk and asked if it was possible to have our original booking. The front desk rep told us that they were able to accommodate us after all, all we had to do was make sure all of our belongings were packed and ready to be moved to the new room and when we get back we just had to pick up our new key card at front reception. After repacking, and heading out for the day; we came back to NO SUCH CHANGES. No we could not move, no other accommodations blah blah blah. Went back to our room expecting it to be at least cleaned... THEY HADN'T EVEN BOTHERED TO CLEAN OUR ROOM. I am never staying at this particular location again.
Very clean and comfortable hotel. Conveniently located and easy to get to the airport and downtown Montreal via the shuttle and 747 bus. The staff was great and very helpful too. The restaurant had a great staff and atmosphere; however, the food left for something to be desired.
The washroom needs maintenance. The shower drainage need to open. The water comes to my feet when I took a shower. Also the chair doesn't flush I had to open the cover to flush it. You can contact me at email@example.com for any more questions. Truly Yousuf
Loved the comfortable bed. While the food at the restaurant was excellent, there wasn't an option of a Café for quick lunch and breakfast. The cost for meals was therefore very steep.
My receipt was not available when I left the airport. It will have to be mailed to me and this is not acceptable since I have to have the receipt to file my expense invoice.
after walking all day at the Jazz Festival it was good to come to the Sheraton and relax in the beautiful soft bed.
The rooms were mediocre in terms of clean and space. Needed refurbishing - carpet looked shabby. You need to link the little store to the hotel - it was inconvenient to not be able to charge items to the room
Breakfast buffet could use imprpvemt
The location was ideal.....design unique! Also, I appreciated the convenience of the self-serve area.
Nearness to airport The bathroom door was broken
The staff were great. We stayed in a king room with "oversized" shower. It wasn't oversized, but it was nice. Room was great: modern decor and nicely furnished. The airport shuttle comes every 15 minutes during "prime time" and by request in the middle of the night, if required. Leaving the hotel on a shuttle, I was through security and at my gate in 20 minutes. Perfect. There are ice buckets in the rooms, but no ice machines in the hotel. The front desk has some little bags of ice available, which is strange but okay. N.B.: There is no restaurant at this hotel. This was not at all clear to me when I looked at their website. We stayed here because we had an early morning flight. We did not have a rental car and had planned to have dinner at the hotel. The food options were disappointing. There is no restaurant, just a very basic bar. The bar has some frozen food (chicken fingers, pizza, coconut shrimp, etc.) that the bartender reheats in a toaster oven and possibly a microwave. We ate chicken fingers and shrimp, and they were rather pathetic. Along with three drinks between the two of us, the bar bill came out to >$90. The food and drinks were not worth anything close to this - this is not good value.
Cool room, great amenities!
The setup of the room Lights
It was a comfortable, layed back, relaxing atmosphere. The King size bed and bedding was comfortable. N/a
It was modern, sleek, clean, and comfortable. Can speak French or English. Our King room had a sofa bed and fridge and LOTS of room to move around. Very spacious. Only a small window with no view, but the size of the room made up for it. Comfortable bed, but on the soft side. Had a small gym with TV although a few of the settings on the elliptical and bike didn't work for me. Centrally located between Mont Royal parc and Vieux Montreal where we wanted to walk to. Nothing special about the neighborhood, but it felt safe. Parking options were across the street in a separate uncovered lot or down the street in a covered garage. We chose across the street and it was fine although we had to load out in the rain and there is no cover for the cars, just street parking in front of the hotel. For the price in a big city, we found it more than adequate for the money. The resto lounge one the 2nd floor wasn't complete yet, so some of the offerings listed actually didn't exist yet.
the price in location to bell center and downtown! I think my room wasnt really equipped for using my laptop....table and chair didnt match and wasnt really desk like. I also think you should have comlimentary parking for all guests...I had to pay $60 for 3 nights.
