Guest reviews of Staybridge Suites San Antonio - Stone Oak
Overall Rating
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8.4 "Breakfast is good."
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6.8 "Service is ok."
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6.3 "Rooms are ok."6.3 "For only 63%, the
bathroom was ok ." -
5.9 "Average comfort."
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4.7 "Not very clean."4.6 "54% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.0review from
Location and room size- bed was small and not comfortable
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3.0review from
Really bad Staf. And cleaning
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9.0review from
The room space is great. The pillows are not great.
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6.0review from
The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.
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5.0review from
The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.
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5.0review from
This guest did not leave comments about this hotel.
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4.0review from
1) Location 2) Covered parking 1) very small cramped room 2) claims pet friendly, but only has a small area for pets (probably 15x15 give or take) 3) WAY over priced for what you get.
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10.0review from
Absolutely beautiful hotel
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Room was very nice.
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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7.0review from
The hotel itself was nice, the room was large and nice, the staff was great and the stay was largely stress-free. Our room had trash in it when we first arrived, which was gross.
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8.0review from
Great hangout area off lobby, and outside near pool. Nice workout room! pool was smaller than what I was expecting. Too many people with dogs.
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9.0review from
The hotel staff were very courteous. The breakfast staff kept the food coming. The evening get together, light meals served.(selected days) Plenty of free parking. Pool not overcrowded even tho very hot day. Overhaul, very nice. We be back, y'all. The fitness room did not have sanitized wipes for the equipment. Also no hand sanitizer dispenser in the dining room area.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
This guest did not leave comments about this hotel.
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5.0review from
It was easy to find, and there was plenty of parking. I didn't like that there was only a queen bed rather than a king-sized bed. The night stands were too close to the bed, and I hit them several times during the night. Also, I was disappointed that the rooms are not cleaned on weekends.
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6.0review from
Rooms were spacious. Called a week before the reservation and was told shuttle service was available within 5 miles of the hotel. Was told it was only available 8-4pm when I arrived, after making plans based on using the shuttle. Breakfast/parking left plenty to be desired.
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5.0review from
Proximity Felt very much like staying at in a long term care facility. Also 7:30 breakfast was still not ready at 7:45 when needed to leave.
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7.0review from
It was relatively quiet, and the rooms were clean. Room at a full-size refrigerator, and microwave. Only a queen size bed, no maid service Saturday or Sunday, and I found a bit uncomfortable - too hard.
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2.0review from
The room I booked was not the room I was given upon checkin. I reserved the room that was $20 more a night so there would be a place for my kids to sleep. That didn't do me any good because they didn't have a pull out couch to sleep on like I thought.
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1.0review from
Nothing The in room WiFi was almost unusable... They never once completely cleaned the room...I had to go down to the front desk 3 times to get clean towel...never replaced the bed linen...
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10.0review from
Great place to stay, very well connected and nearby La Cantera, North Star Mall, Fiesta Texas and Seaworld.
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10.0review from
This hotel was just off the highway. There were stores and restaurants everywhere. My family and I were very happy with our new suite. The only thing that was dirt was the pool. Other than that, everyone was nice and helpful. I recommend this hotel anytime. Area is also safe.
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9.0review from
The room space is great. The pillows are not great.
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10.0review from
Absolutely beautiful hotel
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Room was very nice.
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9.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
Great hangout area off lobby, and outside near pool. Nice workout room! pool was smaller than what I was expecting. Too many people with dogs.
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9.0review from
The hotel staff were very courteous. The breakfast staff kept the food coming. The evening get together, light meals served.(selected days) Plenty of free parking. Pool not overcrowded even tho very hot day. Overhaul, very nice. We be back, y'all. The fitness room did not have sanitized wipes for the equipment. Also no hand sanitizer dispenser in the dining room area.
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9.0review from
This guest did not leave comments about this hotel.
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8.0review from
This guest did not leave comments about this hotel.
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10.0review from
Great place to stay, very well connected and nearby La Cantera, North Star Mall, Fiesta Texas and Seaworld.
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10.0review from
This hotel was just off the highway. There were stores and restaurants everywhere. My family and I were very happy with our new suite. The only thing that was dirt was the pool. Other than that, everyone was nice and helpful. I recommend this hotel anytime. Area is also safe.
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7.0review from
Location and room size- bed was small and not comfortable
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7.0review from
The hotel itself was nice, the room was large and nice, the staff was great and the stay was largely stress-free. Our room had trash in it when we first arrived, which was gross.
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7.0review from
It was relatively quiet, and the rooms were clean. Room at a full-size refrigerator, and microwave. Only a queen size bed, no maid service Saturday or Sunday, and I found a bit uncomfortable - too hard.
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3.0review from
Really bad Staf. And cleaning
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6.0review from
The staff was great! The room was clean, however you could tell it needed a deep clean due to small items in the corners of the floor etc.
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5.0review from
The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.
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5.0review from
This guest did not leave comments about this hotel.
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4.0review from
1) Location 2) Covered parking 1) very small cramped room 2) claims pet friendly, but only has a small area for pets (probably 15x15 give or take) 3) WAY over priced for what you get.
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5.0review from
It was easy to find, and there was plenty of parking. I didn't like that there was only a queen bed rather than a king-sized bed. The night stands were too close to the bed, and I hit them several times during the night. Also, I was disappointed that the rooms are not cleaned on weekends.
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6.0review from
Rooms were spacious. Called a week before the reservation and was told shuttle service was available within 5 miles of the hotel. Was told it was only available 8-4pm when I arrived, after making plans based on using the shuttle. Breakfast/parking left plenty to be desired.
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5.0review from
Proximity Felt very much like staying at in a long term care facility. Also 7:30 breakfast was still not ready at 7:45 when needed to leave.
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2.0review from
The room I booked was not the room I was given upon checkin. I reserved the room that was $20 more a night so there would be a place for my kids to sleep. That didn't do me any good because they didn't have a pull out couch to sleep on like I thought.
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1.0review from
Nothing The in room WiFi was almost unusable... They never once completely cleaned the room...I had to go down to the front desk 3 times to get clean towel...never replaced the bed linen...
