Things were great until the bathroom ceiling started leaking. Not necessarily the hotel’s fault as the family above us apparently got water all over the bathroom floor and so it leaked into our bathroom.
2 stars
Best Western Garden Inn
Photos of Best Western Garden Inn
Overview
From adventure to pampering, you can have it all when you stay at our clean, spacious San Antonio hotel. San Antonio hotels are a short drive from the Natural Bridge Caverns, a stunning masterpiece of Mother Nature that can't be missed. Our Best Western San Antonio has great customer service and a sparkling outdoor pool. A convenient location right off the highway makes us popular for all travelers, whether guests are here for business or pleasure. Enjoy a free breakfast with endless waffles and pastries, fruits and cereal, yogurt and 100% Arabica coffee or juice to start your morning. The downtown River Walk is just 15 miles away and the Natural Bridge Caverns are ten miles from our San Antonio hotel. Alamo is 15 miles away and Morgan's Wonderland is also in the neighborhood, which is a must for vacationing families. The Morgan's Wonderland Accessible Amusement Park is the only park of its kind. However, if you prefer something more relaxing, visit the San Antonio Botanical Gardens 15 miles away. Shoppers can get their fix 30 miles away at the San Marcos Outlet Mall. Our San Antonio hotel is a favored home away from home for business travelers with the amusement park, but also with service men and women. The Fort Sam Houston Army Base, SAMC Army Hospital and Randolph Air Force Base are all nearby. Whether you're here for duty or are visiting a loved one, our staff members revere southern hospitality and will make you feel welcome the moment you arrive. Luxury bedding, cool private rooms and the best service in town make our San Antonio hotel stand out. Whether you're here for a weekend or an extended stay, you can count on us to make your stay the best it can be! Located near Hero's Stadium, this hotel features an outdoor pool, fitness center, and is just 20 minutes from Downtown Seawall and Six Flags. Upon check-in, guests must provide a $50 incidental hold.
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Amenities at Best Western Garden Inn
- Outdoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Adapted bath
- No smoking
- Designated smoking area
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Services and conveniences
- Business center
- Express check-out
- 24hr front desk
Pool and spa
- Spa
- Outdoor pool
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Free parking
Bedroom
- Alarm clock
Fitness
- Fitness center
Reviews of Best Western Garden Inn
7.8
Good
769 verified ratings
Wonderful
347
Very good
135
Good
89
Okay
47
Fair
51
Mediocre
28
Poor
72
Summary of reviews
Guests say
Guests appreciated the great location and cleanliness of the hotel, with many noting that the rooms were comfortable and well-maintained. However, there were significant complaints regarding the service, particularly at the front desk, where staff were described as rude or unhelpful. Overall, while many enjoyed their stay, the service issues detracted from their experience.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
47 reviews
7.9 out of 10
1 review
9.3 out of 10
3 reviews
All reviews
Pros (+) Everything. All employees were very friendly
Cons (-) Nothing everything really good service. Hotel really nice will stay here everytime i m in san antonio
Pros (+) My overall stay was great the room was up to date it smelled and looked clean I even extended my stay for a couple more days. It was a pleasant experience
Cons (-) the thing I wish they would change was the sheets just because you stay I think they should change the sheets not every day but not just when you check out.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the pros of staying at Best Western Garden Inn?
Guests appreciate the clean and friendly staff, good location, and the comfortable beds.
What are the cons of staying at Best Western Garden Inn?
Some guests mentioned issues with the swimming pool cleanliness, limited breakfast variety, and unfriendly night check-in clerk.
What practical amenities does Best Western Garden Inn offer?
The hotel provides complimentary breakfast, clean rooms, and a cold air conditioning system.
What are the best times to visit Best Western Garden Inn?
The high season is in May, and the low season is in February.
What can I expect from the parking at Best Western Garden Inn?
The hotel offers free parking with plenty of space, ensuring convenience for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
February is considered the low season, which could be a great time to visit for those looking to avoid crowds and high prices.
Explore Nearby Attractions
The hotel is conveniently located near attractions such as Splashtown San Antonio, San Antonio Zoo, and the Japanese Tea Garden, providing plenty of entertainment options within a short distance.
Check Room Amenities
Some guests found the rooms to be clean and comfortable, while others mentioned issues with cleanliness and maintenance. It's advisable to check room amenities and condition before finalizing the booking.
Verify Breakfast Options
While some guests enjoyed the breakfast, others found it lacking in variety and quality. It may be worth considering dining options outside the hotel for a more satisfying breakfast experience.
Inquire About Accessibility
Despite the hotel's claim of increased accessibility, some guests found issues with disability-accessible rooms. It's recommended to inquire about specific accessibility needs before booking.
Consider High Season Travel
May is considered the high season, which could be ideal for those looking to experience the area's peak tourist activities and events.
Parking Convenience
The hotel offers free parking, which is convenient for guests traveling by car. However, some guests mentioned the need for additional security measures in the parking area.
Utilize the Business Center
The hotel provides a business center, which could be useful for guests needing to attend to work-related tasks during their stay.
Confirm Cancellation Policies
As cancellation and prepayment policies vary by room type and provider, it's important to confirm these details before making a reservation to avoid any inconvenience.
Location
11939 I-H 35 North, San Antonio, TX 78233
What's nearby
- Fort Sam Houston7.9 mi
- San Antonio Zoo8.8 mi
- Japanese Tea Garden9.2 mi
- AT&T Center9.6 mi
- San Pedro Springs Park10.9 mi
- The Alamo11.3 mi
- St. Joseph Catholic Church11.4 mi
- Alamodome11.5 mi
- Henry B. González Convention Center11.5 mi
- Tower of the Americas11.5 mi
- San Antonio River Walk11.6 mi
- Market Square11.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Garden Inn
Low season | April |
|---|---|
High season | March |
Average price (weeknight) | $97 |
Average price (weekend night) | $94 |
When to book a room at Best Western Garden Inn
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Garden Inn
FAQs when booking at Best Western Garden Inn
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in San AntonioGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 11.7 mi |
Nearest Airport | San Antonio |
Distance to airport | 6.4 mi |
Everything you need to know for your stay in San Antonio
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