Location Small fridge Dirty floor. Not clean when we got there, and not cleaned for 3 days Lacks dressers Bad tv quality
Awesome location, good sized room (king), powerful AC, quiet & comfortable. I arrived by motorcycle and the guy at front desk just stared at me like I was an alien. I asked about motorcycle parking and he told me to park in a lot around the corner, but I found out there's free street parking for motorcycles. And just being picky, the shampoo/moisturizer bottles were all opened by prior guest(s).
Went to a Montreal Canadiens hockey game, hotel is located extremely close to the Bell Centre and very close to shopping areas. Fantastic location.
For the price we paid we felt that it was too high because there was no breakfast included That there was no continental breakfast. There was only one functioning elevator which made the trips up & down too long
The location was great. No matter which directiin you went you were close to something of interest. Sraff was excellent and the room was ckean and neat with lots of room to put things,
The location was great and there was inexpensive parking nearby. We had a couple of problems with our room and, while the staff was helpful, they didn't seem too concerned about any of it and didn't take any extra steps to make sure we were statisfied.
clean, location was great as it was right off of Saint Catherine there was an excessive amount of loud banging from construction or something (that we were not advised of). particularly early morning too!
Key card didn't work, had to return to desk. Parking garage was under construction with no signs on where to park. Attendant made me move the car 3 times. Front desk failed to mention the parking problems I might encounter. At early checkout the clerk looked up from reading a paper, then resumed reading instead of serving me Tiny bathroom, small room
The location, I also liked the bed, it was very comfortable and clean. No complaints
close to bell center and good down town shopping and bars parking beside the hotel .......i know you guys dont own it but they have a different price everytime i go there and not respecting owners vehicle!
The pormotion of the room ! No buffet breakfast >_
location, parties by the night, acura compliment for small trajects internet should be free everywhere and not only on the lobby!
The staff was exceptional The business center printer did not work, and the staff did not know how to fix it nor did they put a sign up for the next person to let them know it was out of order
The staff is very nice. Montreal. Wine is not good in Montreal.
- The look and feel of the rooms. - The ease of the process to check in and out. - The toilet was not functioning very well. - There was a bit of hair in the bed when we got there.
Bedding was incredibly comfortable & soft. Loved having the Bliss toiletries, a nice bonus. The bath towels were no were near the same caliber as the bedding; found them to be cheap & rough against the skin. Rooms were very dark, would like to see a bit more natural lighting.
My room, bar/lounge, club
Room service was twice the price of another boutique hotel I stayed at in the old montreal. The mini-bar was not refilled each day. My newspaper was not delivered each morning, I had asked the front desk each morning and the problem was not resolved.
The staff, especially Katherine... front desk lady. she was amazing, the most helpful and adoring host! the rooms where clean and presnetable at all times. if you need ANYTHING they woudl arrange in a second!!! lacked a pool and a roof area for relaxing.
Service was excellant, especially the consierge , very helpful with bookings, complimentary car transfer. Very spacious suites, and friendly bar staff. My view was of the offices next door. Apart from that could not fault it.
The Plateau Longe, Otto dining. The room with the shower design was outstanding, loved it! self parking too far
Very close proximity to attractions such as Notre Dame Basilica and Habitat 67.
Size of the rooms and hot breakfest
Excellent customer service
location was excellent. comp. breakfast and managers "happy hour" was awesome.the staff was wonderful and extremely helpful.
The overall quality from Hotel, it was fantastic. Thanks, we really enjoyed our stay, even it was business. Just would like to see breakfast start a little earlier, there were several people waiting.
I was upgraded to a suite and was happy to see how nice it was. Great kitchen layout and living space. Restaurant was way too busy to try. Nicely quiet at night.
Thank you Kayak for making a stay here affordable! We loved the location and the room (though a little dated) was huge, comfortable and very clean! They gave us 2 complimentary drinks and breakfast was included. The staff was incredibly friendly and helpful. Joey at check in, never would have guessed he was new. Bernard our wait staff at supper-never would have guessed he was called in and was swamped because he took great care of us. And our omelette creator was amazing. Hilton all of your hotels can use Montréal Embassy Suites as their example.
