Alamo office closed at night, not 24/7
Pros: There were 7 people in line ahead of us for 1 customer service person, and he managed to process all of us very efficiently. However, he was a National customer service agent handling Alamo reservations.
Cons: We arrived late due to a delayed flight. The Alamo office, which is supposed to be 24/7, was closed and its reservations were being handled by the National office. 3 rental companies total were being handled by the 1 person in the National office, so the line was really long.