Large suite was almost as big as an apartment. Great breakfast Small shower may be a problem for larger people.
Great staff Third world quality Wi-Fi in the bedroom
So convenient to metro and walking for sightseeing. Great breakfast! Staff was amazing- concierge was extremely helpful with directions! Highly recommend this hotel to others. Bathroom shower head could not be secured in holder.
Great room with all amenities we could have wished for. Very comfortable and good value considering location, and that breakfast and 'happy hour' drinks were included.
The service & hospitality provided by the staff plus the hotel's excellent location. N/A
I liked very much the quietness of the place. I enjoyed the comfort of the room and appreciated the attentiveness of the personal.
Attentive service, lovely common areas, charming rooms, loved the library, had drinks in the library no
People where amazing to work with and helpful Facial was ok at best and overpriced
This hotel is classic and elegant. The staff are all personable, experienced and thorough and can answer any and all questions about the area. The room was breathtaking and meticulously clean and comfortable - a slice of heaven. The marble bathroom is flawless and I wanted to ship the bed home. I will return to this hotel every time I come to Montreal. It reminded me of a hotel I stayed at on the Grand Canal in Venice - absolute perfection!
The hotel had a gorgeous decor and felt sumptuous There was no wi-fi!
Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom. Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options
Friendly and attentive staff, convenient location and very comfortable room made this a perfect introduction to our visit to Montreal.
We loved the location, close to so many things, but not in the midst of "downtown Vieux Montreal". Staff was great, very friendly. Concierges, while helpful, did not seem to know the best restaurants to recommend.
It was ok toning out of the ordinary. Quiet no one bothered, clean. Restaurant was not open or most of the time closed... Not a lot of people spoke English.
The staff was great. They asked if wanted to change our rooms to a different floor because there was a function going on, which make our floor very loud.
I like the convenience to my business trip, the hotel is new and clean and the rooms are quite large. no
Very nice hotel. A bit out of the way for some people but it was perfect for me. Very clean and quiet. Good restaurant. Great staff. I would deffinatly use it again. Nothing
spacious rooms, neat and tidy, clean, and well furnished. spacious and well designed bathroom. minibar was empty. room service menu could use a few adjustments.
The room was gorgeous!! We liked everything in it: the big bed the big shower and the modern technology. Really nice. A little bit too cloud in the hall ways!!
It was quiet and peaceful place. the location.Its kind of remote from the city
Proximity to my work.
I liked the location of your hotel. It was well maintained and the staffs were very friendly. It is definitely a four star hotel with class. Yes, the prices for alcohol at the bar were extremely high. I am a firm believer that food and drinks should never be extremely high because it could ruin one's experience even though everything else was perfect. I realized it may have been a disincentive for people to stay at the bar drinking. However, it might be better to have a limitation rule for heavy drinkers. As such, the bartender would have the right according to the hotel policy to stop serving alcohol to someone after five drinks. That way a fair alcohol pricing for your drinks can be achieved.
Clean, near the airport, modern equipment. It is impossible to find this place coming from West on A40, because the signalisation for Alfred Nobel street disappears all of a sudden, and then it is too late....
The staff was really service oriented
very modern, clean and quiet. Close to shopping. Although it is near the airport we never heard an airplane at all.
Friendly & diverse staff. Can't complain.
I do not like it at all due to this person.
I loved the service they had, The staff were amazing, the rooms looks better then the picture online and the food is to die for. If there was one thing I would change at Novotel it would would be the hottub it was boiling hot But that was a minor thing.
The hotel looked much nicer online . The room was clean and the location is just alright. The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Affordable choice in downtown, and beds are very comfortable. Hotel staff called around for us on Easter Sunday to see which restaurants would be open before sending us out. Normally I love the hot tub at this Sheraton. Unfortunately during our stay it was out of order, which is a huge bummer. Not that it will make or break a trip, but when you're deciding between a few hotels in the area at the same price point and allowed that to influence your decision a little, it's a letdown. Also, this is 2015 - who charges for WiFi?
We had a great stay. What was particularly appreciated was that we arrived well before check-in time (8 hrs early) and were rewarded with the exact room we booked with no extra charge. Lovely facilities too.
Comfort and closely located to the business Fair.
The atmosphere in the reception and foyer area and friendliness of staff in dining room
The staff was very friendly. More so than most other places we have stayed. NA
its location in down city its service and the message but busy
Located within the heart of Montreal with easy access to metro stations
Bed was so comfortable. Breakfast was delicious. That I couldn't stay longer!
This was a great place to stay. In my opinion, the Sheraton has the best beds. The room was very nice, the staff was friendly, and the location was excellent. I will try to book at this hotel the next time that I visit Montreal. no.
Loved it all. Restaurant was excellent. Staff waited on us completely. Enjoyed the glass bottom pool Can't think of anything.
The rooms were spacious and bed was comfortable with clean fresh sheets They were very skimpy on providing towels. One large towel each. Paper cups were provided for coffee. Flimsy plastic cups for drinking.
The hotel has agreat potential (it was not fully operational at the time). It is in a great location, modern desing and amenities and qualified staff. There were few things not working, one of them the swimming pool as it was still partially under construction.
The location is good. The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.
The location of the hotel cannot be beat. Right in the centre of Old Montreal and close to all the major shopping and restaurants.
New hotel therefore everything brand new. Good size bedroom. Comfortable beds. Excellent walk-in shower. Helpful concerge. Good location. A ridiculous lift arrangement whereby you required your room card to be swiped and then button pressed all in a flash. And it was not explained to you at checkin. Long queues at breakfast which was very average in quality but expensive. At the buffet the majority of the hot dishes were lukewarm. Very claustrophobic - no outdoor areas at all.
Location was very good. Service staff was excellent. Parking was a plus.Beds were very comfortable. Convienent bar and lounge was not available, other than the affiliated restaurant. They ran out of hot water and the pool is very small.
Good location, close to old town and shopping area. New hotel, everything is new and clean. Nice and helpful staff at the reception desk and restaurant. The rooms cleaning service can be improved.
Location, cleanliness, friendly staff and gr8 breakfast
The restaurant had a delicious breakfast menu. The hotel itself is located very centrally for a walking tour. We went to the port to see the ships arrive. We had easy access to the subway (which is very clean and efficient). The hotel is still having it's opening inconviences. We had a child who wanted to swim. I booked that hotel based on the description online. We had to go next door to use the pool. The washroom was not available in the restaurant.
Close to transport and city centre
There was a two hour blackout and the emergency lights never went on. I complained about that. I was told that they were working on it. The next night there was twenty minute blackout and the emergency lights were working. There should be a system to contact everyone to reassure them that everything is alright during a blackout.
Great location and good facilities....
It was a pleasant and comfortable hotel and the staff were friendly and helpful
Everything was very nicely decorated and always clean. A swimming pool would be great!
Breakfast is excellent. Location is convient to all. And staff are friendly and helpful. We will stay at this hotel again next time in town. Exercise room s/b more spacious.
Excellent small rooms
Luxurious Suites, The hoetl restaurant Le Renoir serves wonderfull breakfast, right in the heart of downtown Montreal, great for shopping or just to relax
the room was very spacious and the bath products were first class - great staff - good food taxes on top of taxes - design was top quality and leading edge when it was new and is showing some wear and tear now
Location close to Rue St Catherin's and Crescent where all the bars and clubs are almost found in Montreal. Mont Royal is very close too. You can see what other people are doing in their adjacent buildings, not a big deal to me but to some it might be.
The room was very spacious and clean. The bed was very comfortable and the bathro was great with a light up mirror and great rain like shower head. They had great l'occitane soaps and shampoos and things in the shower. The restaurant was good too. Get the lobster, it was delicious! The gym was small and we had some problems with the equipment. The room cards kept not working and we would have to get them fixed in the lobby.
I love their comforter and pillows so much, that I remembered to stay there again, even though the last time I stayed was maybe 12-13 years ago. This despite the fact that I've tried 4 Seasons and other luxury hotels. This is the only one that left an impression. Great restaurant - tried it for dinner and breakfast. The only negative is the (free) WIFI - connection was difficult, convoluted, and unreliable.
I have stayed at this Sofitel often and very much like the ambiance, friendly service and excellent restaurant.
Proximity to port
Convenient location for walking. There was a line at the check in/out desk. ONE employee, and she was sitting the entire time. Both when i checked in and out. There is ONE elevator, which was always so packed and with a line that the only time i used it was to carry our bags up to the room. Its noisy as hell there, 3am noisy as hell. The thermostat wouldnt work. Had something written on the knob to adjust the temps, but we were sweating to death all night, and into the morning. Roll away bed was not comfortable. And all this for nearly $500 US dollars a night?
The staff was very accommodating....made reservations or changed them for us, no problem there. True: This hotel is in a very noisy location...the train is close by, not so much the whistle, but the grating of the wheels on the track, awful...really very loud. The area bistros close late, are very very loud, so not a restful place to stay. Had we known this, would not have booked it. One of the staff even admitted it was extremely noisy. Needs some refurbishing as well.
Beautiful building, fantastic location, staff was terrific.
The location of the hotel and the amenities around the old city were stupendous. It felt like Europe which sets it apart from other North American cities. A coffee machine in room would have been more than welcome.
Unique architecture (we had a floor to ceiling beam in the middle of our room tastefully painted to match the decor) and the food was great. Location exceptional for exploring Old Montreal. All in all a very nice experience.
Absolutely everything - from the service, to the room, to the restaurant and live music. A wonderful experience! n/a
Big comfortable bed The air was very, dry
Everything about this hotel was enjoyable. They also upgraded our room with a double jacuzzi which was very nice. I wouldn't to hesitate to recommend this property -- we will definitely be returning.
We found the staff to be pleasant and helpful. Your location is excellent. I found the low lighting difficult for applying make-up. The pillows were too 'lofty' to be comfortable.
I enjoyed the feel of being in part of historic Montreal and having a convenient location to many of Montreals attractions.
We found that the bed in the room was one of the most comfortable we had ever been in.
Very helpful, friendly staff Large, well appointed rooms Good value pricing Great location in the heart of old Montreal It was all good. The lack of an on-site exercise room is a bit of a bummer, but they provided hassle free 24/7 access at their sister hotel just two blocks away. So this worked out fine.
Nice boutique hotel, awesome location, very nice albeit slightly small room Some of the staff can be a little abrupt and lacking polish
Breakfast was wonderful.
The hotel was really clean and cozy. The breakfast was incredible and the staff very friendly and professional. The room was very cold, maybe the air conditioner could be set a little lower.
Staff was very friendly, location very convenient, included breakfast was really good.
It was very charming--nicely appointed and comfortable rooms, elegant breakfast, port at night, attentive staff
fantastic hotel, right in the middle of town close to Centre Bell, the Temple of Hockey. Staff was very friendly, room was amazing (brownstone style, high ceilings. definately go for the suite with the jacuzzi
all of it -- very helpful staff, charming room, wonderful facilities with the kitchen and superb breakfast
The nice atmosphere, facilities and the hospitality of the recepcionist. The breakfast was outstanding. You can even drink a nice Porto wine in the kitchen which is nothing in cost, but a great value for customers. I would repeat as many times as I could if I visit Montreal again. Absolutelly advisable. Nothing
Our room was just so tastefully decorated, a real joy to come back to each night!
people are very kind and helpful. no lift, spiral steps...a bit more far to the city centre than I expect.
The room was charming and the breakfast beyond the best.